Contributor
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139 Messages
Data usage doubles with data cap over unlimited
This has been going on for over a year (of my 20 with Comcast). Data usage gets close to the TB limit so i add unlimited. So I dont have to think about it, I keep unlimited until i see that for each of the unlimited months, data is only 50%-75% of what it shows on capped months. Actual household usage is basically the same. I call and get the unlimited removed. Then, bam, next month usage is reported as much higher again. So far, I've not exceeded the cap; however, it appears I may today. I run mesh networks so can't get specific reports on usage from my router, but I've never found rogue users on my networks. If someone had been using my data, it would not have stopped on unlimited months. If the data usage showed relatively the same on capped months vs uncapped months, I wouldn't question what's going on. If we (3 people--one who never streams anything and two who stream lightly --based on info provided by Comcast on data loads) really use more than 1.2TB a month, I'd just keep unlimited. It seems as though capped data usage is somehow metered differently from uncapped data. I've read a closed forum on sudden high usage reports with no resolutions posted except for one who discovered it was an "i" (Apple) running in the background. None of those posts dealt with usage discrepancies between capped vs uncapped months. Is there anyway to check out how these discrepancies exist?
XfinityEricB
Official Employee
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2K Messages
7 months ago
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user_e5794d
Visitor
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40 Messages
6 months ago
I have been through exactly what you’re describing except I am a widow and I only use one device at a time. June-649gb, July-780gb, august-934gb, September (2 days left) 1.27TB! I have not had any changes.. I don’t have anyone else on my data. I watch tv and I am being ripped off with so many others by XFINITY
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Reau482
Contributor
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61 Messages
2 months ago
I have come to xfinity forums because for the first time, after having xfinity for over 30+ years, I have been notified that I may exceed my data limit.
I did not even know there was a data limit. We have not changed our viewing habits at all. We have one home computer and a couple of tvs. Our
phones are not thru xfinity. We are a retired couple who typically only turn our tvs on in the evening. After reading these comments, I am beginning
to believe that this is another money grab by xfinity. After posting, I was asked to DM an xfinity person. They will prob only ask me to sign up for the
unlimited package. We have been working on decreasing our monthly bills, really don't want that, I want an explanation as to why all of a sudden our data
usage seems to be exploding!!
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