2 Messages
Xfinity [Edited] about my data usage! 200+ GB in one week!
I just moved into a new apartment and didn't even have all my stuff setup until a couple days ago. I have not had any chance to stream anything, download anything, or DO ANYTHING that would even use over 10GB a day. Their "app" is claiming I am at 218GB used in less than a week! Now I KNOW I just caught you all in a lie! I have worked in Information Technology for over 25+ years and I KNOW what my devices are doing. I have not given ANYONE my WiFi password, and my TV has not even been on the majority of the time. Literally NOTHING could be pulling that much data, so that is PROOF that Xfinity is padding the numbers to see if they can get their customers to roll over and pay EXTRA for "supposed" data overage. I will fight this kicking and screaming and I will NEVER PAY YOU for overages that I KNOW I am not causing. I want an Xfinity network engineer to explain WHAT device or devices are supposedly pulling massive amounts of data, [Edited: "Inflammatory"]
XfinityChelseaB
Official Employee
•
1.2K Messages
11 months ago
Hello @nunyabidness1, Thanks so much for taking a moment out of your night to leave a post on our community forum. Do keep in mind all data usage delivered over your home Xfinity Internet service, both downloaded and uploaded, is counted towards the 1.2 Terabyte (TB) Internet Data Usage Plan, regardless of the source. For example, all internet-based video streaming and download services, including internet-delivered programming available through xfinity.com/stream and Xfinity apps, is included in the calculation of monthly usage. Xfinity TV and Xfinity Voice services that are not delivered over the Internet and are not received by you using your Xfinity Internet service do not count. For examples of applications and services that may contribute, visit xfinity.com/learn/internet-service/data. Please keep in mind as of June 2023, Xfinity Internet customers' median monthly data usage was 393 GB. You can monitor your data usage using your Xfinity App and with our Data Usage Center with the link: https://comca.st/3EGn6nw! Data usage is verified by an independent, third-party auditor! The best course of action, in this case, would be to report this to our Customer Security Assurance Team! You can contact them by following this link: https://comca.st/3DFeP1J or by calling 1-800-Xfinity (1-800-934-6489) or 1-800-266-2278 for further assistance.
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