Comcast refuses to provide customer service

@OperationDx​ 

Welcome to the Xfinity Forum and thank you for posting your question. Your public post on this topic has not been deleted, just edited due to inflammatory remarks. If you are looking to access your post you can do so via your profile page or directly here: https://forums.xfinity.com/conversations/customer-service/are-comcast-employees-not-allowed-to-discuss-plan-pricing/637a3ffab768a260608d57ee

The inflammatory remarks are a direct reflection of how I feel as a customer. However most of my problems have been resolved. I still have an issue that I have called 3 times about. All the agents where nice and helped me. But I have a billing issue that has not been resolved on my end. I tried to call a 4th time but it seems the call center is broken at the moment. It says it's to busy and just hangs up on me.

I would DM you but I'm just going to keep trying.

@XfinityJessie​ Oh and one other thing.  The Xfinity website feels broken. I have to log in multiple times to look at my account details. Need to look at data usage login. Need to look at billing login again. Need to look at other things on the site login again. 

@OperationDx​ I've noticed that lately too. The navigation on the site has been messy and I've had to log in multiple times. You should maybe make a separate post about that because that has been an issue

@NoNoBadPuppy​ part of the issue is there is literally no way to get to customer service during an outage, even if your question is unrelated to outage. For instance I couldn't get a hold of billing during an outage. I suggest to OP that reddit and this forum are a good workaround in those situations.

All,

Just to add some clarification about getting through to a customer service specialist when there is an service interruption. In those situations there is little that can be done by the customer service specialist as the issue is happening in the local area. When an outage is triggered, it also triggers techs out the area where the interruption is happening. This means, as customer service specialists there is nothing more that can be done by us until the interruption is cleared. This is why we direct customer to the Xfinity app or the My Account website to monitor and be alerted when an interruption has been cleared. I hope that adds some clarification as to why it is difficult to reach an employee during a service interruption. Although, as mentioned by user @user_0ef58c, you all are welcome to post your service interruption questions here as it is ongoing, but please know our forum team is also limited by the help we can provide during those times. 

@NoNoBadPuppy​ having all departments closed to communication during an outage is bad practice, in my opinion. For instance, I was trying to have a prior bill corrected. But because there was an outage, the robot kept ending the call. Your comment does not relate to something like that. Another example: when my grandmother was trying to call about a change to her plan, but because of an outage, she couldn't speak to anyone. 

I see you are labeled as a problem solver: let's focus on that. A potential solution to the problem OP had is to contact digital care team via reddit or this forum. Yelling at them won't improve their opinion of xfinity. A separate suggestion I would make to Xfinity is to have non-technical departments still able to be contacted during an outage, since it's an unnecessary hindrance for customers trying to contact billing or non-technical customer service (or mobile, etc etc). I would consider OP's "problem" solved by the option to contact representatives here, even if you feel their frustration was unwarranted. I can speak from experience how frustrating it was not being able to have any workaround the robot when I wasn't calling about tech/outage, billing issues instead. Hopefully that makes sense--have a great day!