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user_0a8fe1
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11 Messages

Thursday, January 11th, 2024 12:30 AM

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Apps not working in WiFi

Yesterday, we had a power outage for a couple hours. After the power came back on, I've had an issue with WiFi.  I can use chrome to call up websites but none of the other apps that  have a network connection are working (e.g. Facebook, Play store)

I use my own modem/router.  I tried disconnect then reconnect to my WiFi, reset the modem, reboot my phone. No luck.  My wife's phone has the same problem so it's not a phone issue    Plus I am able to use other WiFi so it's just an issue with my home WiFi. 

Also, whenever we have a power outage, I also get a message that Xfinity has an outage. I don't know if the supposed Xfinity outage caused the issue. 

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1 year ago

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Accepted Solution

user_0a8fe1

Visitor

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11 Messages

1 year ago

The tech was able to reconfigure some Xfinity equipment at my house and that took care of it. 

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XfinityThomasA

Official Employee

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2.3K Messages

1 year ago

Happy to learn the automated Xfinity communications are working and keeping you updated about your Xfinity services, @user_0a8fe1. Is there interruption information reported when you check the Xifnty Status Center? Is your network name showing when searching for a signal? 
- XfinityThomasA

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user_0a8fe1

Visitor

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11 Messages

@XfinityThomasA​

Thanks for the reply.

The status shows no outages.  Yes, my network name shows up and I can connect to it.  The only problem is my apps show no network connection.  I am able to call up websites so I do have some connectivity.

I finally was able to connect with an agent via Xfinity Assistant.  He checked my signal and restarted my modem.  Everything looked good on his end. He suggested I replace the modem.  I guess it might have been damaged when the power came back on. 

1 year ago

0

XfinityThomasA

Official Employee

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2.3K Messages

You're very welcome, @user_0a8fe1. That is odd to have it showing no connection using the Xfinity app. Does it show the same error online in My Account? You're able to swap out your equipment at a nearby Xfinity service center which may help. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_0a8fe1

Visitor

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11 Messages

The tech was able to reconfigure some Xfinity equipment at my house and that took care of it. 

This reply has been converted into a comment

1 year ago

0

XfinityFrank

Official Employee

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1.3K Messages

Hi @user_0a8fe1 ! I do see that we were working with you on another thread and private messaging on this issue and everything is resolved. I will go ahead and close this thread out. Thanks! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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