Visitor
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11 Messages
Apps not working in WiFi
Yesterday, we had a power outage for a couple hours. After the power came back on, I've had an issue with WiFi. I can use chrome to call up websites but none of the other apps that have a network connection are working (e.g. Facebook, Play store)
I use my own modem/router. I tried disconnect then reconnect to my WiFi, reset the modem, reboot my phone. No luck. My wife's phone has the same problem so it's not a phone issue Plus I am able to use other WiFi so it's just an issue with my home WiFi.
Also, whenever we have a power outage, I also get a message that Xfinity has an outage. I don't know if the supposed Xfinity outage caused the issue.
Accepted Solution
user_0a8fe1
Visitor
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11 Messages
1 year ago
The tech was able to reconfigure some Xfinity equipment at my house and that took care of it.
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XfinityThomasA
Official Employee
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2.3K Messages
1 year ago
Happy to learn the automated Xfinity communications are working and keeping you updated about your Xfinity services, @user_0a8fe1. Is there interruption information reported when you check the Xifnty Status Center? Is your network name showing when searching for a signal?
- XfinityThomasA
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