Visitor
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2 Messages
Access Point Temporarily Full
Hi,
I have 14 devices in my home connected to Xfinity gateway, half of them are using 2.4G and rest are using 5G. Today morning I've noticed that couple of my devices are unable to connect to Wifi and the message I see on my Android phone is 'Access Point temporarily full', Apple device is showing 'Network is Temporarily Unavailable'. No new devices were added overnight.
While going through the settings I've observed that 'Xfinity WiFi hotspot' is enabled, and after disabling this my device was able to connect.
I left and when I came back home after some time, I see this issue again, my device is unable to connect again and 'Xfinity WiFi hotspot' is still disabled.
This is happening with multiple devices, randomly. If I disconnect one, I'm able to connect other. This is really weird.
Restarting the Gateway doesn't help, and I didn't find any solution online.
Any help is much appreciated.
Thank you.
Official Solution
CCJessie1
Retired Employee
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5.9K Messages
3 years ago
**Update**
This should now be resolved for all impacted customer. Thank you again for your patience as we worked to resolve this issue.
**Update**
The XB7 device issue should now be resolved. For XB3 devices, we again apologize for the inconvenience this has caused and we appreciate your continued patience as we work to resolve this as soon as possible.
If you need assistance identifying your device, please see here: https://www.xfinity.com/support/articles/my-account-view-equipment-information
**Original Message**
All,
We’re aware of an issue affecting some customers’ WiFi capabilities in two Gateway models: XB3 and XB7. We sincerely apologize for the inconvenience this has caused and appreciate your patience as we work to get this resolved as soon as possible.
We will be updating this thread when additional information is available.
(edited)
14
rys_ndy
Visitor
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4 Messages
3 years ago
I'm having the same issue now.
1
user_a5d891
Visitor
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1 Message
3 years ago
You're not alone. I started having this issue this morning. Rebooting the gateway and phones did not help. My wired devices are all working.
0
NoNoBadPuppy
Problem Solver
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530 Messages
3 years ago
This is a perfect example of why you should purchase your own hardware and ditch what your ISP gave you.
1
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Shadow109
Visitor
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1 Message
3 years ago
has anyone figured out how to fix this yet?
0
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user_89165d
Visitor
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1 Message
3 years ago
Same, it started this morning
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0
user_2cf7c2
Visitor
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2 Messages
3 years ago
Looks like 'Xfinity WiFi hotspot' is the culprit, even though its disabled.
Everytime I enable and disable it, I'm able to connect all my devices as us usual. But, only for sometime.
After few minutes, the issue crops up.
Xfinity is pranking us.
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user_09336c
Visitor
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1 Message
3 years ago
I am also having the same issue, it just started today. Is there any limit imposed on number of devices that can connect to the network?
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Snack_Time
Visitor
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1 Message
3 years ago
Same here. Started this morning. Level 1 just escalated me to Level 2 support. I'll update if I get an answer
6
user_470dce
Visitor
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1 Message
3 years ago
We are getting this same messages on our android phones. My Ipad is on the home network but we cannot connect our phones to our home network.
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user_6e1a27
Visitor
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1 Message
3 years ago
I got this out of a chat agent, which is downright insane if true:
"If you have reached the maximum number of registered devices and attempt to open a browser, you'll be shown a Device Limit Error page. You must disconnect one of your devices from Xfinity WiFi before you can connect on a new device. Once you are below the limit, you can then try log in again to the Xfinity WiFi hotspot."
1
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user_a74b78
Visitor
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7 Messages
3 years ago
I'm having this issue as well. Started this morning (3/2/2022). Tried to access support via chat and was #34 in line.
0
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user_a99c63
Visitor
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9 Messages
3 years ago
Glad I’m not crazy. Having the same issue and started this morning. I confirmed that my plan does not make me subject to a device count limit. This has to be a widespread issue. Half of our devices are connected, and the other half not.
1
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user_15767a
Visitor
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13 Messages
3 years ago
Good news is that it's a known issue and should be escalated in priority. Bad news is what this means for us. Our routers have a theoretical limit of 256 clients - actual usable limit is debatable, but this can be adjusted in the DHCP range but it is definitely more than the 5 clients my system is allowing me. The bad news is these settings are apparently just a facade.
2
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user_d30b10
Visitor
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1 Message
3 years ago
Same issues. Been on a chat with an agent for a while and no answers.
1
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