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user_bd2930
20th Anniversary celebration
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9 Messages

Monday, February 19th, 2024 11:17 PM

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Xfinity Stream suddenly missing local channels such as ABC and NBC on an Amazon Fire TV

My Xfinity Stream app suddenly has lost access to local channels such as ABC and NBC ( maybe more ) on an Amazon Fire TV.  These channels have always been available on this TV before but now are gone for some reason.  If I try to click on them, I get a message "Please connect to your in-home WiFi".  This only happens on this one TV.  The local channels all come up fine on the app on my other TV's, my PC, and Android phone.  I have uninstalled and reinstalled the app to no avail.  I cannot understand why this is suddenly happening.  Has anyone else experienced this or have any ideas?

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Updated 

1 year ago

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user_30b8d5

Visitor

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3 Messages

2 years ago

I agree. Time to cut the cord and move to another streaming w

1

XfinityAldrik

Official Employee

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2.6K Messages

Thank you for reaching out to us @user_30b8d5, we’d truly regret seeing you go as a result of this. There is a known issue impacting some devices attempting to watch CBS, ABC, and FOX in the steam app. Our engineers are aware and working to resolve this as soon as possible.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 years ago

0

user_nub343

4 Messages

2 years ago

Hey Xfinity,  are you going to do something about this or do I need to cancel my service?

It's important to have these TVGO channels and we don't have to connected to in home network. Get your stuff together or a whole bunch will cancel service 

1

rjom

Contributor

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99 Messages

I spoke to a representative in advanced tech support. They are aware of the problem and are attempting to fix it. There is an option for them to notify us when it is fixed which I signed up for. At least that is a better answer than some tech people are giving. She was very knowledgeable about what has been going on. 

2 years ago

user_yvirpt

1 Message

2 years ago

I’m having the same exact issue as well for about a week now first the message said not connected to internet, which it was/is….. now the message says the channels are not included in my subscription…. [Edited: Profanity] so frustrated right now…..

(edited)

1

0

XfinityJorge

Official Employee

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3K Messages

 

user_yvirpt Hey there! We ar here happy to work with you and help if you are still having issues. Please let us know. 

 

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2 years ago

0

user_ca6tih

1 Message

2 years ago

Same issue for past few days- no ABC on stream with iphone on cellular service. Works on home WiFi but not when out . Technician said they are working on it but could not give any idea on timeline to fix. 

1

XfinityThomasA

Official Employee

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3.6K Messages

 

user_ca6tih - Are you experiencing this issue only on your iPhone?

 

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2 years ago

0

user_beg5cn

9 Messages

2 years ago

All three channels just randomly started seeking for me again so maybe they fixed it?

10

0

Coachhd

New Poster

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3 Messages

2 years ago

Same problem on my Fire TV!!

3

0

XfinityAngie

Official Employee

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2.6K Messages

 

Coachhd, Thank you for reaching out to Xfinity Support. I can understand your frustration. You mentioned that you are using your Fire TV. Are you using the Xfinity Stream  or NOW TV? 

 

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2 years ago

0

Coachhd

New Poster

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3 Messages

Using Xfinity stream. This is terrible!

2 years ago

0

CCKrista

Retired Employee

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1.5K Messages

Hello @Coachhd, thank you for taking the time to reach out on social media.

 

If you are still experiencing the issue where you see the subscription message, please try these steps if you are using an Xfinity TV Box.

 

1. Press the A button on your remote control to access the Help Menu.
2. Press the OK button to select the Restart title.
3. Press the OK button again to select Restart.
4. It may take a few moments for the TV Box to restart.

 

If you use the Xfinity Stream App to view your TV content, please log out, uninstall the Xfinity Stream App, and then reinstall the app. You will be prompted to log back in. If the app is still not working for you after doing that, please let us know.

 

 

2 years ago

0

user_8cynzi

1 Message

2 years ago

The loss of ABC and CBS is being experienced by many according to the Comcast Customer Service people I have talked to.  They claim to be working on a solution, however my CBS has been down for more than 2 months.   They claim that because I am on Xfinity Stream,  and not on my Home Network , there is a problem.  During the summer months when we are on the road, we use other networks to get into our Xfinity account for streaming.   

This is an unfair situation since our account includes these channels and I should be able to access them from the internet anywhere.   I recently connected to an Xfinity Hotspot with my laptop and again could not get these two channels. 

I continue to be underwhelmed with xfinity services.  We have been without Peacock Premium, again on my account for over 3 months on my home network.

If an alternative service becomes available, we will be terminating our account with Xfinity.

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user_9xwcqi

1 Message

2 years ago

Yes this has been going on for the last 2 weeks and I have no idea what is going on and XFinity said there is not an outage so what are we supposed to do in the meantime

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0

user_u59muo

8 Messages

We are having the same issue. It was corrected last week and was fine until yesterday when we lost the channel access again. Agreed - we will be looking at other providers!

2 years ago

0

XfinityAngie

Official Employee

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2.6K Messages

 

user_9xwcqi, Thank you for reaching out to Xfinity Support. You may want to do a restart on the streaming app and on the Firestick or other streaming devices you might be using. Let us know if you continue to have issues. 

 

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2 years ago

0

user_yfceog

7 Messages

2 years ago

Add me to the long list of customers who are unable to use the Xfinity Stream app away from home to access local channels. Since this is a major reason why I’ve kept Comcast it’s definitely time to look at a change. It’s hard to understand why they don’t suggest a solution, but respond to every message on this forum, as if they are hearing the problem for the first time. 

8

user_u59muo

8 Messages

Your experience has been ours as well - the techs are clueless that this is a system wide issue (or are not allowed to admit it is). I even sent them screen shots of all of the comments to validate the need to escalate the issue to the higher ups. Last week the issue seemed to be fixed and this weekend it was happening again! For us, it seems to have started when the app updated. They need to correct this ASAP or they are going to lose many customers - we are one that are about to cut that cord!!

2 years ago

0

XfinityVictor

Official Employee

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2.3K Messages

 

user_yfceog We appreciatte the feedback. Unfortunately at this time you do have to be using the home network in order to acces some local programing. 

 

I am an Official Xfinity Employee.
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2 years ago

0

bugman01

Visitor

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7 Messages

What channels locally are you receiving. We ALL would like to know. There's nothing for local channels on my home service. Must be nice

2 years ago

0

user_yfceog

7 Messages

@XfinityVictor​ First, thank you for being upfront about this. We now understand from you that this is intentional, not a technical glitch. Xfinity has removed some local channels for licensing issues apparently. If you check the website to verify customer's ability to receive all these channels, it confirms that we should be able to - so either the website is wrong or your information is incorrect. It would seem odd that licensing issues would allow these channels to be received on our laptops and apps and phones but not on a smart tv connected via wifi to the same network as these others. Others above report that they were actually able to fix the issue. So are there are licensing issues or not?

(edited)

2 years ago

0

user_yfceog

7 Messages

@XfinityVictor​ I was able to confirm that all of the  missing channels: CBS, ABC, PBS, FOX 2, are all shown as TVGO out of home channels I can access via the same wifi out of home, whether on my computer, tablet or phone. It is only an issue on fire stick connected to a TV. Clearly this is a technical glitch. Can Xfinity fix?  There does not appear to be a way to attach a screenshot.

2 years ago

0

user_ebxa4f

2 Messages

2 years ago

I am experiencing the same. I can no longer stream my local channels (ABC,CBS,FOX etc.) outside of my home WIFI network. I have gotten nowhere with XFINITY chat agents after hours of interactions. This is frustrating and is unacceptable.

0

0

boredtoo

Visitor

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1 Message

2 years ago

I'm having the same issue.  Starting yesterday, Xfinity Stream apps (on Roku, Google TV, Apple, and Android) all stopped showing my normal list of channels.  Has there been any updates on why this keeps occurring?

1

0

XfinityThomasC

Official Employee

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3.4K Messages

Hello, @boredtoo are you still experiencing this issue? We apologize for the inconvenience and have some solutions to correct this issue. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 years ago

0

user_ebxa4f

2 Messages

2 years ago

Today I do not have any streaming channels shown on the guide. Nothing!

3

0

user_u59muo

8 Messages

This is sooo frustrating! When you talk to the Xfinity people they are not helpful (or can't be).  Last week, while traveling and using a fire stick,  some channels (abc, fox) didn't show up at all on the to go listings. I deleted the Xfinity stream app and reinstalled it and they showed up and worked. The next day, they were gone again and I had to reinstall the app once again. We are cutting the cord! 

2 years ago

0

XfinityJamesC

Official Employee

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2.9K Messages

Greetings, @user_ebxa4f! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your channel lineup, but you have definitely come to the right place for assistance.

 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

XfinityBillie

Official Employee

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4.2K Messages

@user_u59muo I know how much I enjoy being able to view my programming while on the go. I know we did recently have a known issue where channels were missing and that has been resolved. Has this happened again in the last few days?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 years ago

0

katjoh054

Frequent Visitor

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10 Messages

2 years ago

I am having issues with getting live channels on stream. I finally deleted and reinstalled the app on the firestick and seemed to fix it for now. Still not working on my iPhone. Trying to get an agent (chat or phone call) is practically non-existent. 45 in line before me. Finally got someone in the chat and then they disconnected me. Horrible customer service.

2

0

XfinityEricB

Official Employee

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3.3K Messages

 

katjoh054 That certainly isn't the experience we want for our customers, and I would be happy to help in any way I can if you are still having issues streaming on your iPhone. If you are still having the issue, please let us know, and we would be happy to help. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

katjoh054

Frequent Visitor

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10 Messages

The issue was fixed on my iPhone. I still don't understand why the customer service is so terrible.  We pay lots of money for the internet and when there is a problem it's near impossible to reach someone, even through chat.  It's not fair.

2 years ago

0

user_uyqxgbja1

1 Message

2 years ago

Just happened to us using Roku. ABC FOX and NBC gone. Has just gone though reinstall of Xfinity streaming app a couple days ago because nothing would come up.  Also menu clock seems an hour behind on and off lately. 

1

0

user_u6oc7n

17 Messages

Did they fix it for with a reboot or a refresh?

2 years ago

0

lobree

Visitor

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1 Message

2 years ago

Yep, here we go again and still no fix.  Same Xfinity [Edit: Language]..., Different day!

(edited)

1

user_u6oc7n

17 Messages

Still broken??????????????????????????????????????????????????????

2 years ago

0

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