Xfinity Stream Not Working On LG Smart TV

@user_sc4vtl​ Good luck if you call… they’ll ultimately tell you to delete and reinstall the app😡🤦‍♂️

They don’t know…

@user_sc4vtl

Thanks for reaching out to us this is not the experience we want our customers to have. I have two LG TV's that have the Xfinity streaming app on them and they generally work fine. My upstairs TV it works just great but my downstairs TV it does get some loading delays due to how my home was built and how the Wi-Fi is weaker in the basement.

I would recommend going to your LG TV clearing any caches and cookies and also uninstalling and reinstalling the Xfinity app.

@XfinityOrlandoM​ This DOES NOT resolve/correct the problem. Unfortunately there are at least 3 different threads complaining about this issue/problem.

@XfinitySeth​ 

Been having similar problems with xfinity streaming app on my LG TV.

Sometimes it hangs up in the initial login screen other times it can be very 

slow getting in and out of channels.

Robert W [Edited: "Personal Information"]

@XfinitySeth​ Any updates to correct or resolve this issue?

@user_8b82j2 - We previously provided a thorough explanation, and this isn't something to be "fixed" or "resolved" (unless I'm missing another part of your original post or concerns).

@XfinitySara​ I must have missed your "...previously provided a through explanation". 

My initial post, was pretty clear as to what my (our collectively) issue is. This is a copy of my initial post;

"For over a week, Xfinity Stream has not been loading properly. The screen would freeze on the initial splash screen. This issue ONLY applies to “Xfinity Stream”. All other apps function properly. 

I have done all of the required “troubleshooting” steps; unplug the tv, unplug the modem, and as a last resort delete and reinstall the app multiple times with varied success. Including not being able to select the “start” button, even though the cursor does change color.

Apparently this is not a new issue. It seems to have been a known issue for 3 or 4 years. As others have stated previously, it appears to be a software issue. According to LG it is an Xfinity issue. Judging by previously mentioned work arounds, Xfinity has not adequately fixed their software issues.

Has anyone had similar issues and proper resolution?

Thanks!"

Based upon others complaints of similar freezings, the continued processes of "unload then reload and try again", is not what I would consider "...this isn't something to be "fixed" or "resolved" (unless I'm missing another part of your original post or concerns).". 

I have discussed this with LG, and they say because of the other Apps on my tv, it is not a tv issue. Rather it is a Xfinity issue. Additionally, seeing that this is not an LG  specific issue (It also affects Samsung), unless proven differently, it is a Xfinity Stream App issue.

Hi there, @user_jcibid! We are happy to further help with the Xfinity Stream app on your LG TV. What is happening when you try to use the app? Have you tried any troubleshooting steps such as uninstalling and reinstalling the app? 

@XfinityRay​ Read ALL of the various posts regarding this issue. A one time uninstall and reinstall process is one thing and can be considered a "technical glitch" or a "timing issue". But to do this on a continuing basis on various tv manufacturers points NOT to a device or household issue. Instead it points to an APP and/or software issue. And this is Comcast/Infinity's issue to fix and resolve.

I am also experiencing this issue.

@user_xdoz0m​ It seems that if you unplug your LGTV (I have a B4 48 2024) for 30 seconds and then plug it in, it figures itself out. However, I don't want to have to bend down and unplug my TV every time I want to watch it. This has been an ongoing issue and I feel a support agent should immediately share this with an app engineer, because 4 years is too long. Apple would have squashed this by now, years ago and I use Apple TV on my OLED and never have had an issue with it and the quality of streams is even mounds better. We all pay you guys a lot of money and bugs like this should be squashed with regular app updates.

@user_xdoz0m​ I was told to either get an Apple TV Box, or Fire Stick. And in the next breath, the same Service Tech said the Xfinity App was flaky. I ask why do I need to buy another device to watch the App on a smart tv. He said "I don't know, that's what I've been told".

@user_8b82j2​ That's unfortunate, but thanks for the idea, as an iPhone user already that may be worth getting a used one for that. I was actually deleting and reinstalling the app today and when I was in the LG app store I noticed that the app itself hasn't been updated since 10/11/2022, years before my B4 OLED 48 came out. No wonder it has issues on so many new TVs lol. Thank you for you help and happy watching!

@user_t2atlb We're sorry about the trouble, but we'll gladly assist with troubleshooting. Please create your own post for assistance. We look forward to hearing from you.

@user_ecxgp4​ This is the typical Xfinity response to most issues...

Thank you for reaching out to our team here. If you are still having issues with that app we will be happy to assist you further from here. 

Good morning @user_censkz, and thanks for posting to the community forums with the issue you are having with the stream app. As someone that uses the stream app exclusively, I can understand wanting to get it working. You have reached the right team to take a look. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it