Xfinity Stream Not Working On LG Smart TV

For over a week, Xfinity Stream has not been loading properly. The screen would freeze on the initial splash screen. This issue ONLY applies to “Xfinity Stream”. All other apps function properly. 

i have done all of the required “troubleshooting” steps; unplug the tv, unplug the modem, and as a last resort delete and reinstall the app multiple times with varied success. Including not being able to select the “start” button, even though the cursor does change color.

Apparently this is not a new issue. It seems to have been a known issue for 3 or 4 years. As others have stated previously, it appears to be a software issue. According to LG it is an Xfinity issue. Judging by previously mentioned work arounds, Xfinity has not adequately fixed their software issues.

Has anyone had similar issues and proper resolution?

Thanks!