The Xfinity Stream app freezing can stem from various reasons, including app version issues, internet connection problems, and device-specific glitches. To troubleshoot, ensure the app is updated, restart your device and modem/router, and try logging out and back in.
Hello @user_cf7n2g, Thank you for taking the time to leave a post. I hope you are having a great day. I can understand how frustrating this may be when you are ready to watch your favorite show, and it freezes. If this is a smart TV, do you have issues with other apps? Have you tried rebooting the modem? Is the TV software up-to-date?
This is the most frustrating internet connection I’ve ever had - like being in the 1990’s. The TVs keep losing and reconnecting internet services and when streaming, the content freezes. I’ve rebooted everything and all devices are up to date on their software. I would never use Xfinity mobile since the internet is so unreliable. And the Xfinity remote keeps flipping to different channels while trying to channel surf. I used to have Spectrum and never had these problems.
@user_159b83 Thanks for adding to the thread. We can help make sure you have a proper connection with the steps here https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting. That will ensure you enjoy your service and speeds that you pay for successfully.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
The same thing happens to me when I'm trying to watch programing on via my Xfinity streaming app. I don't experience the freezing issue when watching programing on any of my other streaming apps, (i.e., Netflix, Prime, YouTube, etc.). This freezing issue only occurs when I'm watching programing via my Xfinity streaming app. Xfinity has not been able to figure out why this is happening, and I've tried every troubleshooting fix that they have provided. I've also had the maker of my television brand (Samsung) log into my television remotely to make sure that it was not my television causing the problem. However, I knew it wasn't my television because all of my other streaming apps work perfectly fine. This has been going on for almost one-year now. We're now in football season and it's extremely annoying watching a game and then the picture freezes.
Hello @user_ud1ns3, thank you for leaving a comment. I understand you've already tried all the recommended troubleshooting steps and even contacted the manufacturer, but the issue with the freezing still persists. Do you happen to have multiple TVs or another brand besides Samsung? If so, are you experiencing the same issue across all your smart TVs, or is it isolated to just the Samsung one?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
MikeB39A
Problem Solver
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701 Messages
5 months ago
The Xfinity Stream app freezing can stem from various reasons, including app version issues, internet connection problems, and device-specific glitches. To troubleshoot, ensure the app is updated, restart your device and modem/router, and try logging out and back in.
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XfinityMarshante
Official Employee
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580 Messages
5 months ago
Hello @user_cf7n2g, Thank you for taking the time to leave a post. I hope you are having a great day. I can understand how frustrating this may be when you are ready to watch your favorite show, and it freezes. If this is a smart TV, do you have issues with other apps? Have you tried rebooting the modem? Is the TV software up-to-date?
0
0
user_159b83
Visitor
•
1 Message
2 months ago
This is the most frustrating internet connection I’ve ever had - like being in the 1990’s. The TVs keep losing and reconnecting internet services and when streaming, the content freezes. I’ve rebooted everything and all devices are up to date on their software. I would never use Xfinity mobile since the internet is so unreliable. And the Xfinity remote keeps flipping to different channels while trying to channel surf. I used to have Spectrum and never had these problems.
1
user_ud1ns3
Visitor
•
1 Message
3 days ago
The same thing happens to me when I'm trying to watch programing on via my Xfinity streaming app. I don't experience the freezing issue when watching programing on any of my other streaming apps, (i.e., Netflix, Prime, YouTube, etc.). This freezing issue only occurs when I'm watching programing via my Xfinity streaming app. Xfinity has not been able to figure out why this is happening, and I've tried every troubleshooting fix that they have provided. I've also had the maker of my television brand (Samsung) log into my television remotely to make sure that it was not my television causing the problem. However, I knew it wasn't my television because all of my other streaming apps work perfectly fine. This has been going on for almost one-year now. We're now in football season and it's extremely annoying watching a game and then the picture freezes.
1
0