The Xfinity Stream app freezing can stem from various reasons, including app version issues, internet connection problems, and device-specific glitches. To troubleshoot, ensure the app is updated, restart your device and modem/router, and try logging out and back in.
Hello @user_cf7n2g, Thank you for taking the time to leave a post. I hope you are having a great day. I can understand how frustrating this may be when you are ready to watch your favorite show, and it freezes. If this is a smart TV, do you have issues with other apps? Have you tried rebooting the modem? Is the TV software up-to-date?
This is the most frustrating internet connection I’ve ever had - like being in the 1990’s. The TVs keep losing and reconnecting internet services and when streaming, the content freezes. I’ve rebooted everything and all devices are up to date on their software. I would never use Xfinity mobile since the internet is so unreliable. And the Xfinity remote keeps flipping to different channels while trying to channel surf. I used to have Spectrum and never had these problems.
@user_159b83 Thanks for adding to the thread. We can help make sure you have a proper connection with the steps here https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting. That will ensure you enjoy your service and speeds that you pay for successfully.
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MikeB39A
Problem Solver
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698 Messages
4 months ago
The Xfinity Stream app freezing can stem from various reasons, including app version issues, internet connection problems, and device-specific glitches. To troubleshoot, ensure the app is updated, restart your device and modem/router, and try logging out and back in.
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XfinityMarshante
Official Employee
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434 Messages
4 months ago
Hello @user_cf7n2g, Thank you for taking the time to leave a post. I hope you are having a great day. I can understand how frustrating this may be when you are ready to watch your favorite show, and it freezes. If this is a smart TV, do you have issues with other apps? Have you tried rebooting the modem? Is the TV software up-to-date?
0
0
user_159b83
Visitor
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1 Message
18 days ago
This is the most frustrating internet connection I’ve ever had - like being in the 1990’s. The TVs keep losing and reconnecting internet services and when streaming, the content freezes. I’ve rebooted everything and all devices are up to date on their software. I would never use Xfinity mobile since the internet is so unreliable. And the Xfinity remote keeps flipping to different channels while trying to channel surf. I used to have Spectrum and never had these problems.
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