New Poster
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12 Messages
Xfinity Stream App Stuck Loading on Samsung Frame
I've been using the Xfinity Stream app on my Samsung TV for a couple years without problems. The last couple days the Xfinity Stream app has been stuck in the "three dots" purple loading screen an the app never loads.
I tried using the "reinstall" feature on the app thumbnail, but it still got stuck at the loading screen.
I tried unplugging the TV for a few minutes. Still didn't fix the app.
The only thing that worked was uninstalling and deleting the app and re-installing it. That worked *once* and the next day the app went back to being stuck at the loading screen again.
Any ideas?
user_h1j6zr
Visitor
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1 Message
8 days ago
Same for me. I have had to delete the app and reinstall at least 5 times in the last week
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user_439ec7
Visitor
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3 Messages
7 days ago
Same problem here, I have all Samsung tvs and the Xfinity app is basically useless. Spent an hour on the phone with Xfinity support this morning and they were clueless. I am a senior IT professional and I explained what the problem was and they still had no answer. Ridiculous...
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user_pl8rjv
Visitor
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1 Message
5 days ago
I'm having same issues we have all samung tv's. I'm having to reload app on all of them every time we want to use it. It's been going on for weeks. Yes I have done resets and everything everyone else has done. Nothing works unless I delete app reinstall everytime. No there's nothing wrong with wifi speed all other apps are working. . The reinstall on last as long as we are watching it once u turn off u have to start all over again.
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user_tr50a
Regular Visitor
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31 Messages
5 days ago
I received a text message from Xfinity that my gateway was out of date and they would send me a new one. I am currently traveling visiting family and will be doing that when I return home.
I am not having as many streaming problems on my iPad when on my kid's network as I was at home. I do get some occasional 351 and 352 messages, but nothing as bad as at home. Could it be a problem with the Xfinity hardware?
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user_b6ga17
Visitor
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3 Messages
5 days ago
I need to agree. I am very frustrated with XFinity. We have been having this issue with our Samsung as well. It is ONLY the XFinity app. All of our other apps are working without issue, including a separate carrier's streaming app (Spectrum). The app has been updates, uninstalled and reinstalled several times. The power to the unit has been recycled multiple times. The router has been rebooted several times. The only thing that seems to work is to uninstall the app, unplug the system for 2 minutes. Plug it back in, reinstall the app, relog into the app and it works. But as soon as the app is closed or the unit is powered off, it will not work when it gets restarted. If this was a free service then I would tell my family to suck it up and find something different. But we are PAYING a monthly fee to XFinity for the streaming service. This needs to be resolved!
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user_1k1m7p
Visitor
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1 Message
5 days ago
I have a work around that has been working for me. Hopefully might work for some others until this is fixed:
Make sure you are watching a live channel. When you are done watching TV just turn the TV off. Or if you have the remote that has the Exit button use that. Do NOT keep pressing the Back button and go through the “Are you sure you want do exit the Xfinity Stream?” prompt. That seems to cause the issue for me.
After following the above steps, the next time I start the Xfinity app, it goes to the last channel I was watching and does not get stuck on the three dots screen. From there you can change the channel and just use the app normally. But when you are done, keep doing the work around when you exit (meaning leave while watching a live channel.)
Hope this works for you too.
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user_w4637l
Visitor
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1 Message
3 days ago
I am having the same problem (and have for months now). The fact that we’re paying for unreliable service is absolutely deplorable. Yes, I’ve tried restarting, uninstalling/reinstalling, logging in/out and all it boils down to is that the app is horrible. All the other apps work fine. Technician was just out here earlier this week. Smh. This is frustrating enough to make me cancel.
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user_qk6b68
Visitor
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1 Message
19 hours ago
Same issues here. I have 3 Samsung Frame TV's of different sizes, the largest is the most consistently an issue. Spent time with Samsung Tech support.. reloading, deleting Cache, resetting Smart Things.. of course problem still existed. Contact Xfinity, troubleshooted and claimed an outside issue was causing "dirty" signal and App connection issues. Service Tech was dispatched. He was frustrated, as they have nothing to do with APP and no issues outside. They just read scripts and move you along to the next person with no ability to help. Xfinity needs to be responsible for their App, no matter where it is loaded. LIke everyone else, all other Apps work fine. pointing to an issue with Xfinity.
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