Why did Comcast feel the need to break (I mean update) the Streaming App?

Hey @Anon122670, Thank you for visiting our official Xfinity Forums Community support team. We greatly appreciate you taking the time to reach out and share your experience and feedback regarding the updated Xfinity Stream App. 

With the new Xfinity Stream TV experience, the option to filter the Live TV guide by Favorite Channels is currently unavailable. Favorites are still available on mobile devices, and you can still favorite Sports teams on the TV experience. We know that having to scroll through the full channel guide isn’t a great experience, especially if you’ve already taken the time to set up your favorites. Our team is aware of the issue and is actively working on a solution.

Stinks is an understatement!  Did any actual users review this prior to releasing the updated app?  

It’s terrible. They should have watched how folks used the app. No favorite channels? 

I agree that this update is truly awful and removes a lot of functionality that I’d come to rely on.  Thankfully, I still have an old iPhone (using it as an iPod) that I hadn’t updated so I still have a portable device that works. Until Xfinity blocks old versions.  I don’t see any benefit to Xfinity from this new interface.  Sigh. Change for the sake of change.

The v.9 Stream app sucks 👎.

Bring back: Favorite Channels, Filters, Find a Channel (Name or Number),

Favorite program, Series info (including Season & Episode Number), Upcoming show info: Day & Date, Start & End Times.

I wish I had not downloaded this version. 

I agree completely! Just opened app this evening and everything was different without any warning. Functionality is significantly reduced. Very irritating and frustrating. One of the reasons we stayed with Xfinity was the capabilities and ease of use of the app. Rethinking that now. 

This is a tragic release. That means it stinks. I work in tech and I'm very familiar with software updates being released before they're ready, and that's what I see here. This was barely announced at all and it's clear that documentation and information for support staff were poorly distributed (in addition to a terrible lack of features). 

I had to endure a long call with a support rep (not their fault: they almost always are helpful and doing their best - and clearly have limited info on their side) to have my account "reset" in some way to see any content at all. At first I had blank screens and the app claimed my profile was named "Household." I could tell that my account wasn't fully set up for some reason, but a restart of my iPad and the app didn't help. The AI assistant didn't even understand that Streaming was a category needing help.

And of course there are no favorites. There are no filtering features at all, as far as I can tell, except for generic selectors like "Free to me," "TV Shows," "Movies," etc.

Considering the old app received no meaningful updates as long as I used it, I'm not counting on new features soon. It's the pain train for us. 

Its sad to see so  many people having the same issue. I guess the only way xfinity is going to fix it, is when we quit using them.

100%. I had a nice, tidy list of favorite channels. Now there are THOUSANDS of channels to choose from in the guide, most duplicated, so how am I supposed to pick a program among the channels I’m looking for? Also, clicking any show or event in the guide would bring up a preview page, which was especially helpful for sports. It would show who was playing, and whether it was live or recorded. That’s impossible now. I can see so many of the same sport in the guide, I have no idea who it is or if it’s a live event. This was really, really not planned out well, and a bad look for Comcast to its customers. 

The Guide itself is a problem now because every line is so big, less than half the number of channels can appear on a screen at one time than before. Just having the program name in a block under the hours of the day at the very top of the page, I can see when something starts and ends, I don’t need the explanation under the name of whatever show or event it is, such as “Started at 9:00”. Being able to see more channels at one time a single page was a good thing. Now that’s gone. Just like being able to sort my favorite channels to make scrolling easier and actually possible to find what I want. Just because there are—literally—thousands of channels doesn’t make everything better. 

Normally I’d be using the app now with the evening winding down. That was my peace. The family’s gone to bed, and I can watch what I want in my own space. Having a channel guide with only the channels I want to see, and the basic info packed into a single screen-size made it so easy to navigate. Now that’s become much harder and more cumbersome to do. I don’t want to deal with this new app version.