Why did Comcast feel the need to break (I mean update) the Streaming App?

If Favorites are available on mobile devices, then tell me how to select my favorites.  I’m on my iphone and I cannot figure out how to do so.

It is definitely not available on mobile devices. Is there anyway we can revert back to the old app and somehow undo this new update?

@XfinityDemitrius​ 

The new upgrades are horrible!  I agree with the criticisms others have made.  I don’t like how the red dot that appears after you select a show to record no longer appears.  Also, when I watch sports, I always extend the time to an hour in case the game goes to overtime.  The end time on this app is only 30 minutes.  The guide on my TV still allows recordings to be extended up to 90 minutes and a red dot shows when a recording is scheduled.  These same options should NOT have been removed from the app.  It makes it less user-friendly.

Where is the best place to leave feedback about the new changes?

@XfinityDemitrius​ The new ipad update is horrible. no red dots on the guide indicating shows to be recorded. Can't see a list of future recordings in Library. Can't set to see just HD channels in the guide. I liked the simpler list without pictures of recorded programs. Sometimes the name of the show does not appear in the recordings list - just the episode name - its confusing. This a step backwards sacrificing usability for a sleeker look. Bad Xfinity.   

@XfinityDemitrius​ You have to delete every recording separately. In the last version if you taped a week of news shows and wanted to delete all of them at the same time, you could swipe delete on the top level directory of that particular show. And the recordings used to tell you whether they were watched or not. The recordings now have the latest recording at the end of the list instead of first on the list. Xfinity should just roll everyone back to the last version and re-release the new version when it is done Beta. I hope Xfinity did not pay a lot to have this amateur version update. 

I had the exact same reaction.

They acknowledge above that scrolling thru a full guide isn’t a great experience. Well then why bother to release the update without such a critical feature?

Equally awful is that you cannot view a list of future scheduled recording.  Instead you have to navigate to the specific show at a specific time, and see if the Record option is checked.  Huh??

This update is effectively unusable. I was suspicious when I got the email about the redesign that we would get something like this. I have 4 other TVs hooked to Roku and I will keep those on the previous version. 

My iPad undated automatically. I had no choice.

@midwestbird​ 

A year ago I was involved in a forum thread related to the old app.  Actually the issue was in their back end but manifested only in the streaming app. Xfinity support insisted we would be notified when the problem was fixed.  We were never notified.  I see same user frustration in other threads, and a consistent pattern of lies and [Edited: "Profanity"] from Xfinity support folks.

To break thru Xfinity stonewalling, I suggest perhaps calling, refuse to hangup, and loudly insist on talking to someone who can help you.  I’m serious: “If you can’t help me, get me someone who can”.  You will be transferred from one front-line person to another. But just keep at it and you will be transferred to tier 2 support.  Again, keep at it and you’ll go up the chain. The more of us who do this the better.  I did exactly this to Maytag many years ago. While I reached a supervisor who insisted I could go no higher up the chain, a few days later I got a phone call from a Vice President. My point is you’re more likely to illicit a response than riding the usual pain train.

Otherwise it might be less painful and more productive for us to discuss which streaming service is better: YouTube or Hulu?

Thank you for your feedback regarding the update, midwestbird. Were the account concerns you mentioned able to be resolved?

Hi - yes, after the reset performed by the support technician I could see video on the app. As I mentioned above, though, I find the app unacceptably difficult to use. It also has serious bugs: anytime I paused a program the app crashed about a minute later.

I was a content and long-term customer, but I want the flexibility of a streaming app that gets more convenient over time, not less. The strongest message I could send was cancelling my TV service. I did that today and I'll find another source.

Hopefully the app will be improved. I'll check in from time to time, as I liked the convenience of bundling and the channel selection. Good luck.

I will make sure that your feedback is submitted regarding the app. Let us know if you have any additional concerns or questions. We are here to help on this platform.