U

Visitor

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1 Message

Mon, Jul 19, 2021 12:59 PM

TVAPP-00381

Trying to stream on my laptop away from home and I get the error message "TVAPP-00381".  I can watch on my phone, but not on my laptop.

XfinityJoeB

Official Employee

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6.9K Messages

4 m ago

Hello user_758733. Thank you for creating a post on our Forum. I can assist with troubleshooting your Xfinity Stream error message. To start, are you experiencing this error with only a single program (movie / TV show)? Or does this occur with all programs when trying to watch on your laptop? 

Visitor

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1 Message

@XfinityJoeB

I am having the same problem while trying to stream recorded programs from my DVR. I am having the problem with all recorded programs. Do you have a solution that you can post? 

Official Employee

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221 Messages

Hello, @user_c7bfd6! Thank you for reaching out here in our community. It looks like you are getting a playback error. You can try exiting out of the recording and retry the recording again. You can also delete and download the app again. Please let us know if any of these options work for you. 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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2 Messages

@XfinityJoeB   All programs

Visitor

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2 Messages

All programs.  I cannot watch any recordings

Official Employee

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146 Messages

Hey @user_9ac765, thank you for reaching out and letting us know you are having the problem as well. Can you send us a direct message so I can see what is going on? You can send one by clicking the "message" icon in the upper right corner of our forum page by the alerts icon. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

3 m ago

I am also having the same issue while trying to watch a recording on my browser. I have tried exiting out of the recording, re-logging in, and using a different browser but nothing has resolved the issue. I have also tested other recordings and the problem occurs with all of them.

Official Employee

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239 Messages

If you are getting the same error @user_488b4f, can you send me a DM since it sounds like you tried everything else we suggested. Once you DM us, we can look at this more closely for you! 

To get started, please send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Peer to peer chat" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

3 m ago

I am having the same problem while trying to stream recorded programs from my DVR. I am having the problem with all recorded programs. What details do i need to share to get this resolved?

Visitor

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2 Messages

XfinityEthan

Official Employee

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512 Messages

Hi, @user_f8352a. We will need to run a diagnostic and that requires we pull up your account. Can you direct message your name and address?

 

Make sure you are signed in.

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

Well that didn’t go as planned...

We’re having trouble playing this recording. We checked for this program On Demand but, unfortunately, it is not available. Please try watching another program.

(Error TVAPP-00381)

This is so ridiculous

Same here

Official Employee

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217 Messages

Hi @user_509ac7, im sorry to hear about your DVR issues. Is the program available on the Stream App via mobile device? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

1 m ago

I receive the same error when trying to watch pre-recorded shows, streamed to a Chromecast device on my TV via my laptop.  I am logged into xfinity.com and can watch the show on my laptop, but when I attempt to stream to Chromecast, the error occurs.

XfinityKorie

Official Employee

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482 Messages

We have pushed a few updates over the last few days to improve this. Are you still having issues @TVforums

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

1 m ago

I am having the same issue, can't watch pre-recorded shows, says (Error TVAPP-00381)

Official Employee

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190 Messages

Hello @user_31ee02 and thank you for letting us know. We have recently been working on a resolution and sent some updates to systems. Please let us know if you are still having this issue. Send us a Direct Message with your full name along with your service address and we will be happy to investigate your account deeper.

 

 

(Full credit to @BruceW for this excellent explanation!) 



"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:



  • Click "Sign In" if necessary





  • Click the "New message" (pencil and paper) icon



  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there



  •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list



  •  - An "Xfinity Support" graphic replaces the "To:" line



  • Type your message in the text area near the bottom of the window



  • Press Enter to send it



See https://comca.st/3EYwJhh for an example.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

24 d ago

HI..I am having the same issues Error TVAPP-00381. on ALL my devices....computer, roku tv and ipad...

Visitor

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1 Message

2 d ago

I am having the same issue using Chromecast with my iPad.  Recorded shows play correctly on the iPad, but I get error TVAPP-00381 when I try to cast to my TV.  Other apps work fine with Chromecast, so it’s definitely a problem with affinity Stream.  Any fixes available?

Official Employee

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417 Messages

Greetings, @user_ac4ba8! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your streaming app, but you have definitely come to the right place for assistance.

 

If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live session. The original post here was created back in July, so the options I just described may no longer be available. If that's the case, you may need to create a new, original post first, but we will still respond to you, just the same. I look forward to hearing from you.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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