Terrible quality xfinity stream

Thank you so much for that additional information. I am happy to pass that along to make sure that this is heard and since that ticket is already started, that is going to be a big help. 

Yes, the TVGo channels are a good work around, for now, if they support the channels you watch. At this rate, I will not be able to stream RedZone this Sunday as it is not in the channel listings under TVGO. Everything else does work fine under this category though, so great find while Xfinity looks for a fix. Thank you!

It's not a workaround for folks who watch channels not in the TV GO line-up. For example, Fox is not in and I can't watch MLB playoffs in HD. Comcast, please step up and fix the issue!

You can stream Fox directly from fox.com.  Video quality from there is very good.

@EastyT

Hello! This is a great question regarding what takes your data and you definitely deserve to have an answer so you know how your data is being managed. Along with a link for more FAQ’s about data usage https://comca.st/2YWpsik, I wanted to confirm that if you are streaming, this is taking a wireless connection which does count towards your overall monthly data usage. Please let us know if you have any additional questions regarding this specially.

In regard to everyone’s feedback pertaining to the Stream app and resolution quality; we are still working on this as a known issue. We will post more as soon as we have an update. We cannot thank you enough for your continued patience!

Thank you for looking into this!  I've phoned Xfinity a couple of times and they tell me all streaming is at 1080.  It can't be! Live sports, especially Basketball and Football border on low resolution except when people are standing still.   I own a 58" 2021 TV and use the beta stream.   That said, if I download sports apps directly to my firestick, such as ESPN, Fox Sports, NBC sports, etc.  The quality is absolutely fantastic.  Brought a tear to my eye! I went on to download the TBS and CBS sports app but { edited for violating forum guidelines} I would have to upgrade my cable package. 

@user_e49716 They still haven't actually acknowlegded that it's an issue on their end, so there is no end in sight. At least they have progressed to submitting a "ticket", whatever that means. Good luck getting any sort of real response on here or help from tech support. 

I have the same issue, namely video coming between 240p and 320p when a channel is selected in browser(the browser or type of computer does not seem not matter). 

here is how full quality can be achieved on the same network, however:

• Using the TOGO channels
• Recording the program first(even if you are only a few seconds behind)
• Playing on the Android or iOS app
•  Casting it onto a Chromecast( I cannot speak for other things like firestick)

As for what the problem is, given my experience with customer service, I suspect that Comcast has deliberately created it to extort/trick those of us who use 3rd party modems/routers into using their walled garden products. This is why it works when they control the endpoint, ala the apps or Chromecast(or with the product they will allow to escape, like the TOGO channels). 

I was able to log in to my personal Xfinity Stream App from home and outside my home this week. I didn't have this issue on my end. Can I have more details about how you use the app, and any troubleshooting you've done so far? 

@XfinityEthan I have the issue as well. On the iphone 13 pro is amazing.  On my computer it's garbage, can't even read the score of the baseball game.  It's not my machine either, I have a RTX-3080 graphics card, 64 gb ram and a fast processor. I'm also hard wired to modem.  I do wonder if Xfinity is downgrading the quality on purpose as a way to trick folks into buying/renting multiple tv boxes.  

Hello, @user_af1691, I'm sorry to hear you've been experiencing those degraded video qualities on your Stream app. This is a known issue and our engineers are working to fix this. We have noticed some positive traction with troubleshooting and I'd like to do that with you now. To avoid any repeated troubleshooting steps, can you please tell me if you've taken any on your end?

I have the exact same issue

@emmpeebee The problem is that before the last couple of weeks, it was at least 720p quality on web browsers and a full 1080p within the Roku app, which is why this sudden change is noticible and frustrating. It does seem like it is intentionally being throttled though, and we are just fed scripted lines and tied up in their endless loop of the same troubleshooting measures. The run-around that I have gotten from tech support and the inexplicable disjunct customer service on this forum is ridiculous.

Hey @user_15e4dc! Thank you for taking the time to reach out and being part of the Xfinity family. That's definitely not the experience we want you to have. I'd also be frustrated if my internet services weren't working properly. Especially now when so much needs to be done from home with a stable internet connection. I'd be happy to take a look at your internet speed issues and get this repaired for you. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

@XfinityAntoine The post says "zero internet issues" and your reply is about fixing internet issues? Am I missing something here? I feel like I'm taking crazy pills dealing with the employees in this forum. What is the process of replying to these posts? You don't even read them. This one reply is in a huge thread about persistent low quality video in your browser version of Xfinity Stream, but you're here responding to a problem that the poster literally said multiple times wasn't an issue. You guys seriously need to fix the way you handle replies in this forum, because frankly, it makes your customer service department seem inept and dumb.

Hello there, and thank you for bringing this to our attention through this Communities thread. I understand you've been experiencing resolution issues, while trying to enjoy our Xfinity Stream services, and I can definitely imagine the inconvenience behind this. I use the streaming service all the time, and especially when I'm on the road, so this would be a huge inconvenience for me as well! Rest assured; you're with the pros, and our Digital Care Team is here, every step of the way!

I realize this seems to be a known issue, and our backend team is continuously doing everything they can to get to the bottom of this. I'd also like to take a look into your account myself, if that's okay? Can you please click on the chat icon in the top right hand corner of your screen? Once you click on that that icon, it should allow you to search for "Xfinity Stream", and this should allow you to send us a private message, including your full name, and address. Thank you in advance, and I look forward to speaking with you further!