4 Messages
Streaming or watching live TV on iPad or iPhone the sound randomly goes off
Whenever we stream using the xfinity app on either of our iPads or either of our iPhones the sound randomly goes off for a few seconds, then comes back on. This will happen every few minutes or so. This has been happening for months. I didn't realize this forum was here or would have brought it up sooner.
Both of our iPads are iPad Pros, different versions. We have the latest version of iPadOS (17.5.1). We have the latest xfinity streaming app (7.17.0.2725
We also stream Plex, Paramount+, Apple TV, Disney+, Prime Video, Netflix, Max, Peacock, Britbox, YouTube, MLB, and Hulu without any problems.
Comcast is our Internet provider.
This does not happen on the X1 boxes nor in the xfinity app on Roku.
We have uninstalled and reinstalled the app multiple times without making a difference. We have signed out and in without making a difference. Our WiFi is strong with all bars. It happens when using 2.5GHz or 5GHz, but regardless it doesn't happen with any other streaming app anyway.
If seems to me as a tech consultant that xfinity needs to find the problem and fix it. I see others in this community that have the same problem and I know many neighbors who also have the problem but just live with it without complaining, though some are thinking about dumping xfinity.
user_pybfio
2 Messages
4 months ago
I have had the same problem for many months. I keep searching for the answer. Has anyone found out how to fix this yet?
1
0
XfinityLinda
Official Employee
•
1.3K Messages
4 months ago
Thank you for connecting with us, @NSL14, about the trouble with your Xfinity Stream app on your Apple devices. We appreciate you sharing in detail about the troubleshooting you have done thus far. We know it must be frustrating, but we are happy to help. Apple iPhone or iPad device requirements are as follows:
-Supported operating systems: To download the Xfinity Stream app in the Apple App Store, your device must be running iOS 14.0 or later.
-Supported Xfinity Stream app versions: To access and watch all content, Xfinity Stream app version 7.8.0 or later is required.
Please double-check your version of our app, and let us know.
7
0
Tom325
Contributor
•
31 Messages
3 months ago
Is this ever going to get fixed?
1
user_mv13ed
1 Message
1 month ago
I am having the same issue on iPhone 15 where the sound shuts off. It is a pain in the [Edited: "abbreviated language"] having to shut the app down and restart sometimes every 5 minutes . When will this be fixed?
(edited)
0
0
user_phhrym
1 Message
23 days ago
Adding my contempt.
To help diagnose the issue I regularly record Morning Joe on MSNBC. I play from the beginning of the recording while it is still recording. The sound dropping is in the recording. I observe this when I rewind the recording and replay, the sound drop repeats at the same time index. The frequency of the drop varies.
I’ve experienced the sound drop during live streaming of MSNBC.
i don’t often watch anything else using the app
1
0
MaxQRick
Frequent Visitor
•
11 Messages
7 days ago
This is a chronic problem and Xfinity doesn't care to fix a FoxNews an iPad/iPhone streaming issue. It happens every other time FoxNews takes a commercial break and when it comes back 2-3 seconds of sound....then nothing. It requires pausing and playing the stream to get the sound back. Very frustrating causing Xfinity to be not usable.
1
0