Xfinity Community Forum

N

Streaming or watching live TV on iPad or iPhone the sound randomly goes off

Whenever we stream using the xfinity app on either of our iPads or either of our iPhones the sound randomly goes off for a few seconds, then comes back on. This will happen every few minutes or so. This has been happening for months. I didn't realize this forum was here or would have brought it up s

N

@XfinityThomasA - As I already said it happens on every channel, every program and on every iPad we have when running the Xfinity App and not with any other app. I'm listening directly to the speakers in the iPad. It's your app. It's not my iPad co

N

Streaming or watching live TV on iPad or iPhone the sound randomly goes off

Whenever we stream using the xfinity app on either of our iPads or either of our iPhones the sound randomly goes off for a few seconds, then comes back on. This will happen every few minutes or so. This has been happening for months. I didn't realize this forum was here or would have brought it up s

N

Apparently not. I was asked a series of questions about my iPad, iPadOS, and the Xfinity app. (It happens on all of our iPad in the family.) Since that time, I've not heard a word from Xfinity. They seem to be stonewalling everyone with the problem.

Is this ever going to get fixed?

0

N

Streaming or watching live TV on iPad or iPhone the sound randomly goes off

Whenever we stream using the xfinity app on either of our iPads or either of our iPhones the sound randomly goes off for a few seconds, then comes back on. This will happen every few minutes or so. This has been happening for months. I didn't realize this forum was here or would have brought it up s

N

@XfinityLinda - Version 7.17.0.2725 I am not listening through any external device. On both of our iPads we are listening directly to the iPad.

N

Streaming or watching live TV on iPad or iPhone the sound randomly goes off

Whenever we stream using the xfinity app on either of our iPads or either of our iPhones the sound randomly goes off for a few seconds, then comes back on. This will happen every few minutes or so. This has been happening for months. I didn't realize this forum was here or would have brought it up s

719

7

Streaming or watching live TV on iPad or iPhone the sound randomly goes off

Whenever we stream using the xfinity app on either of our iPads or either of our iPhones the sound randomly goes off for a few seconds, then comes back on. This will happen every few minutes or so. This has been happening for months. I didn't realize this forum was here or would have brought it up s

719

7