Visitor
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9 Messages
Paramount+ slow connecting and buffering problems
Xfinity technician was here yesterday to fix the Paramount+ slow connecting and buffering problem.
We pay for 1TB internet speeds and are very happy with the cable TV, internet speed, and VoIP phone service.
The technician tried to fix the Paramount+ problem but was unable to find anything wrong. The technician’s best guess was that the Paramount+ server speed was the bottleneck. Netflix, Hulu, Disney+, Prime Video, and Peacock work without any speed problems.
XfinityFrank
Official Employee
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765 Messages
10 months ago
Hello @jmurlowski Sorry to hear you're having problems with Paramount Plus! Is this happening on your TV Box, the Stream App or both?
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PennyLM
New Poster
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2 Messages
6 months ago
We have the same problem with Paramount. All other channels are fine but Paramount is lousy. Slow to load, slow to respond to inputs, frequently freezes while watching, does not record progress so have to reload episodes from the beginning after exiting to reload the service after it locks up.
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user_dssh7y
1 Message
6 months ago
Have nothing but problems with paramount +. Fix it!
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jmurlowski
Visitor
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9 Messages
6 months ago
XfinityFrank suggested that I contact Paramount+ to have them explain why Xfinity speeds were slow only on Paramount+. I have not received a reply but I will post when/if I get a response.
On a separate note, I have an ongoing issue with Xfinity's changes to Smart Resume. We pay about $3,500 to Xfinity annually, based on current pricing, for high-speed 1.2 GB internet, VoIP, and cable TV.
See my efforts below changes to Smart Resume:
Will Smart Resume ever get fixed? I asked on 8/30/23, why Xfinity chose to change how its Xfinity Smart Resume service works. For years, the Smart Resume was delightful and allowed the customer to fast-forward through the commercials automatically.
Smart Resume is still an offered service with Xfinity, but the fast-forward now stops when there are about 30 seconds left on the last commercial. Very annoying! We pay over $275 a month to Xfinity and have been a customer since 1999, and Xfinity has now reduced its value without a corresponding price reduction. This decision by Xfinity undoubtedly increases their profits by keeping the advertisers happy.
I finally received a definitive response to my August 30th inquiry in early November. From XfinityThomasA: “There is currently an ongoing issue with Smart Resume functionality, where fast-forward stops around 30-40 seconds before the program resumes. This is a known issue with no timeline for resolution currently. We apologize for any inconvenience and appreciate your patience as our team works towards a fix. Xfinity is uncertain of the exact source specifically. However, our engineers are dedicated and committed to fixing this as quickly as possible.”
None of Xfinity’s responses have convinced me that this was not a deliberate decision by Xfinity. This most recent direct communication, from XfinityThomasA, should have been provided back in August instead of dragging it out by requiring me to provide much more information and examples.
I am annoyed and disappointed with Xfinity. Contrary to Xfinity employee assurances, I DO NOT expect Xfinity to dedicate any resources to solving this problem. Update January 2024 - no changes, no acknowledgment change made were deliberate, and no update,
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user_g4khjh
1 Message
4 months ago
Paramount plus EDIT [language] !!! I'm tired of paying for stuff I can't watch because it freezes or takes forever to load and then skips episodes... Do better get calls EDIT [language] or quit charging people!
(edited)
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user_0xxch2
3 Messages
3 months ago
The same thing I'm going threw. All my other movie apps are fine and fast. My bedroom TV it loads fast and no problem, I think it's my TV not having enough of ram. Hicense android tv
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