Our new Samsung TV has stopped streaming with Xfinity.

@JayyVee, Upon checking our records, we see this is a known issue affecting the Xfinity Streaming App on Samsung TV's. Our support team is aware of the problem, and we are actively working on a solution. I assure you that we have the best team working on this. We appreciate your continued patience and understanding. 

Any updates on timing for the resolution - it's now Feb 5th and we're into the 3rd week with no resolution. BH

Please call Samsung. They will help. Ask to speak with live agent.

I called samsung. It's not their problem or their issue. It's xfinity. 

I was told January 22

It’s jan 24th - still not working for me.  What’s odd is I have 2 other Samsung’s that have the update and can stream….but the main bedroom one will not stream.   I speak to xfinity daily- zero results. 

Thank you for reaching out to us @user_8khg33! We have identified an issue where customers using Samsung equipment are getting the TVAPP-00148 error. It would appear not all Samsung devices are impacted. Right now our engineering team is currently working to investigate what is causing this issue so that we can then provide the fix you need! We don't currently have an ETA or workaround available at this time.

In the meantime, please continue using other devices in the home that are working while our engineers work to resolve this issue. Thank you so much for your patience while we work through this for you!

Additionally, please make sure the device not working is still eligible to use the app. The Xfinity Stream app is available on the following Samsung Smart TVs:

• 2023 TVs.
• 2022 TVs.
• 2021 TVs.
• 2020 TVs (no minimum software version) All QLED and UHD Models.
• 2019 TVs (no minimum software version).
• 2018 TVs with minimum software version T-KTM2AKUC 1131.9.
• 2018 TVs with minimum software version T-KTM2LAKUC 1131.9.
• 2018 TVs with minimum software version T-KTSUAKUC.
• 2018 TVs with minimum software version T-KTSNAKUC 1131.9.
  
  

The Xfinity Stream app is no longer available on 2017 Samsung TVs. Learn more.

Please follow these steps to determine your Samsung TV model and software version:

1. Make sure your Samsung Smart TV is connected to the internet.
2. Press the Smart Hub button on your Smart Control remote to go to the Samsung Home screen.
3. Scroll to and select the Settings icon (gear to the right).
4. Arrow down to Support.
5. Arrow right, then down, then select About this TV.
6. From here, you'll see the Model Code, Serial Number, Software Version, etc.

@user_kyre3a​ it's June and I've been on with xfinity on and off for 4 months now. I'm on hold and working with someone for 1.5 hours on the stupid app trouble shooting. Noone seems to know what they are doing there or how to fix their problem. If it was a known issue why has it taken 4 months + to fix when noone seems to know it was or is an issue and seems stumped.  

I get tvapp error code TVAPP-00195 

@XfinityDilary​ This error is showing in the Xfinity Streaming App. I have deleted the app and reinstalled, hard rebooted the tv and the modem. Nothing has worked. 

I have 2 tv's, both Samsungs, both bought in December 2021, but different models, that I stream on. The QN65QN90AAFXZA will allow me to get to the area where I choose what to watch, live, DVR, and such. When I pick a live stream, I get an error message that says, "This Video Can Not Be Played We've run into a problem while streaming (Error: TVAPP-00148)." I can stream Xfinity on my HP computer, iPhone, and other Samsung tv. The tv that won't stream Xfinity will allow me to stream other apps, i.e. Netflix, Hulu, Parmount Plus, Disney Plus, and others.

@XfinityDilary​  The error is with the Xfinity Stream App.  Xfinity has been working on this fix for 5 days now.

@user_2652d2 We are aware of this issue and have techs working on a resolution. Thanks for your patience and understanding. 

Hope we’re all getting credited on our billing statements!

Thank you for reaching out to us @user_kyre3a! We have identified an issue where customers using Samsung equipment are getting the TVAPP-00148 error. Our engineering team is currently working to investigate what is causing this issue so that we can then provide the fix you need! We don't currently have an ETA or workaround available at this time.

In the meantime, please continue using other eligible devices in the home that are not Samsung while our engineers work to resolve this issue. Thank you so much for your patience while we work through this for you!

I appreciate your feedback, @user_2652d2. It is not our intention to make you feel this way. Upon checking our records, we see this is a known issue affecting the Xfinity Streaming App on Samsung TV's. Our support team is aware of the issue, and we are actively working on a solution. I assure you, that we have the best team working on this. We appreciate your continued patience and understanding. 

@XfinityDilary thank you and the team for all your hard work and dedication and for working on a solution to this issue. We understand how challenging this must be and appreciate the updates you're providing here. While this is a little inconvenient it's certainly not the end of the world. We're praying for the team that's working on this issue, that they have all the resources they need, that they are able to think clearly, focus, and come to a successful resolution. Stay well and keep us posted on your progress from time to time. We're routing for you.

This is still not working. Are there any updates?

Thank you. 

Is there a timeline for this fix? 

Thank you for the prompt reply. 

@roddys1 Our team of engineers are aware of the issue, and will be working to getting it resolved. 

NFL games are this weekend.  I’d prefer not to watch on my phone.  Anybody have any good Internet/cable option in Danbury CT area?  

@user_4v4prk​  thank you for posting. The most frustrating part is being ignored by Xfinity's lack of communication with their customers.

@user_83nh52​ This is the same issue hundreds of thousands of us are having. Xfinity doesn't give a [Edited: "Language"] about their customers. I called and asked for a $73 credit which is the monthly cost for YouTube TV. Xfinity offered me $7. That's more insulting than offering me nothing. No ETA for it to be fixed. The best we can hope for is a class action. There are so many ways for them to proactively address this, but they've chosen to do absolutely nothing. Not even a push notification, text, or email acknowledging the issue. Think of how many call center labor hours they would have saved if they had only communicated vs leaving us in the dark. Horrible company all around.

Thanks for posting on our community forums, @user_83nh52. Some of our users have had success in correcting this issue through the Samsung website when downloading the latest firmware. Have you tried this already? 

@user_so1fwt Some of our users have had success in correcting this issue through the Samsung website when downloading the latest firmware. Have you tried this already?