Contributor
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62 Messages
log in every time
Ever since I changed computers and used Edge as my default browser, whenever I go to https://www.xfinity.com/ I have to log in, sometimes with verification. I checked the cookies and they seems to be OK.
Contributor
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62 Messages
Ever since I changed computers and used Edge as my default browser, whenever I go to https://www.xfinity.com/ I have to log in, sometimes with verification. I checked the cookies and they seems to be OK.
XfinityRoberto
Official Employee
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1.8K Messages
22 days ago
Hi there and welcome to Comcast! Thank you so much for this feedback. You are in the right place and we are happy to assist you today. Now is it asking you to log in everytime you visit our webpage?
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requa
Contributor
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151 Messages
21 days ago
I'm not sure if this is the same issue or something different. Last night I was watching live TV through the Stream portal using Vivaldi browser (also Chromium-based). The feed interrupted and sent me to the login screen. The login screen refused to accept my Comcast username, email address, or Xfinity mobile phone number event though these all appeared properly in account details. Clearing cookies and allowing ads, tracking, and third-party cookies did not resolve it. Restarting the browser allowed me to enter my username or email address and complete the login process, including verification in the Xfinity app. This morning I was again unable to get in until I cleared cookies and verified my access in the app. Is something corrupting the cookies your portal is using?
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requa
Contributor
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151 Messages
17 days ago
I did not remain in the private window. Once I verified I could log in there, I tried logging in again in my regular window successfully (then went to bed). Even if it works in a private window more consistently, using one consistently to bypass whatever is broken in the Stream portal is not a solution. I was hoping that testing it in that manner would provide a clue that could lead you to a suggested setting change or similar. Alternatively, I could avoid the Stream portal issue by walking into another room and watching on my TV, but that still does not fix Stream. I am open to recommendations.
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requa
Contributor
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151 Messages
17 days ago
. . . and I just got bumped out while watching recorded content again. This time, Stream would recognize my username but rejected my password. I tried again in a private window with the same password and it worked, after requiring me to confirm in the Xfinity app. Back in the regular window, I am now back to Stream not recognizing my username or email.
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