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julesshing
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16 Messages

Friday, October 20th, 2023 12:55 PM

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License Issue :: 7005

Xfinity stream is not working on Fire tv and receiving 7005 with Error 18.   Stream working fine on Roku tvs.   Have ensured all updates are done and restarted tv and reinstalled xfinity app.  When we can see channels they keep pausing.  

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7 months ago

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julesshing

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16 Messages

7 months ago

The issue has resolved itself after 2 days.  Thanks. 

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XfinityJamesC

Official Employee

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1.6K Messages

1 year ago

Greetings, @julesshing! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your Fire TV, but you have definitely come to the right place for assistance.

 

Can you tell me a little more about when this error appears? Are you able to log in and navigate through the app, up to a point, before the error appears, or does it show up as soon as you try to log in? Can you post a picture of the error screen?

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julesshing

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16 Messages

The issue has resolved itself after 2 days.  Thanks. 

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1 year ago

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XfinityAlyssaA

Official Employee

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1.6K Messages

Wonderful, we are glad to hear the issue is resolved @julesshing. Please let us know if you have any other questions or concerns our team can help with.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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Diane424

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3 Messages

Having the same issue.  Channel was playing then got the error "License Issue :: 7005.  This happens almost daily using Fire Stick.

What's up with that?  

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8 months ago

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user_q4gc8s

2 Messages

7 months ago

it's been happening to me for 2 days now - have a FireTv and when trying to stream live local channels, keep getting License issue 7005n- error 18

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XfinityAmira

Official Employee

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3.8K Messages

Hello @user_q4gc8s! Thanks for reaching out on our Forums! We value you as a customer, and I am sorry to hear you're also experiencing this error on your end when trying to Stream on your FireTv. My team is here to support you!

 

To ensure I do not have you repeat any steps, what troubleshooting steps have you performed on your end thu s far? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

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