Error TVAPP-00195

Haven’t checked today because I’m at work, but as of last night it still not working. 

Oh no! Let's see if we can help you get past the error. Can you tell me what device you are trying to use the Stream app on when you get that error? Have you already tried to uninstall and reinstall the app? Also, are you connected to your Xfinity In-Home Wi-Fi at your service address when trying to use the app?

I am using a Roku premiere and yes I’ve tried to uninstall and reinstall the streaming app, yes I’m using it at my service address. I’ve also tried to reboot the Roku and a modem reset. 

@user_1d7660 We appreciate the update! I checked our known issues, and I am not seeing this specific issue listed, but I do know that these types of errors are normally fixed by exiting the app and trying again. Have you checked if there are any active interruptions in your area that would be impacting your serivce? You can use the Status Center to check for interruptions to ensure nothing is being reported.

If the error is still appearing after exiting the app, trying again, and confirming there are no interruptions, we will likely need to open up a ticket to have this further looked into! If you send our team a direct message with your full name and address in question, we'll be able to look into this further and get that opened for you if needed! To send us a message, just use the link provided or the direct message icon in the top right-hand corner of the screen. Then, click "new message", type "Xfinity Support" and select that profile to send us a message directly. We look forward to hearing from you!

I have an open ticket.  

I think just to cancel. 

I reported this problem Tuesday September 19th. Spent a total of 4 plus hours with xfinity trying to fix it. Finally set an appointment for them to come out on Thursday. For some reason they canceled the appointment. I called again on Thursday and was told the problem would be fixed in a couple hours. It's now Saturday and I'm still getting the same error message. I will be calling to cancel xfinity stream.

Hello @KrazyKatLady and thanks for reaching out. We are here to help you. Please feel free to send us a direct message with your full name and address:

(Full credit to @BruceW for this excellent explanation!) 

"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.

Hello @user_2a033f

We wanted to reach out and see how the tech visit went and if any progress was made toward getting the stream app to work on your Roku TV. If you still need assistance, our team is here to help however we can. 

Same 00195 error with my Samsung TV

Same error with Samsung 

I have the same issue with my LG Tv;s.  I was told by Xfinity I need to purchase their xumo box which an additional cost.  THe tv's are all new .  I think its a money grab by xfinity,

It is not good to hear that you are disliking the services you have and are looking to cancel @user_dfraqh! Our team is here to help ensure your services are working exactly as you need them to, and would love to ensure you get the support you needed. What issues are you having with your services? Please let us know how we can help!

Absolutely not after talking to them for 4 hours 

Hey there! Thank you so much for using our Forums to contact our Xfinity Support Team. We are sorry to hear that you are also having issues with our Stream app, and we are happy to look into this for you. Please send us a DM with your name and address to get started. Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Peer to peer chat" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message

@user_dfraqh, we would be happy to try and take a closer look at things. You can send us a direct message with your full name and complete service address to get started. 

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message. 
 

Hello @yunatuna, the Stream app is awesome and a great way to enjoy your service on your terms, I use it on my Samsung all the time as well. Plus, you can save money on the equipment side as well lol. I'd love to help you with the error you're running into. Have you attempted any troubleshooting steps on your end? If not, can you please try deleting and reinstalling that app? Also, are you able to confirm if the issues is present on any other devices? 

Hey @user_km1041, and thank you for reaching out with your streaming issue.  Did you get a chance to check the status center provide in a link earlier in the tread to confirm if you issue is linked to any know problems with the device you are using?

Hello @user_csqp8a, thanks for refacing out to let us know that you are also having trouble with the Stream App on your Samsung device. If you are still having issues with this, our team is here to help! To get started, please use the chat icon in the upper right to enter Direct Messaging. Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

and send us a message with your full name and full address.

Same exact problem on Samsung TV. Works on iPad and iPhone. Not on the TV.

And Peacock subscription isn’t in effect, either.

Get your 💩 together, Xfinity.

Hi

Thank you very much for your copy and paste efforts, I realize that is the extent of your abilities.

And the extent of ALL COMCAST TECH SUPPORT.

Have been on the phone several times over the past month. Sent a Xumo box. Told to delete the old account I had back when we had the Triple Play. Then told to talk to Peacock support. Who couldn’t find me in their systems, because one of your genius colleagues told me to delete the account! Peacock tried to tell me to talk to Xumo, until I convinced them to give me a free account after providing screenshots of all of Xfinity’s promises that none of you seem able to keep.

So really, thank Peacock tech support.

And [Edited: "Language"].

I finally got a free Peacock account after taking screenshots of the emails Xfinity sent promising the free account, then screens of every link Xfinity sent not showing the stupid banner they claim it should show, to Peacock tech support.

They had me set up a new account and then sent me a code to use for the new account, free Premium for two years. I’ll have to repeat this in two years, assuming I still am an Xfinity customer.

Which is unlikely. Xfinity sucks.

As for the streaming app, Xfinity provides a Xumo Streaming Box free of charge. Consolidates all streaming into a box that connects to your TV, with a voice remote. Works decent enough. Sometimes the box doesn’t power up but unplugging and replugging it helps.

@BeeBee5977​ 

I’d suggest asking Xfinity to send you a Xumo box. There’s no added charge for Gig Internet customers and it seems to be the best workaround for streaming issues on TVs besides buying a Roku.

Hello @BeeBee5977, thank you for taking the time to reach out on social media.  I understand your concern with the Stream app, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

where is the "direct message" icon?  I don't have it.