Visitor
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4 Messages
ERROR TVAPP-00114
Internet streaming says there is a caching problem and won't stream tv program. Has worked for years. Started failing today - same machine, windows 10. tried clearing cache, change browsers, etc but nothing seems to work. I see this has been a problem for a while and haven't seen any good fixes in the forum.
user_97ef02
Visitor
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5 Messages
3 years ago
Called at 2 p.m. talked to a moron that had ZERO calls about this problem. Acted like I was the only one on the planet with a problem. Was told I WAS THE ONLY ONE THAT CALLED WITH THIS PROBLEM!!!!! 9:30 p.m. Talked to another moron said he helped 20 people fix this problem and wanted me to create another user id. I refused I've had the same user ID and password since 01.07.2021. This is the idiotic message I receive when I do sign in after clearing my CACHE over 25 TIMES!!!!!!!!!!!!
Access not Authorized
You signed in successfully, but you must be an Xfinity user to enjoy this service.
HOW DO I SIGN IN SUCCESSFULLY IF I AM NOT AN XFIINTY USER.?????????? ON AND ON IT GOES!!!! I think some moron hit a wrong switch or button and deleted all of our USER ACCOUNTS 2 days ago after the "speed increase". THIS HAS BEEN GOING ON FOR 2 DAYS NOW WITH NO RESOLUTION!!!!!!!!!!! AND TOTALLY USELESS TECH SUPPORT!!!!!!!!
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user_f26fc7
Visitor
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1 Message
3 years ago
Talked to tech tonight (3/18/22) at Xfinity. Said streaming app is down pretty much nationwide.. they hope to have it back tonight..
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user_880825
Visitor
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1 Message
3 years ago
Same issue here since 3/17/22 around 10pm PST. Frustrated
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user_5fe6cc
Visitor
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6 Messages
3 years ago
I wonder if this mess has anyhing to do with weak security. In the past week, I received 2 emails that I determined were Russians phishing for Comcast account logins. The emails were identical, telling me my last payment had been returned and please click below to confirm payment. The first one used a return address that looked like it might plausibly be from Comcast. On the second one, they forgot to change the .ru domain in the return address. Seems like this mess may have been the result of poorly executed response to a security breach.
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user_425173
Visitor
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1 Message
3 years ago
I want a REFUND!!! Same problem here since yesterday...
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jhqbraille
Contributor
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25 Messages
3 years ago
Comcast/Xfinity Representative:
I haven't seen an employee say anything to address this issue.
As I have stated many times on this and other forum boards, the online streaming and DVR are the only reason I have this service.
When streaming or watching a recording in recent weeks, several times the program just stops. It comes back, or at least it did... now... current issue...
With 3 minutes left on a basketball game last night my husband's PC ZAP! Gone! no warning. ERROR TVAPP-00114.
I sit down to watch something at 1 AM when I'm too tired to work and want to relax. I sign in and the message says:
"Access not Authorized
You signed in successfully, but you must be an Xfinity user to enjoy this service."
So, I must have been kidding myself all these years and all this money expended that I'm an Xfinity user.
Coincidentally, my bill arrived in my email. Fix the service.
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HoustonREF
New Poster
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11 Messages
3 years ago
Same problem. Same response. "Give us some time, we are working on it."
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setesh
Frequent Visitor
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10 Messages
3 years ago
Well at least I'm not alone and 4 hors ago when talking to a CS rep and security CS they had no idea what was happening.
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adelemh99
New Poster
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24 Messages
3 years ago
TRY STREAMING THIS WAY...After dealing with this unhappily for three days, I closely read ALL the input on this forum so I am not the originator of the suggestion.
Thank you to that poster.......He suggested using a different email address. I am able to stream from Microsoft Edge now with this work around.
Comcast allows a secondary Comcast email address to sign in. The only downfall is you must have a third email address outside of Comcast for verification.
I have a couple Comcast email addresses which I use for different reasons. If you don't have a second one, create one. I just picked one and signed on, then
it asked for the OUTSIDE email address (like gmail) to send a code to for verification and once code is entered, it will know you and you can go from there.
A secondary user according to Comcast does not have full access to everything on the account but you can stream.
I don't know if it will work for everyone depending on how you access streaming but worth a try while waiting for Comcast to get their stuff together.
This also confirms what another poster thought which was Comcast's server with our Master User info is kept is compromised. Maybe they'll read this
email.
Good Luck........
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user_744dfc
Visitor
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4 Messages
3 years ago
Still not working this morning. I am reluctant set up a second user account as I would rather see the problem fixed.
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blue_gascon
Visitor
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13 Messages
3 years ago
Dear Comcast,
You really should be paying attention to this issue. I know you are approaching this as if it is just a bunch of end users who aren't all that important, but consider the further implications. How many end users are also employed in IT positions? What do you think their input will be when their employers are looking for enterprise service providers? You have an issue that is reporting itself with a specific error code that was built into the software when it was developed, yet you have been unable or unwilling to provide a solution for days now. I know as a former manager I would be hunting for an alternate provider at this point and my confidence in Comcast would be seriously eroded by watching this thread. I would find it hard to place much trust in Comcast for enterprise services, ESPECIALLY in connection with cloud based resources!
For something like this to happen and persist for this length of time indicates a structure with serious single point of failure risks. No matter what the failure was there should be a contingency plan in place to shift to alternate hardware or get things fixed from backups. If I had ever had a problem like this last this long in an enterprise environment as a manager I suspect It would be a career ending event.
Get it together people. FIX the problem, then reevaluate your structure and fix that as well.
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user_f44c3c
Visitor
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6 Messages
3 years ago
I guess i feel better knowing it's just not me loosing my mind on this. Thursday I got the infamous ERROR TVAP-00114 message and spent over 2 hrs on chat yesterday to no avail. No fix. No clue. Cleared cache, rebooted etc. Windows 11 Update really messed things up. My printer had all sorts of errors from desktop and now can't stream my morning news. Ipad works great tho. Hopefully they figure it out.
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user_42792f
Visitor
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3 Messages
3 years ago
I am with the rest of you. Mine stopped working Thursday morning. Tried Chrome clear cache. Safari Access not Allowed. You signed in successfully but you must be an xfinity user to enjoy this service. Two browsers, two different reasons given. Tired again this morning......Nope same issue.
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VAIN
Visitor
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6 Messages
3 years ago
I have the same problem for 2 days
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grivard
Visitor
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1 Message
3 years ago
Same problem. They tried to say I needed a housecall to fix. Good (for them) stall tactic
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