Visitor
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5 Messages
App error TVAPP-00287 on Roku
I haven't been able to find ANY reference online to this app error. You would think Xfinity would have it in their list or search. Yes, it's TVAPP-00287 .
As with many other error codes, it says "Video cannot be played." This started happening off and on a few months ago. I noticed that the app updated on a few devices from the black icon with white letters to a purple icon. I figured they must have fixed the problem with an update as it's working with the update on at least one tv. However, it completely stopped working on another (different brand) once you try to select anything whether from the guide or Saved and such. It buffers for a long time then gives this message here and video error. It's ALWAYS TV-APP-00287.
Then, it wouldn't work on a Roku Ultra attached to a different tv. This one had been having problems off and on also.
I went so far as to not just restart the Hisense Roku tv but also remove the app then restart. After relinking the account, the problem is still the same. I am considering Factory Reset on the Hisense Roku TV. HOWEVER, since removing/installing the app affects all Roku devices, it reinstalled on the Roku Ultra attached to a different tv. That one has the same problem now. I DID factory reset the Ultra, reinstalled the app as happens once the account is linked, and tried again. THE SAME ERROR appears when I actually try to watch something on the Xfinity app. It is now USELESS for Xfinity. I don't know how it has continued to work on yet another device (TCL Roku tv) that streams through the app. It sometimes has the problem. Typically, a restart fixes it as it mostly did on the other devices prior to the app update.
I have another Ultra device I'm reluctant to turn on and try as well as an already slow Roku streamer.
NOTE: the Roku tv and Ultra device do work with every other app. Streaming on those isn't a problem, and my wifi connection is Excellent.
CAN ANYONE HELP ME? I have no use for Xfinity tv if this is their modus operandi.
user_cdd77d
Visitor
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2 Messages
2 years ago
Comcast, hello? Want to address this issue?
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user_016e1c
Visitor
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2 Messages
2 years ago
Downdetector shows over 3000 Comcast complaints about streaming in the past 1/2 hour. Looks like wait and see when Comcast will fix the problem.
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user_1591fd
Visitor
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3 Messages
2 years ago
I have a cable box AND Roku, can’t watch the game in either via Xfinity. I literally can’t watch channel 5. All other channels work ok (meh, they’re glitchy) on cable box, and apps work on cable box and Roku BESIDES Xfinity app.
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user_1591fd
Visitor
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3 Messages
2 years ago
As mentioned, open PEACOCK (free) and watch game thru that.
xfinity is clearly having a issue.
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user_6853a9
Visitor
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1 Message
2 years ago
Having same issue with t app-00287
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Muengineer
Frequent Visitor
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11 Messages
2 years ago
What a joke. I cancelled Hulu live because of my Roku not working correctly after an update. Now I’m using my Samsung smart TV to stream Hulu so my partner can watch SNF.
The Steam app is working on iPhone and iPad but not Samsung or ROKU but not on every channel.
The only reason I’m using streaming is because I was sent a third defective box last week.
Im probably going to cancel after this and go back to Hulu even with the price increase.
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user_016e1c
Visitor
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2 Messages
2 years ago
Not working on iPhone either. C'mon.
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user_0cf8c6
Visitor
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1 Message
2 years ago
Have the same tvapp-00287 error. Why is xfinity MIA on this obvious app problem?
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user_0140ed
Visitor
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2 Messages
2 years ago
Same thing happens to me as well, streaming is not working with laptop nor Roku. Called xfinity but wait time is 5300+ minutes for an agent. I guess everyone is calling them now.
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user_65c47e
Visitor
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1 Message
2 years ago
Agree this just happened and no corrections to problem.
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user_7296d6
Visitor
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2 Messages
2 years ago
Same thing here. I just called directtv today. Looks like it maybe time for a switch. I could at least get altitude to watch the Avs that way.
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Santo426
Visitor
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2 Messages
2 years ago
I've determined our channels 430 through 440 do not work in the app.
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user_397efe
Visitor
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1 Message
2 years ago
ABC, CBS, NBC and Fox are are having the save error code - well, first it was tvapp-00206, then 000230, then 00267 and now it is back to 00206.
Other channels work - HIST, CNN, Bravo…
Other apps work. I deleted the Xfinity app from my Roku, signed back in. Same issue.
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Budnicka1
New Poster
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2 Messages
2 years ago
Also happening to me! I have tried everything and it still won’t let me watch live tv!
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user_8165d8
Visitor
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1 Message
2 years ago
I’m having this issue as well.. resetting, deleting app and reinstalling does not work.. xfinity app is only app I can not stream
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