Xfinity Stream App – Launch and Sign-in Issues - RESOLVED

**Update**

The issue that was affecting some customers’ ability to launch or log in to the Xfinity Stream app / service has been resolved. If you were having this problem, you should now be able to log in and stream content as you would normally. Again, we apologize for any inconvenience and appreciate your patience. Thank you for being an Xfinity customer.

Responses

wkabi

New Poster

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5 Messages

2 years ago

Streaming via computer just started working for me again.

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XfinityVianney

Official Employee

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2.1K Messages

I'm glad to hear your computer access has been restored @wkab. We know this hasn't been easy as we worked towards a resolution. Are you still running into trouble with the app as well?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

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user_52adca

Visitor

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2 Messages

2 years ago

Got home today (2023-06-30) and turned on TV with Roku and noticed that the Xfinity Stream App was not working.
Have tried many times to login - nothing.

Enter the various codes - nothing

Called Xfinity got the AI Let me fix it - nothing

Note: This comment was created from a merged conversation originally titled RE: Xfinity Steam

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CCJodie

Problem Solver

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1.3K Messages

@user_52adca Hello! Sorry to learn about the Stream app not working. Is the issue still happening?

I no longer work for Comcast.

2 years ago

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GalleryGirl

Contributor

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35 Messages

2 years ago

All platforms are now working for me - Roku, Tablet & iPhone

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XfinityEva

Official Employee

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1.6K Messages

Thank you @GalleryGirl for taking the time to direct message us and go over the extra troubleshooting steps which included the signals to the account!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

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user_88b3

Visitor

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7 Messages

2 years ago

Apology not accepted. You really need to clean up your act if you don't want to go the way of the dinosaurs.

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user_88b3

Visitor

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7 Messages

2 years ago

I am now able to stream using Edge browser, but Chrome still not working on multiple computers. I have cleared the caches. Error mesage is

This site can’t be reached

The connection was reset.

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Complexity2

Contributor

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110 Messages

2 years ago

It's working again for me on all devices. Thank you for paying attention to the reports of problems on here and taking action to fix them.

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bebeg

Visitor

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6 Messages

2 years ago

desktop and iphone streaming now working

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OldeFatGuy

Contributor

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145 Messages

2 years ago

Hey, mine is working again. Thank you.

You know, when something like this happens, why not a message right at the source? You obviously already have the ability to send a message even when it doesn't work, because I kept getting a TVAPP-00115 error message. Okay, when something like today happens, how hard could it be to go into that existing framework and change the "TVAPP-00115" text to "We are having an issue, are aware of the issue, and are working on the issue, please visit our forums for more info."

Then, you know, actually have some centralized location for, you know, more info. Especially a time estimate. Like, you know, are talking hours, days, weeks, months.... why is some sort of prominent notice for everyone so unthinkable to you guys? Do you know what it does to a thousand individuals who have been customers for perhaps years, in other words long enough to know what steps they can take themselves, to come here, see nothing official, see lots of other posts saying the same thing... yet no.... you know... official announcement of what is going on and an estimate of how long. It tends to give such customers the idea you don't care, aren't aware (despite posts and phone calls sometimes the left hand doesn't communicate well with the right hand in a large corporation) or worse, this is intentional. My patience with Comcast is at it's end. I wonder how many others reach that over things just like this.

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user_086ae8

Visitor

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2 Messages

@OldeFatGuy

totally agree with you!

2 years ago

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Pandafan

Frequent Visitor

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11 Messages

2 years ago

I still cannot log in to my xfinity stream app as of 6 PM PST. It refuses to take my user name.

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XfinityDemitrius

Official Employee

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1.7K Messages

Hey @Pandafan,

Thank you for visiting our Xfinity Community Forums support page. We are showing that all issues regarding the Xfinity Stream application log in issues have been resolved. If you are still experiencing issues, could you please clear the cache/cookies within the device and web browser you are using and attempt to sign in again? If you are receiving an error code or error message, please let me know the exact error so we can look into the matter further. We hope to hear from you soon.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

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user_3f601f

Visitor

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1 Message

2 years ago

This issue is affecting me.

Cannot stream Xfinity Stream on any device.

Xfinity account credentials will not allow streaming of any 3rd party apps on any devices.

Cannot stream using website on PC.

This behavior was first noticed this evening June 30th 2023.

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XfinityJoshuaG

Official Employee

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331 Messages

So sorry to hear this, have you tried clearing your cache and cookies already? If so and it didn't work can you please private message me your full name and address?

2 years ago

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user_88b3

Visitor

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7 Messages

2 years ago

What is the status of this issue? Comcast seems to think the issue is fixed, but multiple users, including myself, are still having problems.

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FrY10cK

Visitor

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6 Messages

2 years ago

I finally, after three days, can log in to xfinity.com/stream and the fix was simple so I'm leaving this comment for anyone still having trouble. I cleared BOTH cookies and cache which fixed the problem. Prior to today, I was clearing only cache because that's what the error message said to do. Chrome on MacOS Monterey.

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user_36d4af

Visitor

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1 Message

2 years ago

Hello Xfinity team! I’ve recently run into this Xfinity stream app issue. Started July 13 or 14. First noticed the app would just hang on the purple loading screen. Never resolved. The next day, after allowing the app to hang on load screen it finally resolved to the ‘sign in’ screen. I click sign in and I land on the sign in screen BUT no QR code, no numeric code and no URL provided to activate on mobile.

Details:

-Samsung Smart TV QLED 8 series.

- Modem Netgear CM 2000

-Router Netgear Orbi RB850

Troubleshooting attempts:

-Quit/Restart app

-Reset TV Internet connection

-Delete app/Reset internet connection/ Reset TV. Reconnect tv internet connection/reinstall Xfinity Stream App.

Nothing works.

-ALL other non-Xfinity Streaming apps work on series 8 TV as expected.

-Xfinity stream app is working without issues on iOS devices and Samsung Series 7 TV in different room all on same Wi-Fi network.

Prior to this we’ve not had an issue with this TV or Xfinity App since 2020, when we purchased the TV.

Any support or guidance would be fantastic!

Thanks all!

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