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Thursday, November 2nd, 2023 1:49 AM

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Xfinity app on Roku

The app opens and then takes me to main screen but then closes and goes back to Roku Home Screen. Deleted and reinstalled twice. Still same issue. 

Question

 • 

Updated 

1 year ago

26.5K

117

sueinphilly

Contributor

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47 Messages

2 years ago

Resolved finally

Do better next time Xfinity 

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0

XfinityJustinC

Official Employee

 • 

1.2K Messages

Hello, @sueinphilly. We appreciate you taking the time to follow up and let us know the Roku issue has been resolved for you. If you need anything else please let me know, thank you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_de0hod

1 Message

2 years ago

Just found this

Xfinity Mobile app to be retired

As we continue to evaluate our product offerings and streamline how customers manage services with Xfinity, we’ve decided to retire the Xfinity Mobile app.

Xfinity Mobile app features and functionalities are now available for the Primary user on the account in the Xfinity app.

Options that allow you to manage your account, view and pay your bill, and check your data usage are now in the Xfinity app, including (but not limited to):

  • View and pay your Xfinity Mobile bill.
  • Check how much data you’ve used.
  • Switch between the Unlimited and By the Gig data options.
  • Manage your device upgrades.
  • 24/7 support, including Xfinity Assistant.
  • Enable features like Global Travel Pass and more.

Download the Xfinity app today.

Some account and device management features are not available in the Xfinity Mobile and Xfinity app and require signing in to xfinity.com/mobile as the Primary user.

FAQs

When will the My Account app be fully retired?

  • All customers were given access to the Xfinity Mobile app features and functionalities in the Xfinity app as of August 10, 2023.
  • The Xfinity Mobile app will be fully retired in the fall of 2023.

Note: These dates are subject to change.

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dansgen1alero

Contributor

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200 Messages

@user_de0hod​ They have been sending this out for a while and pops up every time you open the app. Has nothing to do with streaming they just created a new app and retiring the old one. 

2 years ago

0

CCJessie1

Retired Employee

 • 

5.9K Messages

@user_de0hod 

Thank you for sharing that information. As mentioned by user @dansgen1alero this article is related to the retirement of the Xfinity My Account app that was replaced by the Xfinity App. The Xfinity App is used to manage your account, troubleshoot Internet connections, check Xfinity Home cameras, etc.. This is not related to the Xfinity Stream app in any way. 

2 years ago

0

user_gpqd45

2 Messages

2 years ago

Had same problem last night and today. I went to systems and saw a wrong zip code was listed for me.  I changed it yo my correct zip and it is working properly now. 

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user_ybm78z

1 Message

2 years ago

Mine is finally working in NH

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user_16ux4k

2 Messages

2 years ago

Mine just magically started working again.....now to navigate their "transparent" pricing.   Trying to drop $72 in services, and they're telling me that'll drop my monthly bill $15

1

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user_16ux4k

2 Messages

@user_16ux4k​ OMG.....now I'm getting spammed to my gmail everytime someone makes a comment!!!! T-Mobile, here I come!

2 years ago

0

dzindler5

Visitor

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8 Messages

2 years ago

Back up as of 8:57AM Thursday in Houston.

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user_adriverjr

2 Messages

2 years ago

It may be working now.  I just logged in and I was able to watch TV.

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user_aamy4d

1 Message

2 years ago

Working now in Kodak Tennessee 

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user_oj7y8t

4 Messages

2 years ago

Mine is working now in Indy.

Note: This comment was created from a merged conversation originally titled Roku xfinity app fixed

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user_2238c5

Visitor

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5 Messages

2 years ago

IT'S WORKING NOW!! (as of 9:40am ET)

Note: This comment was created from a merged conversation originally titled Xfinity app on Roku

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user_10rkk0

4 Messages

2 years ago

Xfinity app in ILLINOIS is out too..no luck with custumer support. They told me to restart, or delete app and try again..[Edited: "Language"]..make it work Xfinity 🤷‍♂️ or give us money back

Note: This comment was created from a merged conversation originally titled What in world is going on

(edited)

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CCJessie1

Retired Employee

 • 

5.9K Messages

@user_10rkk0 

Welcome to the Xfinity Forum and thank you for posting your question here. Can you please provide more details as to what you are experiencing? Since this is happening on the app, can you provide more details as to which type of device you are attempting to stream on when you receive this error? Have you been able to verify that you have the latest version of the Xfinity Stream app installed? Any additional details you can provide as to what you are experiencing will help us to better diagnose and resolve your issue. Thanks.

2 years ago

0

user_10rkk0

4 Messages

Problems with Roku app like everyone else having it in past 12 hours or so..Thanks

2 years ago

0

Jgotschall506

Visitor

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2 Messages

2 years ago

I have the Xfinity app on my Roku and in the last 12 hours I cannot use the app.  Because when I enter the app on Roku it immediately closes after I open it.  Have tried to delete the app and reload it and it continues to do the same as previously mentioned.  My Internet connection is great (checked), no problems with other apps on Roku, though it seems I cannot get local programs on some of the other apps either with no error code.  Please help, give suggestions, very frustrated.

Note: This comment was created from a merged conversation originally titled Roku or Xfinity app

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XfinityAirelle

Official Employee

 • 

2.5K Messages

@Jgotschall506 Hi there! We apologize for any inconvenience caused by this issue. Many customers have expereicend the same issue due to a known problem with the app, but it has since been fixed. Please let us know if you are still having issues and we will be happy to help. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_mrl

3 Messages

2 years ago

Just got off the phone with Comcast … this is an issue on their end, and it’s a national issue that they are aware of and working on. Took her about 5 minutes and she reset some things, got me back up and running. They hope to have the entire system resolved soon … or you can call like so did and they’ll reconfigure your system directly. 

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user_mrl

3 Messages

2 years ago

Just got off the phone with Comcast … this is an issue on their end, and it’s a national issue that they are aware of and working on. Took her about 5 minutes and she reset some things, got me back up and running. They hope to have the entire system resolved soon … or you can call like so did and they’ll reconfigure your system directly. 

0

0

user_mrl

3 Messages

2 years ago

Just got off the phone with Comcast … this is an issue on their end, and it’s a national issue that they are aware of and working on. Took her about 5 minutes and she reset some things, got me back up and running. They hope to have the entire system resolved soon … or you can call like so did and they’ll reconfigure your system directly. 

0

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