U

Visitor

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2 Messages

Monday, November 14th, 2022 12:13 AM

TVAPP-00246 only on TNT

Why am I getting this “Playback Issue TVAPP-00246” when trying to watch TNT?

Official Employee

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836 Messages

3 months ago

Hello@user_0908dc! Could you please send our team a direct message with your full name and full address? To send a "Peer to peer" ("Private") message:

  1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
  2. Click the "New message" (pencil and paper) icon
  3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
  4. Type your message in the text area near the bottom of the window
  5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

Visitor

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1 Message

3 months ago

Any fix on this yet? I am getting the same message for TNT only. 

XfinityJoshD

Official Employee

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385 Messages

Thank you for taking the time to reach out to our community, @user_d0649e. I just wanted to check in with you to see if you're still having issues with TNT. If so, is this on the Cable box, Flex, or streaming device? Please send us a Direct Message if so, so that we can get this resolved.

To send a Direct Message you may need to:

Click "Sign In"

Click the "direct message" icon

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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3 Messages

I am getting this code on TNT through the Xfinity Stream app using Apple TV.

XfinityChe

Official Employee

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6.8K Messages

Hello @user_ee9581. Thank you for letting us know you're also receiving TVAPP-00246. I wanted to check in with you to see if this has been resolved, or if you're still getting the error while streaming using Apple TV? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

3 months ago

I’m also getting this message on TNT via both my Apple TVs. It works fine on my iPad and iPhone. Is there a fix?

Visitor

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1 Message

3 months ago

I am having the same issue only using the Apple TV stream app. I have no icon to send the direct message so can you turn on my messaging and help me fix this issue. Thanks

Official Employee

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441 Messages

@user_cd8fb4 Good evening! Thank you for reaching out to our Community Forums Team for assistance with yo Xfinity Stream App. I'm sorry to hear you are running into difficulties with your services, I know how frustrating that can be. I'm happy to assist you in getting in the right direction for a resolution. Can you please share any troubleshooting steps you have already tried? 

 

I have received your DM, and look forward to working with you this evening!  

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New Poster

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11 Messages

3 months ago

As of Nov. 21, 2022.  I have had this issue for over a week now.  I can watch TNT through the stand alone app tho, but not xfinity stream on Apple TV 4K.

Visitor

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2 Messages

3 months ago

I’m having the same issue unfortunately. I have contacted Xfinity customer service and they seemingly had no idea what the problem was or what the solution would be.

Visitor

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1 Message

@user_d4dde0​ I am having the same issue and they kept asking me questions with no clear solution. 

Visitor

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2 Messages

Yeah they have no clue. The only work-around is downloading the TNT app.

Visitor

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1 Message

2 months ago

Glad to see it’s not just me with this issue. Anyone have a solution?

XfinityEricB

Official Employee

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479 Messages

Hello @user_3d3a58, and thank you for reaching out about the issue with streaming TNT. We would be happy to help in any way we can. 

Can you send us a private message with your full name, name of account holder (if different), and service address?

To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

2 months ago

I am having the same error code for over a week for TnT on my Apple TV xfinity stream app.  Please fix this 

XfinityShan

Official Employee

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328 Messages

hello @user_e3ba17  We're happy to help with the TNT issue you're experiencing. Have you been able to duplicate the issue on another device? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Regular Visitor

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5 Messages

2 months ago

Same here. Been going on for weeks. Will we get credit for the loss of service we’ve been paying for?  You can guarantee if it were the other way, we’d be forced to pay. 

Official Employee

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692 Messages

I would love to take a look at what is happening and to get the issue resolved for you as quickly as possible, @bluzfanmr1. Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

Same exact issue here.  I wanted to watch Christmas Vacation while decorating but NOPE.  

Visitor

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3 Messages

I contacted Xfinity support through the chat, they could not help. They escalated the issue, still waiting. I agree about the credits.

Visitor

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2 Messages

2 months ago

I’m the original customer that complained about this issue on Nov 13.  A lot of back and forth testing with tech support… No resolution at this point. The problem is only on TNT while using the AppleTV Xfinity streaming App.  I was able to download Xfinity Streaming App directly to my LG smartTV… and TNT works there, although there is a lot of buffering issues while using TV this way, which is why we typically watch TV using AppleTV Apps.  

New Poster

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11 Messages

2 months ago

Are they even working on this issue?

Official Employee

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317 Messages

Hello, I want to let you know we are still working on this issue regarding the missing channels. We are updating the engineering team letting them know that this issue is still occurring and they continue to work on this issue. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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3 Messages

I spoke to support on Thursday of this week. They told me this would be resolved in 72 hours as of Tuesday of last week. So far, NO CHANGE.

Official Employee

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557 Messages

Hello there! I'd be happy to check on the status of the escalated concern that was submitted with us! Please feel free to join us in direct message so that we can check that out for ya! 

Here the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

2 months ago

Any fix yet? Still not able to stream TNT for weeks. 

Official Employee

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228 Messages

Hello @user_1713b8 I apologize for the inconvenience this has caused you, are you also receiving this error through the Apple TV and or Apple devices?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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5 Messages

2 months ago

I'm getting this error also going on three weeks now on my Apple devices. When will this be fixed?

Visitor

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1 Message

2 months ago

Same issue here. TNT works fine on all my other xfinity stream apps (computer, Samsung projector, iPhone) but will not play on my AppleTV Xfinity app.

This is a massive bummer during the NBA season. The quality of the stream and the speed of the app is significantly worse on the Samsung than the AppleTV. 

please fix this. 

Official Employee

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1K Messages

Hey there, thanks for reaching out here on the Xfinity Forum regarding the ongoing issue with TNT. We definitely want you to be able to watch your favorite channel especially during NBA season. Have you tried any troubleshooting steps to help with the issue?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

2 months ago

Can confirm this is also happening on my Apple TV. TNT on Xfinity stream works great on all my other devices (web browser, iPhone, Samsung TV) but I’m getting this same error on my Apple TV when trying to stream TNT.

This is a bummer, particularly during the NBA season. The app on my Samsung TV is significantly slower and lower quality.

Please fix this.

Official Employee

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284 Messages

@mortscode, please let us know if you are still having issues. We would be happy to help. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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