Hello@user_0908dc! Could you please send our team a direct message with your full name and full address? To send a "Peer to peer" ("Private") message:
In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
Click the "New message" (pencil and paper) icon
In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
Type your message in the text area near the bottom of the window
Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
Thank you for taking the time to reach out to our community, @user_d0649e. I just wanted to check in with you to see if you're still having issues with TNT. If so, is this on the Cable box, Flex, or streaming device? Please send us a Direct Message if so, so that we can get this resolved.
To send a Direct Message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Hello @user_ee9581. Thank you for letting us know you're also receiving TVAPP-00246. I wanted to check in with you to see if this has been resolved, or if you're still getting the error while streaming using Apple TV?
I no longer work for Comcast.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am having the same issue only using the Apple TV stream app. I have no icon to send the direct message so can you turn on my messaging and help me fix this issue. Thanks
@user_cd8fb4 Good evening! Thank you for reaching out to our Community Forums Team for assistance with yo Xfinity Stream App. I'm sorry to hear you are running into difficulties with your services, I know how frustrating that can be. I'm happy to assist you in getting in the right direction for a resolution. Can you please share any troubleshooting steps you have already tried?
I have received your DM, and look forward to working with you this evening!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
As of Nov. 21, 2022. I have had this issue for over a week now. I can watch TNT through the stand alone app tho, but not xfinity stream on Apple TV 4K.
I’m having the same issue unfortunately. I have contacted Xfinity customer service and they seemingly had no idea what the problem was or what the solution would be.
Hello @user_3d3a58, and thank you for reaching out about the issue with streaming TNT. We would be happy to help in any way we can.
Can you send us a private message with your full name, name of account holder (if different), and service address?
To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
hello @user_e3ba17 We're happy to help with the TNT issue you're experiencing. Have you been able to duplicate the issue on another device?
I no longer work for Comcast.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Same here. Been going on for weeks. Will we get credit for the loss of service we’ve been paying for? You can guarantee if it were the other way, we’d be forced to pay.
I would love to take a look at what is happening and to get the issue resolved for you as quickly as possible, @bluzfanmr1. Will you please send our team a direct message with your full name and full address? ~~~~ To send a "Direct Message" message: • Click "Sign In" if necessary • Click the "Direct Message" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it
I no longer work for Comcast.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I’m the original customer that complained about this issue on Nov 13. A lot of back and forth testing with tech support… No resolution at this point. The problem is only on TNT while using the AppleTV Xfinity streaming App. I was able to download Xfinity Streaming App directly to my LG smartTV… and TNT works there, although there is a lot of buffering issues while using TV this way, which is why we typically watch TV using AppleTV Apps.
Hello, I want to let you know we are still working on this issue regarding the missing channels. We are updating the engineering team letting them know that this issue is still occurring and they continue to work on this issue.
Hello there! I'd be happy to check on the status of the escalated concern that was submitted with us! Please feel free to join us in direct message so that we can check that out for ya!
Here the detailed steps to Direct Message us: • Click "Sign In" if necessary • Click the "Direct Message" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
Same issue here. TNT works fine on all my other xfinity stream apps (computer, Samsung projector, iPhone) but will not play on my AppleTV Xfinity app.
This is a massive bummer during the NBA season. The quality of the stream and the speed of the app is significantly worse on the Samsung than the AppleTV.
Hey there, thanks for reaching out here on the Xfinity Forum regarding the ongoing issue with TNT. We definitely want you to be able to watch your favorite channel especially during NBA season. Have you tried any troubleshooting steps to help with the issue?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Can confirm this is also happening on my Apple TV. TNT on Xfinity stream works great on all my other devices (web browser, iPhone, Samsung TV) but I’m getting this same error on my Apple TV when trying to stream TNT.
This is a bummer, particularly during the NBA season. The app on my Samsung TV is significantly slower and lower quality.
@mortscode, please let us know if you are still having issues. We would be happy to help.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityThomasC
Official Employee
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1.8K Messages
2 years ago
Hello@user_0908dc! Could you please send our team a direct message with your full name and full address? To send a "Peer to peer" ("Private") message:
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user_d0649e
Visitor
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2 Messages
2 years ago
Any fix on this yet? I am getting the same message for TNT only.
3
jmota801
Visitor
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4 Messages
2 years ago
I’m also getting this message on TNT via both my Apple TVs. It works fine on my iPad and iPhone. Is there a fix?
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user_cd8fb4
Visitor
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2 Messages
2 years ago
I am having the same issue only using the Apple TV stream app. I have no icon to send the direct message so can you turn on my messaging and help me fix this issue. Thanks
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Bricks44
Contributor
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17 Messages
2 years ago
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user_d4dde0
Visitor
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4 Messages
2 years ago
I’m having the same issue unfortunately. I have contacted Xfinity customer service and they seemingly had no idea what the problem was or what the solution would be.
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user_3d3a58
Visitor
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2 Messages
2 years ago
Glad to see it’s not just me with this issue. Anyone have a solution?
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user_e3ba17
Visitor
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4 Messages
2 years ago
I am having the same error code for over a week for TnT on my Apple TV xfinity stream app. Please fix this
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bluzfanmr1
Regular Visitor
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6 Messages
2 years ago
Same here. Been going on for weeks. Will we get credit for the loss of service we’ve been paying for? You can guarantee if it were the other way, we’d be forced to pay.
3
user_0908dc
Visitor
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4 Messages
2 years ago
I’m the original customer that complained about this issue on Nov 13. A lot of back and forth testing with tech support… No resolution at this point. The problem is only on TNT while using the AppleTV Xfinity streaming App. I was able to download Xfinity Streaming App directly to my LG smartTV… and TNT works there, although there is a lot of buffering issues while using TV this way, which is why we typically watch TV using AppleTV Apps.
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Bricks44
Contributor
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17 Messages
2 years ago
Are they even working on this issue?
3
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user_1713b8
Visitor
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2 Messages
2 years ago
Any fix yet? Still not able to stream TNT for weeks.
1
Rwmorrisonjr
Visitor
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6 Messages
2 years ago
I'm getting this error also going on three weeks now on my Apple devices. When will this be fixed?
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user_176064
Visitor
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2 Messages
2 years ago
Same issue here. TNT works fine on all my other xfinity stream apps (computer, Samsung projector, iPhone) but will not play on my AppleTV Xfinity app.
This is a massive bummer during the NBA season. The quality of the stream and the speed of the app is significantly worse on the Samsung than the AppleTV.
please fix this.
1
mortscode
Visitor
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2 Messages
2 years ago
Can confirm this is also happening on my Apple TV. TNT on Xfinity stream works great on all my other devices (web browser, iPhone, Samsung TV) but I’m getting this same error on my Apple TV when trying to stream TNT.
This is a bummer, particularly during the NBA season. The app on my Samsung TV is significantly slower and lower quality.
Please fix this.
1