TVAPP-00148

Wow now it’s other makes other than Samsung ? LG seems to be working 

@user_ehmjye, I think there may be some confusion, this is not an Xfinity issue, see this thread's marked Official Solution" (page 1). I think you need to take up your concerns with Samsung as it is their fault it stopped working. 

@user_q9gnwe​ the only at for most Samsungs update is to do the Zip drive. However I spoke to Samsung. They said the fact that all other apps work says it’s not tv it’s xfinity app. 

@Skeets2022 No offense but when Comcast puts out these types of messages in this forum (the marked Official Solution on this thread) it is usually coming from their fix teams/Engineers. I would trust that over some Samsung call center representative especially since so many impacted people are saying that the firmware update from Samsung fixed the issue. 

Well, magically Xfinity Stream is now working  on the little Fire TV - Feb 4 11am. Still not working on our Samsung (main TV) and still getting error TVAPP-00148. 

@NewCustomer3​ it works if you have chrome cast, fire stick. But it will not work without those. 

@Skeets2022​ thank you! We tried our fire stick, but unfortunately it’s too old to work with xfinity stream. Will look at getting a chrome cast or trying airplay as others have mentioned. Super Bowl is coming so gotta figure it out. 

@NewCustomer3 as mentioned by @XfinityKatie on the Official Solution for this thread, this is a Samsung ONLY (as they pushed the firmware update that caused this) issue and you should have access to the Xfinity Stream app on other devices. They also include a link in that message to an article with all the supported devices for Xfinity Stream. 

It worked on a 24” fire tv and then didn’t work for a couple of days. I am aware of the supported devices list. Thank you. Not sure why the fire tv Xfinity stream app had an issue for that short period of time. For the Samsung - We tried the USB update process and it said “no  updates found”.  We were happy when the auto update on the tv worked on 2/6. 

Same thing happened to me one day last week. Worked for a couple hours then back to the error message. Went in today and got a wireless box for my Samsung TV. Supposedly the ETA is February 11th for the permanent fix.

Hey @kayelare,

Samsung is working on the updates to get pushed out shortly. In the meantime, if you are experiencing issues with other Samsung televisions, you can attempt to manually update or cast the Xfinity Stream app on your mobile device to the television. 

@user_hlaotf Thank you for sharing your experience with us. As mention by @XfinityDemitrius Samsung is working on the updates to get pushed out shortly. Thank you for your patience!

@user_yotie9​ they are giving these suggestions from xfinity. The problem is the streaming app from the phone glitches, freezes and doesn’t work. And even if updated the streaming app doesn’t work. Mine was already updated and did not update when xfinity said it did. So someone isn’t telling the truth. 

and for the solution to be streaming from phone or to have chrome cast as an additional cost is not acceptable as an answer when I pay $150 for internet only at this point? Not sure how legally xfinity can charge me for a service I am not able to use. If I am not credited on my bill. Or this issue isnt fixed in the next week. I am looking elsewhere for services. It’s been 3 weeks since I have had live tv. 

@Skeets2022 I think there may be some confusion. Comcast/Xfinity does not have a line item on your bill for Xfinity Stream. Xfinity Stream is considered a free feature added as a benefit to your other Comcast/Xfinity services. Per their "What's the Xfinity Stream app?" help article: "Turn any compatible device into a personal TV with Xfinity Stream — included at no additional charge with your Xfinity service." How can you get a credit for something that is a free benefit? That is like trying to get a credit from Uber if you dont get an email of your receipt when you requested it or asking for a credit because your Uber driver didnt offer you gum/water. You cannot get a credit from Xfinity if you are not paying for the thing you are requesting a credit for. They may give you like a courtesy credit, but that is not likely. Also, this is not an Xfinity issue (see this thread's marked Official Solution") so why would you get a credit if the reason it is not working is because the device manufacturer pushed an update that caused it to be broken. I think you need to take up your concerns with Samsung as it is their fault it stopped working. 

@Here4Help​ Actually, we do pay for Xfinity TV (no box) and have to use Xfinity Steam to get the channels/TV package we pay for. When we did the contract for the services, the store employee told us we didn’t need a box and can use the app. This is the reason we are asking for credits.

@NewCustomer3 I can appreciate what you are saying, but that is because of a choice you made to forgo cable boxes. What you actually pay for is the television service provided via a coaxial cable and a cable box. What is included with that paid television subscription is the free feature of Xfinity Stream. As mentioned previously, there is NO billed line item on any Comcast bill for "Xfinity Stream". If YOU choose to watch your television service only via Xfinity Stream that is your prerogative (not Comcast's), but you should be able to see by your monthly bill that what you are being charged for by Comcast is that TV services that can ONLY be picked up via a coaxial cable and cable box. At the end of the day if Comcast is calling Xfinity Stream a free feature included with the services you pay for then they will NOT give you any type of credits when it does not work the way you want it to. So many factors can impact Xfinity Stream and the app since Comcast does not own/manage the devices that you are streaming on.  I would recommend going and getting a Comcast cable box and/or cable card so you can make use of the services you do pay for instead of relying on a free feature to work as you want. This way if something does stop working when watching television that way, Comcast CAN actually provide you the credit that you want. They can only provide credits for billed services and "Xfinity Stream" IS NOT a billable service. 

@user_yotie9 Thank you so much for sharing those steps to update your Samsung TV's firmware! 

@user_khz5vi​ it currently will not work with 2021 tv and newer. But xfinity doesn’t tell you they are having problems with Samsung TVs. 

@Skeets2022​ also an issue with LG TV's

@user_khz5vi​ purchased a Samsung 55" QLED last week and no error.
I have a Samsung 50" (model tu7000) with Tizen and it has the error.

@user_fjxa0u​ If LG is having the same problem, then it sounds like a Comcast issue.

@Skeets2022​ But Xfinity did tell this entire forum that it is a problem with Samsung TVs. Did you review the marked Official Solution on this thread (page 1)? In it @XfinityKatie states that Xfinity is aware of an issue with Samsung TVs due to a recent firmware update pushed by Samsung. 

@tomd4 Good to know. The UN55AU8000FXZA still shows the old Version 2210.0_1602.2 (Multi Language). 

@user_56rxd6​ what USB download? Hiw do you do this , Xfinity not saying anything 

@user_ehmjye​ but they did. Did you review the marked Official Solution on this thread (page 1)? It has the directions on how to download the new firmware there. 

@user_410ph8 I am sorry to hear the update did not work for your TV and I am not sure what you mean by the pictures for any of the channels are not showing up. Have you tried to cast the Xfinity Streaming app using Bluetooth from your phone to the Samsung TV?  This makes your phone or tablet the remote, and you can access all the Stream content.  To set this up go to the app on your phone or tablet and press the TV-looking icon in the left corner, it will find your Samsung TV, as long as you have Bluetooth activated, and you are on the same Wi-Fi as your phone, enter the code, and then watch TV.  Please let us know if you have any questions. 

@user_eydjhi I'm thrilled that the issue has been resolved for you and we truly appreciate the update! Thank you for your patience and for being a valued member of our Xfinity family.

@user_eydjhi​ what do u need to do just update the firmware ? 

@XfinityBillie​  what do we need to do ? 

I just removed the app and updated to what I thought was the new version but it's still not working on my tv.  Please let me know if there is a fix

@user_ehmjye​ Contact Samsung and ask them how to update the model of television you have. 

@user_8e92c5​ They did! It was posted almost a week ago on the marked Official Solution on this thread authored by @XfinityKatie 

@user_8e92c5​ what do we need to do my Samsung still is not working 

@Here4Help​ but that fix almost a week ago didn’t work for some of us. Confirmed by Samsung, they didn’t have a firmware update available through this usb download for our model of tv. But yesterday we were able to do the update through the settings screen. All is good now, but communications could have definitely been better. 

Thank you for reaching out to us @user_16sd8z! Could you please make sure the device not working is still eligible to use the app? The Xfinity Stream app is available on the following Samsung Smart TVs:

• 2023 TVs.
• 2022 TVs.
• 2021 TVs.
• 2020 TVs (no minimum software version) All QLED and UHD Models.
• 2019 TVs (no minimum software version).
• 2018 TVs with minimum software version T-KTM2AKUC 1131.9.
• 2018 TVs with minimum software version T-KTM2LAKUC 1131.9.
• 2018 TVs with minimum software version T-KTSUAKUC.
• 2018 TVs with minimum software version T-KTSNAKUC 1131.9.

The Xfinity Stream app is no longer available on 2017 Samsung TVs. Learn more.

 
Please follow these steps to determine your Samsung TV model and software version:
1. Make sure your Samsung Smart TV is connected to the internet.
2. Press the Smart Hub button on your Smart Control remote to go to the Samsung Home screen.
3. Scroll to and select the Settings icon (gear to the right).
4. Arrow down to Support.
5. Arrow right, then down, then select About this TV.
6. From here, you'll see the Model Code, Serial Number, Software Version, etc.