Streaming App freezes when scrolling through channels.

Thank you for taking the time to reach out and let us know that you were able to get assistance @user_9a28e. We're so happy to hear it's working well again. If anything comes up, please don't hesitate to reach back out and let us know.

Well, I am sorry to have to take this back as the problem has re-occurred on all our devices.  Scrolling will freeze both the Steam and TV Remote Apps.

Hey @user_9a728e, thank you for letting us know it is still going on. We apologize you're still experiencing the freezing issue and I'd love to help get it fixed. So I can take a deeper look into it, can you send us a direct message?

To send a direct message:

Click "Sign In" if necessary

• Click the "Direct messaging" icon near the top right of the page

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

@XfinityNicolas​ I spent a lot of time with Advance Repair recently with a Tech at my house too (May 17).  Our modem was replaced, all connections tested.  WiFi is working fine.  The Stream App was uninstalled and reinstalled our profile (at Infinity) was reset.  Nothing has changed.  The Stream App and Remote TV App both freeze when scrolling through channels.  The Tech tested on my devices too and they froze.  Sure seems like a software bug as it is happening across 4 mobile devices....all Android.

@user_9a728e​ I agree with your conclusion. it seems rather obvious xfinity did something which introduced a bug.

@user_0484f0​ I feel your pain. I wish more people would complain so that this would get fixed.   Not only do the Remote Control and Stream apps lock up when scrolling but the streaming app itself is awful...constantly stops and buffers, interrupting your programs. Comcast has tried to blame this on my network but ALL my other streaming apps work fine.  I feel so ripped off having to pay for this part of my service while they just shrug it off.    One thing I have learned is that if you use Browse or Search and put in your channel number you can get past the stuck spot, at least for that show you want to watch. 

This is certainly not the experience that we want you to have with your streaming services @user_9a728e. My peers and I would like to look further into this so that you can fully enjoy your streamed shows and being able to properly use your remote control. Let's take a closer look into this together, please use the chat icon in the upper right to enter Direct Messaging. From there, go ahead and compose a new message to "Xfinity Support" and send us a message with your name and address. 

To send a direct message [private message]:

• Click "Sign In" if necessary
• Click the "Direct Message" icon

or https://forums.xfinity.com/direct-messaging

• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
• - An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter to send it

@aelashaway Thank you for reaching out to the Digital Care Team. I hate to hear this has been your experience and would love to investigate this for you! Please send us a PM with your first and last name, as well as house numbers to your service address. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.