Visitor
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20 Messages
Streaming App freezes when scrolling through channels.
When scrolling through channels on my Samsung and Amazon devices ( 2 phones and 2 tablets) the app freezes when attempting to scroll through the channels. Then generates an error "Streaming isn't responding, Close App, Wait, Send Feedback" If I click Send Feedback I get "Market Feedback Agent keeps stopping" This has started happening within the last few weeks. Have cleared caches, data and done several reinstalls and reboots. Nothing fixes this. It looks to be v 6.15.0.020. So far support doesn't seem to have a clue. Anybody else with this issue.
user_9a728e
Visitor
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20 Messages
2 years ago
After being transferred around quite a bit, I finally got to someone in "Advanced Repair". They deprovisioned all our devices and we closed out our Stream apps on all our devices and restarted and things seem to be ok now.
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user_4c89bd
Visitor
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1 Message
2 years ago
I am having the same problem. It just started recently and is happening on all of my Amazon Firesticks.
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user_0484f0
Visitor
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1 Message
1 year ago
I feel your pain.
I started having this problem two days ago. It's maddening. Can't get past Channel 39 before it locks up. Also won't display my favorites when I try to view channels that way to avoid scrolling. I *would* just watch my TV but after years without issues, my box suddenly went out last week. I've been working with Comcast tech reps to get it restarted, but it kept going out. After getting a new box (per tech's instructions) and replacing the power supply and cabling from the wall to the box and the box to the TV... still gives me RDK-10000. After all that effort, a big nothing burger. As an aside, all other devices and boxes in the home work. There's a tech coming out tomorrow, so now I get to work on pulling everything out away from the wall.
I get that problems happen, but for the monthly price we pay I expect more from Comcast. I'm frustrated with being told to tighten my cable connections, or the assumption that it's always on my end. My setup couldn't be simpler, but the Comcast network has a lot of moving parts. If the equipment or network isn't reliable, at least develop AND MAINTAIN a stable app.
Sorry. Didn't mean to go off there. Just very frustrated with Comcast this week.
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aelashaway
New Poster
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2 Messages
1 year ago
We are having the same problems with scrolling and freezing on the Beta app on the Firestick. Tried everything multiple times.
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