Contributor
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196 Messages
Stream App volume fluctuations (low to really loud)
For the past maybe month or so there has been some very annoying and concerning volume fluctuations watching the stream app through Roku. (multiple tvs, multiple channels). It corrects itself when I hop out and go back in however late at night when I am sleeping and the volume skyrockets it wakes me up and in some instances starts to crackle my speakers being so loud. Other times it reduces to so low that it can't be heard.
I have rebooted devices, reinstalled the app, checked app and Roku for updates. All that seems to be on the up and up. This is not at commercial breaks as used to be with comcast in general, but during shows, and even the music channels. This is very annoying and now looking at sound bars with the capability to balance those fluctuations (ie DRC) if it is even possible. Any help is most appreciated.
dansgen1alero
Contributor
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196 Messages
2 years ago
Looks like they are confusing the audio sync issue and fluctuation issue as one. I can't get confirmation what Roku is taking responsibility for. I think they took blame for the out of sync. But not the fluctuation of sound. My speakers can't take much more of this abuse. Another forum thread mentioned that 7.10 is the most recent however I only have 6.13 and can only find 7.10 referring to apple Xfinity stream app. I'm still waiting on clarification.
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dansgen1alero
Contributor
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196 Messages
2 years ago
Roku has just confirmed this is not a roku issue but they try the best they can to fix. This now falls back to Xfinity. Support says this is linked to the audio visual sync however A) that was a more recent issue that happened last month and B) was fixed by Roku 3 weeks ago. Xfinity is trying to confuse customers into thinking the 2 are the same. Continue to post complain with the fcc email support and ask for credits. This is beyond absurd now. It is coming up on a full year of this issue.
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user_d39788
Visitor
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5 Messages
2 years ago
On with Xfinity customer service AGAIN. The automated system as usual does everything it can to block access to a live agent, and instead says to unplug/plug-in the device and try again. After about a half hour wait I finally got a live person. After explaining the long-standing issue (volume fluctuations), they could only offer to "run a diagnostic on the system". The customer service rep was (as usual) reluctant to escalate to advanced tech support or to a supervisor. Then the customer service rep said they cannot help me and had to disconnect from the call, but said "rest assured it is being escalated". After the customer service agent disconnected, I then got texts providing "additional information you requested", one linking me to Xfinity Rewards information and the other linking me to Affordable Connectivity Program (ACP), neither of which had anything to do with the subject at hand. Unbelievable! Xfinity is in denial or just doesn't care about their customers.
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dansgen1alero
Contributor
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196 Messages
2 years ago
Latest from Xfinity: We have sent this up as far as our team is constructed to do, and the issue has been determined it is not something on our end. We would ask that you contact Roku as our team has exhausted all resources and determined there is no additional assistance we can provide you directly based on what you are experiencing, the issue is solely on Roku's end.
Absurd!!!!
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user_e83cda
1 Message
1 year ago
I’ve had this issue also for almost 1 year. It is getting annoying. I use Roku and this only happens when using the Xfinity streaming app. Told my wife’s yesterday to look at a different service provide since Xfinity is not willing to help get it resolved
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jimg1960
Regular Visitor
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13 Messages
1 year ago
This has been going on for months on all Roku devices. It is not a sound bar or any other issue except for the need to fix the Xfinity app.
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user_78f810
3 Messages
1 year ago
Make sure your tv sound is set to PCM and not digital. I changed mine to PCM and now Power Book IV sound is fixed with no more muffled voices.
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user_a1bdb8
2 Messages
1 year ago
I have the same issue. If I back out the the channel to to again, the issue stops for a bit.
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user_f12941
Visitor
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3 Messages
1 year ago
What I have found is that ROKU is blaming Xfinity and Xfinity is Blaming ROKU and neither is of any help with this issue.
If you have a smart TV and can download the Xfinity app on the TV, everything works as it should. I have tried it on a Samsung and LG TVs and all is good. Our 15 year old Visio TV in the bedroom is not a smart TV and we have to use the ROKU box. The volume issue had cleared up for a few months over the summer but is back with the volume fluctuations again.
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user_eba0bb
1 Message
1 year ago
still happening.... :/
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jimg1960
Regular Visitor
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13 Messages
1 year ago
There was a Roku update on 9/27, I have no idea if it was meant to fix a Plex issue that the last update broke, but the Xfinity app worked great last night and today.
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dansgen1alero
Contributor
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196 Messages
1 year ago
So after being lied to for what seems to be a month or 2, the most recent app version is indeed 6.14 and not 7.10.0.2579.
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jimg1960
Regular Visitor
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13 Messages
1 year ago
Well it was good week but the problem is back! On a channel for a few minutes, volume gets loud, change the channel and then back, volume gets soft.
so the question…with what we pay for cable, and given we have to invest in other equipment (besides Roku) to stream, are there any rebates, refunds, etc, since Roku and Xfinity cannot play nice with each other?
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user_d39788
Visitor
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5 Messages
1 year ago
Each company blames the other. The volume fluctuation issue has been going on for a year with no resolution. Replace Roku, or Xfinity or wait for a resolution that may or may not every happen.
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user_c2c71e
Visitor
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4 Messages
1 year ago
Comcast ever come up with a fix? Same problem as everyone else.
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