sparky1957's profile

Regular Visitor

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11 Messages

Sun, Dec 22, 2019 4:00 AM

Recorded Content Skips Ahead

Watching recorded Boston Bruins games on NESN on the app recently had been an issue. As the video is playing it will jump ahead 4-6 seconds at a time every so often. This started in the past 2 weeks. Watching the same content on TV is fine.
Update: Just checked watching the same content on my Amazon Fire HD 8 tablet and the exact same issue exists as is on my Android device.

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Rustyben

Expert

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24K Messages

2 y ago


@sparky1957 wrote:
Watching recorded Boston Bruins games on NESN on the app recently had been an issue. As the video is playing it will jump ahead 4-6 seconds at a time every so often. This started in the past 2 weeks. Watching the same content on TV is fine.
Update: Just checked watching the same content on my Amazon Fire HD 8 tablet and the exact same issue exists as is on my Android device.

that may have been just a temporary problem with the cloud DVr. if it persists across channels for days reply back so a Comcast employee can review the problem.

Regular Visitor

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11 Messages

2 y ago

Just attempted to watch a segment I recorded earlier today of the Today show on NBC and it was fine. Started to watch a Bruins game from last night on NESN and the skipping ahead issue is still there.

Regular Visitor

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11 Messages

2 y ago

I recorded the most recent episode of Ray Donovan on Showtime from 12/22 and just tried to watch it on my Android device and it also skips ahead a few seconds constantly. This is ridiculous.
Rustyben

Expert

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24K Messages

2 y ago

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.

rjom

Contributor

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56 Messages

2 y ago

I have been having the same problem watching a recording of News Center 5 in the morning. All other recordings are working fine. Channel 805 has a problem.  Also, I am watching it about 20 minutes behind the live broadcast, and it seem the live broadcast is where this is skipping to, back and forth. 

rjom

Contributor

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56 Messages

1 y ago

Update, I have tried streamining on different devices and they all skip ahead and back. Becomes unwatchable.

 

Regular Visitor

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11 Messages

1 y ago

Another update: Recorded a movie yesterday on HBO and just tried to watch it on my Android device and it also skips ahead a few seconds after watching a scene for about a few seconds constantly.

Regular Visitor

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11 Messages

1 y ago

And another update: the same recorded HBO movie skips ahead and buffers on my Windows 10 laptop. Please fix this!
rjom

Contributor

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56 Messages

1 y ago

From where I am wathching and the time of day, that is not possible. It worked fine up until about a week ago. I think I would rather have them fix what ails it. They should be able to fix it. It happened a while ago and the addressed the problem. Not sure why it is taking so long.


@Rustyben wrote:

@sparky1957 wrote:
And another update: the same recorded HBO movie skips ahead and buffers on my Windows 10 laptop. Please fix this!

both are viewing the cloud DVR version of the recording. use on-demand or home DVR to watch the recording/on-demand.


 

Rustyben

Expert

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24K Messages

1 y ago


@rjom wrote:

From where I am wathching and the time of day, that is not possible. It worked fine up until about a week ago. I think I would rather have them fix what ails it. They should be able to fix it. It happened a while ago and the addressed the problem. Not sure why it is taking so long.


@Rustyben wrote:

@sparky1957 wrote:
And another update: the same recorded HBO movie skips ahead and buffers on my Windows 10 laptop. Please fix this!

both are viewing the cloud DVR version of the recording. use on-demand or home DVR to watch the recording/on-demand.



wait for an official employee to respond to your post. the cloud DVR is what is failing to record correctly. 

Rustyben

Expert

 • 

24K Messages

1 y ago


@sparky1957 wrote:
And another update: the same recorded HBO movie skips ahead and buffers on my Windows 10 laptop. Please fix this!

both are viewing the cloud DVR version of the recording. use on-demand or home DVR to watch the recording/on-demand.

Regular Visitor

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11 Messages

1 y ago

No one from Comcast has contacted me yet but the last 2 most recent Boston Bruins recorded games have playbacked without any skip ahead. Maybe it's fixed.?
rjom

Contributor

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56 Messages

1 y ago


@sparky1957 wrote:
No one from Comcast has contacted me yet but the last 2 most recent Boston Bruins recorded games have playbacked without any skip ahead. Maybe it's fixed.?

I have also watched two days of News Center 5 (805) without skips. Let's hope so.

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