Visitor
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1 Message
Playback issues with dvr streaming recorded bravo shows
Shows freeze half way through on my iPad
when will you fix
none of the solutions posted wok
Visitor
•
1 Message
Shows freeze half way through on my iPad
when will you fix
none of the solutions posted wok
XfinityAmira
Official Employee
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3.7K Messages
3 years ago
Hello, and thanks for reaching out on our Forums page in regard to the streaming issues you're experiencing with Bravo shows through the app. I know the importance and convenience of being able to watch your recorded content through the app and on the go, so we definitely want to help!
To confirm, are you having this issue when watching recorded Bravo shows on your cable box? Have you attempted to see if you experience this issue on any other mobile devices?
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user_23b877
Visitor
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5 Messages
3 years ago
I am having the same issue with streaming on mobile devices, not on TV in home. Streaming will freeze, but you can still hear the audio as it continues to play.
3
0
TBoos
New Poster
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2 Messages
3 years ago
I have been having this same problem for at least 4 months. You record a Bravo show on your DVR. You got to watch it on your iPad thru the Xfinity stream app and you can get through the first segment. Then the picture freezes, but the audio continues. Every single bravo recording does this. I am ready to cancel all my Comcast accounts, because I am so disappointed with how this problem is not getting resolved. Comcast is charging us for a service that does not work. I have visited another forum on here & read from a Comcast rep that they were made aware of the problem. In the meantime it was suggested that users log onto Comcast through the internet and watch bravo recordings there instead of the app. Same problem. Please stop suggesting this resolution to users as it does not work.
Comcast, this is not just my problem. There are more forums with complaints with this exact issue. I have also verbally spoken with other people I live by that have the same issue. You have many disappointed and frustrated users.
1
user_630d0c
Visitor
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4 Messages
3 years ago
Seriously, this is so frustrating. I pay far too much to have this issue. What is the problem? And why has it not been resolved by Xfinity yet? Clearly there is an issue here!!!!
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Clssykim
Visitor
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1 Message
2 years ago
I see I am not the only Comcast/Xfinity customer dealing with this issue. For months now I have been having issues with my dvr recordings on the bravo network. Whenever I am watching a recording of a show on bravo and I try to fast forward through the commercials an error message pops up saying there is an issue with playback and offers me the option to watch on demand. I then have to start the show all over and watch scenes I’ve already watched because I can’t fast forward with on demand. This is very frustrating and a huge inconvenience, especially paying the amount I pay for your service. This seems to be an issue that has been going on for quite sometime now, something should have been done by now to resolve this.
1
user_af1157
Visitor
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1 Message
2 years ago
I am following up on the ongoing issue I’ve seen many others also have [per the forums] which is that the Xfinity app pauses and stops playback of Bravo tv shows at approx the 40 minute mark. It appears this has been an issue for over 4 months now (per my experience but also based on dates of others’ comments in the Xfinity forums). What is the status of Xfinity getting this fixed?
1