Lip Syncing problem on Firestick app

I saw a similar post, and was told that there had been a solution. I did not see a solution, just some questions.

Anyhow, I am using the Stream app on the Firestick. I recorded an AMC program and the audio and visual are totally out of sync. This has never happened before when I've recorded this same program. I have multiple Firesticks and they are acting the same way. All of my other recordings are fine. This happened a month or so ago with a CBS recording. I had never had a problem until then. This same program does not have a problem when I view it using the website or an Ipad. It is only with the Firestick app. I have reset the Firestick, cleared the cache and reinstalled the app. Nothing has fixed the problem.

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Responses

MNtundraRET

Gold Problem Solver

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5.9K Messages

4 years ago

Most newer televisions have a lip syncing option. It is most likely under the "Audio" menu.

Use the tv remote to handle this.

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suesheba

Contributor

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24 Messages

4 years ago

This only happens randomly on a few shows. There isn't any problem with lip syncing on 99% of the recorded programs.

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CCAnna

Problem Solver

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874 Messages

Hi @suesheba , thank you for being an active part of our community. I hope your day has been fantastic so far! Since this is only happening on a few specific shows/channels let me investigate a little further. I appreciate the time you have spent making sure it is not an issue that could be fixed easily with a few basic troubleshooting steps. What is the show? Is it a specific episode? I am sure working together we will get to the bottom of this.

I no longer work for Comcast.

4 years ago

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suesheba

Contributor

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24 Messages

It was on two shows. I haven't had it happen again on the same show. I'll repost if it happens again.

4 years ago

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CCValerie

Official Employee

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974 Messages

Thank you for that update! I happy to hear it has not happened again. Please keep us posted on any other incidences that may occur or any changes. We're available on our Xfinity Forums 24/7.

I no longer work for Comcast.

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4 years ago

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ejander11

Visitor

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2 Messages

4 years ago

I have noticed the same thing on multiple Firesticks and multiple DVRs. (Xfinity just had me update my DVR to a new model and the problem still persists). I am currently seeing this on Magnum PI recorded 7/24 and Miracle Workers recorded 8/03 as well as numerous recordings in the past. If it makes any difference it does seem to be more common on unusual channels like TBS or AMC. I don't think I could watch any of the Walking Dead I recorded via my firestick because of this issue and had to watch them on the TV directly connected to the DVR.

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suesheba

Contributor

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24 Messages

4 years ago

Now it seems to have gone from an occasional problem to a consistent problem. EVERY program I have being streamed using the Stream app on the Firestick has a lip sync problem. No other apps have this problem. I don't think you can call it a Firestick issue. It's an issue with the Stream app on the Firestick. Unwatchable and unusable.

1

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XfinityBillie

Official Employee

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3.5K Messages

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I can definitely understand how irritating it is if the audio isn't lining up with the video. Nothing like watching something that looks like a badly dubbed video. :( I would love to look into this further and go through some troubleshooting steps with you to help resolve this concern. Please send us a direct message to "Xfinity Support".

To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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4 years ago

0

suesheba

Contributor

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24 Messages

4 years ago

Have the fixed this? My programs appear to be better.

1

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XfinityAldrik

Official Employee

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2.2K Messages

I am happy to hear this issue is no longer occurring! Every now and then I find myself running into the same issue if I leave the application or device using the Stream app running for too long and typically get the issue resolved with a quick power cycling by unplugging the device completely from the power for a minimum of a full minute to restart the device manually.

Have you experienced this issue in the past or was this the first time this issue has happened?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 years ago

0

Xfinity Stream App

suesheba

Lip Syncing problem on Firestick app

MNtundraRET

suesheba

CCAnna

suesheba

CCValerie

ejander11

suesheba

XfinityBillie

suesheba

XfinityAldrik

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