suesheba's profile

Contributor

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22 Messages

Wed, Jul 28, 2021 10:32 PM

Lip Syncing problem on Firestick app

I saw a similar post, and was told that there had been a solution.  I did not see a solution, just some questions.

Anyhow, I am using the Stream app on the Firestick.   I recorded an AMC program and the audio and visual are totally out of sync.  This has never happened before when I've recorded this same program.  I have multiple Firesticks and they are acting the same way.  All of my other recordings are fine.  This happened a month or so ago with a CBS recording.  I had never had a problem until then.  This same program does not have a problem when I view it using the website or an Ipad.  It is only with the Firestick app.  I have reset the Firestick, cleared the cache and reinstalled the app.  Nothing has fixed the problem.  

Responses

MNtundraRET

Expert

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4.6K Messages

2 m ago

Most newer televisions have a lip syncing option. It is most likely under the "Audio" menu.

Use the tv remote to handle this.

suesheba

Contributor

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22 Messages

2 m ago

This only happens randomly on a few shows.  There isn't any problem with lip syncing on 99% of the recorded programs. 

Official Employee

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220 Messages

Hi @suesheba , thank you for being an active part of our community. I hope your day has been fantastic so far! Since this is only happening on a few specific shows/channels let me investigate a little further. I appreciate the time you have spent making sure it is not an issue that could be fixed easily with a few basic troubleshooting steps. What is the show? Is it a specific episode? I am sure working together we will get to the bottom of this. 

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suesheba

Contributor

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22 Messages

It was on two shows. I haven't had it happen again on the same show.  I'll repost if it happens again.

Official Employee

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186 Messages

Thank you for that update! I happy to hear it has not happened again. Please keep us posted on any other incidences that may occur or any changes. We're available on our Xfinity Forums 24/7.

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Visitor

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2 Messages

2 m ago

I have noticed the same thing on multiple Firesticks and multiple DVRs. (Xfinity just had me update my DVR to a new model and the problem still persists).  I am currently seeing this on Magnum PI recorded 7/24 and Miracle Workers recorded 8/03 as well as numerous recordings in the past.  If it makes any difference it does seem to be more common on unusual channels like TBS or AMC.  I don't think I could watch any of the Walking Dead I recorded via my firestick because of this issue and had to watch them on the TV directly connected to the DVR.  

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Visitor

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1 Message

I have the same issue.  I have an Insignia tv with built-in firestick.  When watching a pre-recorded show on ABC General Hospital it is out of sync and I can't watch it at all.  Is there a fix to this?  I can watch on my laptop and everything is fine.

suesheba

Contributor

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22 Messages

16 d ago

Now it seems to have gone from an occasional problem to a consistent problem.  EVERY program I have being streamed using the Stream app on the Firestick has a lip sync problem.  No other apps have this problem.  I don't think you can call it a Firestick issue.  It's an issue with the Stream app on the Firestick.  Unwatchable and unusable.

Official Employee

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452 Messages

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I can definitely understand how irritating it is if the audio isn't lining up with the video. Nothing like watching something that looks like a badly dubbed video. :( I would love to look into this further and go through some troubleshooting steps with you to help resolve this concern. Please send us a direct message to "Xfinity Support".

 

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suesheba

Contributor

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22 Messages

13 d ago

Have the fixed this?  My programs appear to be better. 

Official Employee

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192 Messages

I am happy to hear this issue is no longer occurring! Every now and then I find myself running into the same issue if I leave the application or device using the Stream app running for too long and typically get the issue resolved with a quick power cycling by unplugging the device completely from the power for a minimum of a full minute to restart the device manually. 

 

Have you experienced this issue in the past or was this the first time this issue has happened?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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