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user_1b8dba
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6 Messages

Saturday, July 15th, 2023 1:19 AM

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How to get DVR recordings to revert to full screen

When we first started using Xfinity Stream, our DVR recordings played back in full screen.  Then, at some point, I hit some unhappy combination of buttons, and now the playback is only about 70% of the TV's screen.  (This happens on all of our devices, both FireTV and FireStick, now.)  

How can I get the playback to revert to full screen?  Live TV is still full-screen, but DVR playback won't go back to full screen.  Can anyone help?

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8 months ago

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XfinityJanelle

Official Employee

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1.3K Messages

1 year ago

Hi @user_1b8dba Thank you for reaching out on the Xfinity Community Forums. I am happy to help with your stream app. Are you still seeing an issue with the playback on the stream app with recordings? 

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user_1b8dba

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6 Messages

@XfinityJanelle​ I typed up a lengthy response, but it didn't post.

Short version: still the same.  Full-screen live TV, reduced-size Recordings playback.  Please advise.

1 year ago

0

XfinityPeterH

Official Employee

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1.5K Messages

Sad to hear your lengthy respones didn't post, but appreciate the cliff notes. Here is a great Xfinity link you can use to help with your aspect ratio: https://www.xfinity.com/support/articles/tv-aspect-troubleshooting

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

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user_a2b6e1

Visitor

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13 Messages

1 year ago

I have the same issue and do not see an answer to address this issue.  Please advise

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user_1b8dba

Visitor

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6 Messages

1 year ago

I'm the original poster (in case my user name changes).

The original post still holds: both my televisions will play live TV full-screen, but when we play a recorded television program, we get the postage-stamp effect.  It's not a difference between channels; the same program will be full-screen when we're home when it airs live, but the same program, the next day, will be 70% of normal size when we watch it via DVR.

If you can elevate this to someone in the software department and ask them how to reset full-screen settings across the app, that would be most excellent.

3

XfinityJosephA

Official Employee

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1.4K Messages

@user_1b8dba when you have a moment use the direct messaging icon at the top of your page. Send your name and service address to "Xfinity Support" so we can take a closer look at the recording issue. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 year ago

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martinwerr

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2 Messages

I have the identical problem. With two windows open, the live version is full screen while the recorded version is shrunken to about 70% with black bars left, right, top, bottom.

11 months ago

0

XfinityDilary

Official Employee

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1.8K Messages

I'm sorry to hear you are experiencing a similar issue, @martinwerr. Is this happening on both the Xfinity Stream App recording and TV box DVR recordings? Or just the Xfinity Stream App? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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11 months ago

0

Jschu74

Visitor

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1 Message

10 months ago

Ridiculous. Same problem, and not one answer from Xfinity? How is this not being addressed?

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user_1b8dba

Visitor

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6 Messages

Couldn't say, but still no answer.

10 months ago

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user_fyvvgt

1 Message

10 months ago

Make sure you are recording the HD version of the show/channel - on mine there is a SD version - usually the first set of channels - like CBS is channel 2 - but the HD version is channel is 189 

If I put on the SD version the TV or Xfinity itself shows me the HD version - but If I record the SD version it won’t default to the HD version - The DVR feature doesn’t know that you want the SD version - but if you record the HD version it will show you the HD version on the DVR version - 

You can filter out the channels so it only shows you the HD ones - it’s a button next to the search button in the top left of the screen for me. 

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user_1b8dba

Visitor

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6 Messages

Here's why I think this isn't the issue: the same shows, when I watch them on the same channels live, are full screen.  It's only when I play back the recordings that the screen shrinks.

Also, before I pressed the arrow buttons on the Fire TV in the accursed and unknown sequence, the shows played back full screen.  That's the curse I'm trying to reverse.

10 months ago

0

user_bb0e55

Visitor

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2 Messages

10 months ago

I have the same problem. Did anyone figure it out yet or get any help from xfinity? 

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user_1b8dba

Visitor

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6 Messages

Not yet.  I fired up the customer service chat a few times as suggested above but got no answer.

10 months ago

0

XfinityDemitrius

Official Employee

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1.3K Messages

Hey @user_bb0e55,

 

Thank you for visiting our Xfinity Community Forums support page. Would you be able to confirm that you are viewing HD records and not SD recordings? If you accidentally record a standard definition channel, it can result in black bars on the top and sides of the video feed. Do you also experience the same issue when watching OnDemand content as well? Are you using a physical set-top box or the Xfinity Stream App and on what device?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

user_bb0e55

Visitor

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2 Messages

9 months ago

Same problem. Very frustrating. 

2

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XfinityDemitrius

Official Employee

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1.3K Messages

Hey @user_bb0e55,

 

Thank you for visiting our official Xfinity Community Forums support page and sharing your experience. Are you currently receiving black backs on the top/bottom and left/right side of the video feed? This is usually caused by recording a standard definition channel. 

 

Some other options are that the source has been zoomed in or zoomed out. Do you happen to have access to the original TV remote that you can check the zoom settings to see if that helps resolve the issue? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

user_wd3qhq

1 Message

Has anyone figured the fix out.  I am recording live tv on Main channels. It shrinks and letter boxes.  

8 months ago

0

AustinSc

2 Messages

8 months ago

This is so annoying. Same issue on brand new Samsung The frame tv. Occurs on all my tvs. 

1

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XfinityAldrik

Official Employee

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1.7K Messages

Thank you for reaching out to us @AustinSc! Have you had a chance to try troubleshooting this issue following the steps in the link above?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

0

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