Skip to main content

  • Home

  • Getting Started

    • Offers

U
user_7xf5d1
1st Topic
1st Like
1st Reply

3 Messages

Friday, January 19th, 2024 12:33 AM

Closed

Error: TVAPP-00148

Received a message that an update installed on my Samsung and now the streaming app errors with message “TVAPP-00148”.  Deleted and reinstalled the app 3 times with no success.  

Question

 • 

Updated 

10 months ago

222

13

This conversation has been merged. Please refer the main conversation:

TVAPP-00148

Was this helpful?

Official Solution

XfinityKatie

Official Employee

 • 

744 Messages

10 months ago

Hello @user_7xf5d1 and all on this thread, we definitley want to ensure that you are able to properly enjoy the Xfinity stream app and the content available to you! We have identified an issue where customers using Samsung equipment are getting the TVAPP-00148 error. Our engineering team is currently working to investigate what is causing this issue so that we can then provide the fix you need! We don't currently have an ETA or workaround available at this time, but I will continue to monitor this issue and provide any updates I have in this thread once available. 

If you have any other eligible devices in the home that are not Samsung, I would recommend giving those a try to see if you can watch content from there in the meantime. Thank you so much for your paitence while we work through this for you!

5

0

user_155ef6

Visitor

 • 

4 Messages

yes it does work on other devices, however its frustrating when I choose to pay for premium services monthly to get the best and yet this has been out for several days now :-(

10 months ago

0

user_a6o6ox

24 Messages

Only certain models of Samsung. The one that does not work for me is model QN60060AAFXZA. I have another Samsung in the same house and it works ok so far. 

10 months ago

0

user_8snti6

3 Messages

@XfinityKatie​ 

as with hundreds (thousands?) of others I cannot connect with the Xfinity Streaming app on my Samsung TV - not since Jan 14 (good old TVAPP-00148). Have tried EVERY possible solution that you offered, to NO avail. I am now using the several “work-arounds” that Community Forum users have found, but WHY am I having to do that???

I am DONE with Comcast, and am urging everyone I know to get OUT. But before I leave, Wouldf you[Edited: "Inflammatory"]  my account with the cost to me of all the missed days - from Jan 14 on — until this problem is fixed??

I am [Edited: "Personal Information"]

Samsung Smart TV, purchased 2021

Please respond to my post. That’s the least you can do!

(edited)

10 months ago

0

XfinityAngie

Official Employee

 • 

1.4K Messages

 

user_8snti6, Thank you for reaching out to Xfinity Support. We are not able to offer a credit at this time. Once there has been a solution to this issue, then we can reevaluate things and see if a credit can be issued. I know this has been very frustrating for you. We are doing everything we can to get this fixed as quickly as possible. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

user_4lz218

4 Messages

10 months ago

Same thing happened to us today.  Our Roku is working on other tvs- it's just our Samsung Frame tv that won't play live tv.  I can watch recorded programs.  I have unplugged the tv, and reinstalled the Xfinity app several times.  Nothing is working.  Any ideas???

3

XfinityGabby

Official Employee

 • 

1.5K Messages

Hello, @user_7xf5d1. We appreciate you taking the time to reach our team on our Forums page. Have you checked the software on your TV and app is up-to-date?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

user_a6o6ox

24 Messages

Only certain models of Samsung. The one that does not work for me is model QN60060AAFXZA. I have another Samsung in the same house and it works ok so far. 

10 months ago

0

user_a6o6ox

24 Messages

Actually the other TV I have is Toshiba and it works fine. 

10 months ago

0

user_481kk4

Contributor

 • 

52 Messages

10 months ago

Someone posted in another thread that you can add the Xfinity Stream app to your Roku. I did that yesterday and can watch live TV on my Samsung. 

1

0

user_4lz218

4 Messages

Roku isn't possible on this tv as it is a Frame tv, so it sits like a picture on the wall.

10 months ago

user_4ltv2q

2 Messages

10 months ago

Same thing happened to us. Xfinity has not helped 

3

0

CCJodie

Problem Solver

 • 

1.3K Messages

@user_4ltv2q Hello, I understand the frustration. This is a known issue. We're working as fast as possible to fix up the error. Appreciate your patience. 

I no longer work for Comcast.

10 months ago

0

user_a6o6ox

24 Messages

Only certain models of Samsung. The one that does not work for me is model QN60060AAFXZA. I have another Samsung in the same house and it works ok so far. 

10 months ago

0

user_a6o6ox

24 Messages

Actually the other TV I have is Toshiba and it works fine. 

10 months ago

0

user_3tzvia

4 Messages

10 months ago

This happened to me too today. Very frustrating. 

1

0

user_s7yl4w

8 Messages

Very frustrating. Same thing happened to Austin we cannot watch live football. Very upset

10 months ago

0

user_7ajnt7

3 Messages

10 months ago

I got the same error three days ago when my main tv quit working.  It was working that morning but quit later in the afternoon.  Used the Xfinity chat to contact customer support.  After three hours they said it's a glitch in a recent software patch.  The tv not working is a Samsung model UN75TU690TFXZA.  Three says later still no resolution and I've not seen any credit to my account...

2

0

user_a6o6ox

24 Messages

Only certain models of Samsung. The one that does not work for me is model QN60060AAFXZA. I have another Samsung in the same house and it works ok so far. It started this Saturday Jan 20th when I went from watching Netflix to the Xfinity app. Never worked again.

(edited)

10 months ago

0

user_a6o6ox

24 Messages

Actually the other TV I have is Toshiba and it works fine. 

10 months ago

0

sherri_m

Contributor

 • 

35 Messages

10 months ago

This thread is marked "Official Solution," but I don't see a solution. Am I missing something regarding a solution for the error message TVAPP-00148 being received from newer Samsung Smart TV's? I'm still unable to watch live TV using xfinity stream app from my Samsung TV.

1

loonponder

Visitor

 • 

10 Messages

I bookmarked the page, hoping that there will be a solution soon - but yes, I noticed the same thing.

10 months ago

0

user_155ef6

Visitor

 • 

4 Messages

10 months ago

Having same issue & still no resolution 

0

0

user_thntli

4 Messages

10 months ago

I have 2 Samsung TVs. 1 works fine. I don’t think it’s a Samsung problem. 
My 75” Frame TV with an Ethernet connection doesn’t play live TV and has the 00148 error. 

My 50” TV has a WiFi connection and works fine so I tried a WiFi connection with my 75” but it didn’t work. I must record and watch the recording. 

0

0

user_a6o6ox

24 Messages

10 months ago

Same here. As of yesterday problem still occurs in one Samsung I have ( QN60060AAFXZA ) and ok in a different Samsung. Deleting and re-installing app did not help, I did a factory reset of the TV, same thing. Recycle power on router, TV, etc. Nada. Spoke with a real person yesterday ( Level 1 support ). Did not help. Raised ticket for L2 support. Now I am chatting with agent and they can't find the ticket !!!! 

1

user_a6o6ox

24 Messages

Actually the other TV I have is Toshiba and it works fine. 

10 months ago

0

user_a6o6ox

24 Messages

10 months ago

Only certain models of Samsung. The one that does not work for me is model QN60060AAFXZA. I have another Samsung in the same house and it works ok so far. 

1

user_a6o6ox

24 Messages

Actually the other TV I have is Toshiba and it works fine. 

10 months ago

0

user_481kk4

Contributor

 • 

52 Messages

10 months ago

From what other users have said, it's newer Samsung TV models (2021+) that the app isn't working on. Xfinity is aware of the problem (at least the CSR I talked to a few days ago was), though I've only heard a few workarounds that customers have found, including myself. 

0

0

user_3tzvia

4 Messages

10 months ago

The update seems to be the problem. Is there a way to remove the updated version? 

1

0

CCDanielB

Official Employee

 • 

252 Messages

@user_3tzvia Could you please send our team a direct message. Our team can most definitely take a further look at this issue.To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

forum icon

New to the Community?

Start Here