Visitor
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2 Messages
Apple TV Xfinity Stream app is here! One little problem, though, the sound keeps cutting out
Hi!
Just wanted to say 'Thank you!' for getting the xfinity Stream app out on Apple TV! This really helps :)
One issue, though, the sound is dropping when watching. Any ideas on what might be going on?
Thanks!
LisaPete
New Poster
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6 Messages
2 m ago
Same issue here was ready to get rid of my box but I can’t have the sound dropping out every five minutes.
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rwheeler5
Regular Visitor
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26 Messages
2 m ago
Having the same issue.
3
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XfinityErika
Official Employee
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54 Messages
2 m ago
Hello @dscheidt! Glad to hear you get to enjoy the Stream app on your Apple TV, my friend! Let's take a further look at these audio issues. To cover the basics here can I ask are you continuing to have audio dropouts on other streams or was this a one-time event?
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Da_Stomper
New Poster
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3 Messages
1 m ago
I am having the same issue. Please get this fixed, as I like the new interface.
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barret55
Visitor
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1 Message
1 m ago
Having the same issue as well. Doesn’t matter which channel I’m watching out when watching recordings. Tried adjusting the audio output formats on the Apple TV settings and made no difference.
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Rwmorrisonjr
Visitor
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3 Messages
1 m ago
Also having this issue on multiple TVs with ATV boxes. Have adjusted settings on my TV, sound bar, and ATVs with no changes.
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user_fa4f69
Visitor
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1 Message
1 m ago
Also experiencing problem from xfinity with Apple tv+. Sound is no longer in Dolby digital. All other tv and apps working in Dolby digital. I have tried resetting app, signing out and back in. Have also unplugged router and xfinity box. Problem remains.
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user_94208e
Visitor
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3 Messages
1 m ago
I’m having the same issue. It seems to start during commercial breaks and for a little bit into the show after the break ends.
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bballjer44
Regular Visitor
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9 Messages
3 d ago
I get no sound from the apple tv app with my x1 box. I watched 7 episodes this pass week, 6 times no problem and one time opened app multiple times before sound came on.
Tonight no sound, tried multiple shows, nothing. For twenty minutes I would try app, no sound, tried prime app got sound, apple no sound, hulu sound, apple no sound, live tv sound, apple no sound.
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user_c4a4c5
Visitor
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5 Messages
2 d ago
Hello all: I have escalated this issue to the executive customer service team, however I am being treated as if I am the only customer reporting it. Furthermore, the engineering department who is allegedly looking into this is asking silly questions that have nothing to do with the audio problem itself. Any suggestions?
(edited)
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bballjer44
Regular Visitor
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9 Messages
2 d ago
I also find xfinity's response very frustrating as some of us have been very specific that it is the sound on apple tv+ on xfinity's platform only and the questions they have asked are totally unrelated.
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