XFINITY MOBILE WON'T UNLOCK YOUR PHONE

I canceled my service. I called said I'm cancelling, got a pin to use to transfer and then they locked it.

Is this some weird punishment?

I am disable and I need my phone. I called them and they promised within 48 hours I would have an email with the code to  unlock but its past that time and no code.

This is unreal. Terrible people.

I have the same problem I have tried three different times I have waited over a week and still my phone is locked

@tuffigirl​ Technically a locked phone is locked to a carrier, in this case XM, so you should be able to add the phone back to XM, but not any other carrier. But then again we are speaking about XM and NOTHING is simple or normal with XM as it is a MVNO among other things. 

Bill shit. I have been lied to by Xfinity for a week about unlocking my phone

So sorry that you feel that way @user_ebeb46.  We greatly appreciate you taking time out of your day to voice your concerns and want to ensure you’re able to get in touch with a Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited on this platform. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?

Same here. They lie. They won't unlock it. Chatted with them for three days in a row, called them. No result. Phone is paid off on September 4th. Ticket number is <EDIT: Removed Personal Information>. 

@XfinityArmand​ Have we tried calling? 

With a locked phone?

I can only make emergency calls. 

I called and cancelled our service. They gave me a pin to use in the transfer but now my phone doesn't work. Says its locked.

I called with my husbands phone and they promised within 48 hrs to send me a code to unlock but that hasn't happened yet and so Im disabled with no phone and no ability to contact anyone. JFC this is insane. It really disgusting behavior and service.

Hey there, @user_a5335b, thanks for reaching out through Xfinity Forums regarding unlocking your device. Were you able to resolve the ticket you submitted?

Hello, @user_00u7he Thank you for reaching out for help with Xfinity Mobile service, via our Xfinity Forums. To receive customer support to unlock your phone, you'll want to reach out to our exceptional team of Mobile experts. Support information can be found here: https://www.xfinity.com/mobile/support/article/what-type-of-support-does-xfinity-mobile-offer#:%7E:text=Text%20an%20Xfinity%20Mobile%20Specialist 

You can contact our Xfinity Mobile support center via any of the following methods: 

• SMS Text Message: 1 (888) 936-4968
• Phone: 1 (888) 936-4968
• Chat: https://www.xfinity.com/xfinityassistant/?channel=xMobile

Thank you for participating in our community. 

I have the same issue. I used all the methods listed above. Visit store, chat, phone call. All lies! They always promised to unlock the phone in next 4-6 hours. After a week, my phone is still locked. Xfinity , please stop providing false unlock phone guidance on your website. The store employee also told me it is illegal to lock phone after the phone is paid off. 

I had the exactly same issue.

After I paied off, I waited for two days according to their document, but it was still locked.

I called XM customer care, they gave me bunch of unlock codes, but all did not work.

One of agent told me, "it must be unlocked in next 24 hours", and this was already 4 days later.

I contacted cusotomer care again, and they asked me to visit xfinity store, and agent promised me they can unlock my phone.

It's not suprise that even store agent could not unlock my phone, and they called back to the other department again.

Now, they said, it's filed a case, please wait for the next 48 hours.

XM's unlocking system is obviously broken for it.

Not just the system, agents are inconsistent answers made me really crazy.

Some agent gave me a code which did not work, some agent told me they can't generate unlock code and I should wait for 48 hours.

After 48 hours, another agent told me it will be unlocked 24 hours.

After 24 hours, please visit Xfinity store, and then Xfinity store employee contact their customer center again asking me to wait another 48 hours.

Why they answered all different?

Where is the fact of my phone's status??

Everytime when I contact customer care about it, what they said "it's already unlocked in our system".

@user_0f32n5​ Did you resolve this problem?

Can I ask how you can unlock your phone if you resolved it?