Xfinity TV Remote App going away

@XfinityJeniece​ This is NOT any type of alternative to the remote app. Quit with this stupid a**generic response that only proves Xfinity doesn't give a rat's a** about the needs of their customer base. Way to go! 👏🙄

What a frickin joke!

Comcast, What in the world were you thinking when the decision was made to remove such a convenient tool for your users? My primary use was having a somewhat handicapped parent use it to control his TV as he was not able to manipulate the remote for your cable box. What happened to your commitment to making accessibility a priority?

Did anyone take the time to compare the functionality this 'retired' app to the horrific alternative you are providing us? As a software analyst I would never have been permitted to offer a replacement product to our customers that did not, at minimum, meet the current product's functionality. This 'Web Remote' program is just plain terrible. It is not intuitive, is cumbersome, and very frustrating to use. There is absolutely no way my parent will be able to navigate this new means of access, how very disappointing!!

Thank you so much for your feedback, user_f10f29. The Xfinity TV Remote app is retired. It has been removed from the Apple Store and Google Play, and is no longer available for download. If you have the app installed on your mobile device, you will be unable to use it. You may find the app non-functional and/or may encounter various error messages when attempting to use it. 

As an alternative to the Xfinity TV Remote app, you can use the Xfinity Web Remote for Xfinity X1, which is available on xfinity.com on any mobile device. The Xfinity Web Remote has many of the same features as the Xfinity TV Remote app did. Please note that the Web Remote is not compatible with Xumo Stream Boxes. 

@XfinityJeniece​ 

STOP already!!!! 

Ditto to all the above. I have been with comcast since the mid 80s, through thick and thin. Stuck with them when so many college sports fans of the west coast teams that recently joined the Big10 were deprived of viewing their team's football games for several weeks if their provider was comcast. So many of my friends went to YouTube TV. They love it, so I guess that's where we are going. We used the old app to manage the dvr while traveling. Sometimes we are away for over a month. The dvr can only be set for 2 weeks in advance, so we miss new shows and sports. I used that thing all the time. Going going gone

I keep seeing comments mentioning YouTube TV, I think I’m going to have to check that one out myself. Like you, I have hung in here since the 80s, but I think it’s time for a change. I’m tired of my bill going up in my convenience is going down.

YouTube tv does not work that great & you dont have live local channels & I am sure there is a fee. 

This makes no sense - why would a leading service provider remove a refined app that made their services work smoothly and offer up a web based generic remote that looks like it’s from 20 years ago?  

Hi there, @user_15885o! Thank you for sharing your feedback about wanting to keep the Xfinity Remote app in place. At this time, we do not have any plans to bring that back. I understand this can be upsetting since you were using that daily and apologize you are feeling this way. We offer the Xfinity Web Remote or a remote control for the TV box to watch. 

@XfinityRay​ What a joke!!!!! 🙄🙄🙄

@user_donh02​ The one who didn't think the cost to keep it was worth it, plain and simple.  They are clueless, hence why I am canceling my TV & Voice with them.  This is the last straw!

Thank you for your feedback on how we can improve the web remote, user_donh02, and what you liked about the TV Remote app. I will submit your ideas on how that can improve to the proper channels. 

user_2b4761 I am sorry that an app you enjoyed with retired. I know I used it as well since I am always losing my remotes. The app is no longer available for download or use, and customers who have it installed on their mobile devices will be unable to use it and/or may encounter errors. Customers can use one of these options as an alternative to the Xfinity TV Remote app:
• Xfinity Web Remote 
• Xfinity Voice Remote 

@XfinityDena​ Well no [Edited: "Language/Inflammatory"] 🙄🙄🙄 I think all of us are already aware of this, so [Edited: "Inflammatory"] and helpful to NO ONE!! How about trying to tell us what is the reason for Xfinity making this stupid move??  And why would they make such a stupid decision without ANY acceptable and comparable alternative?!?! And no don't give me more of the [Edited: "Language"] spiel about the web alternative cause that's not even remotely close to what we just lost. Comcast just gets more and more expensive with worse and worsening service. Definitely time to cancel this [Edited: "Language"]!!!!

I’m now seeing that the Xfinity Stream app can be used to set the dvr to record while away from home. Click on the Live TV symbol & search for shows through the find button or by day & channel. Works well for me

jbeeg - I see they incorporated some of the Xfinity TV Remote functions in the Xfinity Stream app. It actually works better now because I can record earlier and extend shows, which I couldn't do with the Remote app. Thanks for the tip.

@jbeeg​ thank you so much for this information. I, like a lot of people, used the Remote app to set up recordings when I was away from home. 

I understand how you feel, Leigh214. Have you tried using the Xfinity Web Remote for Xfinity X1, which is available on xfinity.com? It works great, is easy to use, and has many of the same functionality as the app.

Nope nope nope xfinitymartyr, it’s [Edit: Language]

@XfinityMartyR​ 

This is not a solution. It has none of the features of the app. Get real. Stop repeating the same drivel. Xfinity Web Remote is NOT a solution. It is virtually useless except for streaming. You alienating a lot of good customers. Why?

I greatly appreciate you taking the time to provide us with your feedback @user_ngjvqm. We regret any inconvenience and are grateful for your input. Good or bad, feedback is important to us to not only improve our products and services, but the customer experience as well. The Xfinity Web Remote has many of the same features as the Xfinity TV Remote app did.

@XfinityMartyR​  Marty, are you seeing all the comments on this subject posted here? Can you forward them to corporate for us please. We really need somebody who knows how upset a large portion of their customer base is about this. Many of us are 30+ years with Xfinity service. I would be very thankful if you could forward this to corporate.