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user_a6507c
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Thursday, May 18th, 2023 1:42 PM

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Xfinity App is dramatically draining my iPhone battery

It's so bad it drains the battery more in the background with the screen off than almost any other app while the screen is on.  I wake up to my phone dead and/or extremely hot and almost dead.  iPhone 13 Pro iOS 16.4.1(a).  Xfinity App version 4.33.0.1683043633.

Question

 • 

Updated 

2 years ago

3.3K

27

thisfffire

1 Message

2 years ago

Same issue. Unacceptable. Uninstalled - how does it use battery when the app isn't even open????

1

0

XfinityRay

Official Employee

 • 

2.8K Messages

Good evening, @thisfffire and thread. We are happy to continue investigating this issue and appreciate all of the help with troubleshooting that has been provided. All of this information helps us to get to the root cause. 

 

I will need to access your account from here. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_0f63d9

1 Message

2 years ago

Same issue here. App is closed and background refresh is off. iPhone 13. 

(edited)

0

0

user_4ffdf6

1 Message

2 years ago

Same issue here.  iPhone 13 Pro battery only lasts a half a day and the Xfinity app is using 60% of the battery.  Please get this resolved ASAP

0

0

user_f4f34d

1 Message

2 years ago

Jumping on this post to say I’m having the same issue on an iPhone 12 Pro Max. Barely used my phone today and it was dead before I could plug it in for bed which is uncommon. Plugged it in to see battery usage where xfinity app is taking up 90% of my battery usage in the 12 hours my phone was off the charger. Xfinity has been spotty at best with their internet the last few months, now they’re draining my phone? Give me a break!!

1

0

XfinityKassie

Official Employee

 • 

1.7K Messages

@user_f4f34d Good morning! Thank you for reaching out to our Community Forums Team for assistance with you equipment, and services. I can see how the App draining your phone would be frustrating, and your overall experience is not the experience we want you to have. I would be to take a closer look, and provide you with the next best steps. To get started, can you please send a Direct Message with your name, the service address, and the mobile number the phone is assigned to? 

 

Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_da4601

1 Message

2 years ago

Same issue-app is draining battery even when closed, this is unacceptable. Only fix for now is to delete app!

0

user_df4b35

1 Message

2 years ago

Just woke up to the same issue....iPhone was so hot I was struggling to hold it. I went into the app settings and disabled background app refresh which I'm hoping will stop it from doing whatever it is in the background. 

0

user_67ece7

4 Messages

2 years ago

I’ve had the Xfinity app for a while with no problems. Then just this week, it started draining 50-70% of my battery—in the background! I had to delete it. That’s nonsense!

2

user_724c36

2 Messages

@user_67ece7​ 

exact same with me - hasn’t been a problem for me until this week.  iPhone 12 with IOS 16.5.1

2 years ago

XfinityMarcos

Official Employee

 • 

2.3K Messages

Hello @user_724c36, draining phone battery is no phone, so I can see why this is so important to get to the bottom of. Especially nowadays with how much we're all reliant on, and constantly use our devices. Are you only having this issue with the one particular iPhone 12, or multiple devices? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

reefer

New Poster

 • 

3 Messages

2 years ago

Xfinity when are you going to fix this problem ???  It's clearly not a one-off.  I had to delete the app but then needed it for 2FA and I had to re-install it and it went right back to egregiously draining my battery :( 

0

user_a4167c

1 Message

2 years ago

Went to bed with 80 percent left, woke up to see phone at 20 percent. iPhone said that Xfinity app used the battery 96% overnight. I turned off background refresh hoping that would fix it, nope. The only app I have that does this nonsense!

1

XfinityArmand

Official Employee

 • 

2.1K Messages

Oh wow!  As someone who is always on my phone, I understand how a draining battery can be the pits.  What model phone do you have @user_a4167c?

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_ff5bb4

1 Message

2 years ago

Same here. Drains battery in half a day. I have notifications turned off. Can’t see how to stop the  app from running in the background. I don’t see any resolution in this thread. My daughter has the same app and her battery is not draining. So what’s the fix?

(edited)

3

0

XfinityJanelle

Official Employee

 • 

1.5K Messages

@user_ff5bb4 We are happy to continue investigating this issue. All of this information we gather helps us to get to the root cause. 

 

I will need to access your account from here. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

dhoener

1 Message

@XfinityJanelle​ 

I scroll to the top of the page and I don't see any direct message icon. Can you send a screen shot please?

2 years ago

XfinityThomasB

Official Employee

 • 

1.9K Messages

Sorry for any confusion. @dhoener  the Direct Messaging icon doesn't appear until you have made your first post. You should be able to see it now as long as you are logged in to the Forums.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_ab17c9

1 Message

2 years ago

Same here, my phone has been hot for 3 days and looses power in 6 hours. App is 99% of battery usage. Please find a fix!

1

XfinityJeniece

Official Employee

 • 

3K Messages

We’re aware that some customers with iPhones may be experiencing an issue where the Xfinity App is using more power than it should. There was a bug in app version Xfinity 5.4.0 iOS that caused this issue. On August 1, we released a fix in Xfinity 5.4.1 iOS.

To resolve this issue, please ensure you’re running the latest version of the Xfinity app – currently Xfinity 5.5.0 iOS.

You can find the app version, and update it if needed, by going to Settings > Xfinity App and looking for “App Version.” You can also update the app by texting “APP” to 266278. If you continue to experience this issue after performing the required update, please let us know here.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

hollowar

Visitor

 • 

1 Message

2 years ago

App is trash. I have an iPhone 12 pro band had to charge my phone twice to 100% in one day. The app is exceeding usage of over 50% and making the phone warm. What good is this “feature” if it is detrimental to the phone. 

0

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