Visitor
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3 Messages
port forwarding not working.
I followed the instructions here:
https://www.xfinity.com/support/articles/xfi-port-forwarding
It appeared to work yesterday, but since then, it has stopped working. I turned on the advanced security and got a bunch of security events. I wonder if that caused it to stop working. Not sure.
Since then, I've factory reset the xFi gateway and it still doesn't seem to work though. From inside the network, I can reach the non-privileged ports connecting to the WAN IP, but from outside, no ports.
Is there a way to re-enable the port forwarding on the xfi gateway itself? It appears that it can be configured only in the App. I've configured it in the app and even tried enabling DMZ. Doesn't matter. Just doesn't work.
Appreciate any help. Oh, and I've tried tech support. I've asked to escalate also. I still get people that don't even know what port forwarding is.
Accepted Solution
user_eb56af
Visitor
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3 Messages
4 months ago
I figured it out. It was DHCP. the node needs to take a DHCP whenever the lease expires (mine was 1 hour even though the UI shows 2 days.) I ended up getting another gateway and setting the xfi into bridge mode. Sad that it has to be this way. The xfi gateway has very good hardware.
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XfinityJodie
Official Employee
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842 Messages
4 months ago
@user_eb56af Hi there, thanks for the post. The ticket is the best way to get that figured out for you. I would like to look more into that ticket for you though. Please send us a private message with your full name and service address.
To send the requested information in a private message to Xfinity Support from any Forum page:
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XfinityJodie
Official Employee
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842 Messages
4 months ago
Ah, gotcha. Thanks for letting us know about that.
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richardberthao
New Poster
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13 Messages
4 months ago
I had the same problem and purchased my own (approved) Motorola gateway. Even with this new gateway, port forwarding DOES NOT WORK. It has to be something being blocked above the local gateway by Xfinity.
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user_eb56af
Visitor
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3 Messages
4 months ago
Are you sure that you can't get the port to forward if you just reset the networking on the device? That's what I did - just set IP reservation on the xfi and then reset the networking on the host and it would pick up the same IP from the xfi again and port forwarding would work again. I chatted with another person that said they did everything and couldn't even see the device to forward to. I kept the Xfi as my modem because I need the unlimited data. The Xfi is a decent piece of hardware. Just bad software.
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Bigsargesfcp
New Poster
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2 Messages
3 months ago
Port Forwarding not working
I have tried for weeks to get Port Forwarding to work. I spoke with 2 Support reps that got frustrated and cut me off. One said google it the other just hung up.
spent money on software hoping to fix the problem, but nope. The devices needed are not showing in the list tho running on the Network.
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user_cb92fd
Visitor
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3 Messages
2 months ago
This has been an ongoing issue for years now. I personally have been having this issue for almost a year. Had the gateway replaced for that reason. Started to work and now 5 months later doesn't again. Get rid of the ridiculous app and put the control back in the gateway like it should be.
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