Contributor
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47 Messages
Disney+ App hangs during commercial breaks
Hey all,
Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
tscharch
Visitor
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1 Message
13 days ago
This is an absolute know problem at Xfinity Comcast and they are doing nothing to cure it . You can waste your time with all of their trouble shooting but as you read this comments everyone has already tried these workarounds and they RARELY cure the problem . File a complaint with the FCC because there is adequate evidence on this message board one that Comcast Xfinity is engaged in intentional deceptive sales practices selling streaming subscriptions that malfunction and push the customer to pay more $$ to upgrade to commercial free streaming . This is in addition to an overall defective product known as the X1 console which has well known defective buffering issues in even their highest quality commercial free streaming app - Netflix at times due to regional X1 box connectivity issues.
This is undeniably outrageous and Comcast Corporation should be held accountable .
Ask yourself this question? How is Comcast getting away with this for so long and not being held accountable by government regulators . There is probably an internal employee whistle blower lost a MILE LONG from the employees I’ve talked to alone !
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user_okltjr
Visitor
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2 Messages
13 days ago
Had same issue with Paramount in the past. Now Disney+ equally bad if not worse on big screen. Tried down grading resolution/data. Plays fine on computer albeit $12.99/mos thievery with commercials since promo ran out. Shame comcast sort-of blames Disney and Disney sort-of blames Comcast. Makes me want to throw something at the TV even though it not my 4K Samsung's fault (I think). As soon as I'm done watching Maul I'm out.
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user_5lv710
Visitor
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1 Message
8 days ago
I have the same issues all of the time.
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kaccp
Regular Visitor
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12 Messages
6 days ago
Same problem. Couldn't get though anything I tried to watch once the show went to commercial break. And yes, I tried all the "fixes" listed on this forum. I also tried to direct message Xfinity like some of the replies suggested. That is a joke. The reply to that was follow th instructions in the text message...what text message!!
Xfinity keeps getting more expensive for crappier service. Have you ever tried to call and talk to a live person. I gave up on that years ago and now to go the store to talk to a real person. About 25% of the time they can help, 75%, not much.
But that is for another time...how do I fix Disney+??
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VDreadstar
Contributor
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47 Messages
5 days ago
5 pages of folk with issues and lack of solutions since I first posted this issue. Wow and sad.
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user_nlmsai
Visitor
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3 Messages
22 hours ago
Did the followingand it did not work. Reset things with xfinity and disney over phone and it did not work. NOTHING WORKS!!!! No end in site to this!!!!! I want all my money back for Disney plus with commercials. I kept thinking it was going to be resolved but it will never be fixed at this rate.
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user_20f0fd
Visitor
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4 Messages
19 hours ago
Same issue here. So this has been an issue with Xfinity for over 9 months and no resolution? It has been happening to me for the past 3-4 weeks (and possibly before, but I wasn't watching Disney+ then).
I'm going to print this entire support listing to take when I cancel my Xfinity subscription in a few weeks and they ask why.
And for full transparency, I actually work in IT (30+ years) and I cannot fathom EVER having an employer find it acceptable to leave a bug this severe in a system for even a month, much less 9+ months. That is patently ridiculous.
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user_h55sde
Visitor
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1 Message
15 hours ago
Just started having this issue tonight, only “solution” seems to be to go back and forth with rewind and fast forward until we get lucky and it works. We’ve tried all of the other suggestions except rebooting the box.
What I didn’t see mentioned by anyone else tho is that while the app is hanging, it’s still playing in the background (at least for us) so by the time we are able to exit the program we’re watching and go back in, we’ve lost time on the show…and rewinding just re-triggers the ad break again.
FWIW, while googling for solutions, I did see complaints online from people having the same issue on other platforms, so it’s definitely not just Xfinity.
(Edit to correct autocorrect)
(edited)
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user_z6hn5l
Visitor
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1 Message
1 hour ago
exactly, mine does it all of the time. you cant even get though one movie. it is frustrating
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