6 Messages
xi6 box won't boot
A few days ago, my working Arris Xi6A TV box at home (secondary TV box) showed a solid orange light on the front. I power cycled it thinking it would clear the light. However, now it doesn't boot up at all. My primary TV box works fine. Some symptoms:
- TV was blank, no startup welcome screen.
- TV showed "no HDMI signal" error.
- No lights on the TV box.
I tried a few troubleshooting steps:
- Power cycled it many times
- Swapped the HDMI cable
- Swapped the AC adapter
- Connected to Ethernet instead of Wifi
- From the Xfinity app, I went through the troubleshooter.
Nothing worked. I believe it suffered some kind of unrecoverable hardware failure.
How do I get a replacement Xi6 TV box sent to my home? Thank you.
Accepted Solution
user_ongcj2
6 Messages
2 months ago
By the way, the primary TV box on my account is an XG1v3. It's working fine.
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