Visitor
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1 Message
XG1v4
I am trying to upgrade my 4K box from wireless to wired.
How can I get a XG1v4?
My local store does not stock them and said to call.
When I called, I was told they can't send specific models as it is based on inventory.
I tried support through Reddit and was told the same.
I currently have a Xi6 but lose internet several times a day and therefor lose TV.
My wired boxes still get TV and this is why I want the wired XG1v4.
Is there any way to ensure that I get one instead of just another wireless box or non-4K box?
XfinityRichard
Official Employee
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1.7K Messages
2 years ago
Hi there, @78usn98 Thank you so much for taking the time to reach out to us! I'm very sorry for the inconvenience this is causing you, I understand how frustrating this is for you. You definitely came to the right place to get your concerns answered., The information that you received on Reddit is absolutely the correct information, unfortunately, we cannot pick and choose on what specific model is sent out to you, it is based 100 percent based on inventory.-Richard
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