TerriB's profile
TerriB
Inquisitive Mind
Crowd Pleaser
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Most Valued Poster

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3K Messages

Wed, Aug 21, 2019 6:00 AM

XFINITY menu bar pops up on its own randomly

On our DVR box the Xfinity menu randomly pops up with all of the options (guide - saved - on demand - search - apps - settings) . This started about a week ago. There is an archived post about this from 2016 but no explanation /solution was offered.  Its happening every day but never at the same time of day.  We hit 'exit' and it goes away but comes back. We refreshed the system the first day it did it and it stopped for a day but started again.  What in the world can we do to stop this.  We only have the main DVR box...no others.

 

Thanks

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Responses

TerriB

Most Valued Poster

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3K Messages

2 y ago


@RobertWy wrote:

@TerriB wrote:

On our DVR box the Xfinity menu randomly pops up with all of the options (guide - saved - on demand - search - apps - settings) . This started about a week ago. There is an archived post about this from 2016 but no explanation /solution was offered.  Its happening every day but never at the same time of day.  We hit 'exit' and it goes away but comes back. We refreshed the system the first day it did it and it stopped for a day but started again.  What in the world can we do to stop this.  We only have the main DVR box...no others.

 

Thanks


Which X1 device is this happening with?

https://www.xfinity.com/support/articles/x1-hub-vs-companion-box

------

Robert.....its an ARRIS 'blue' and we have had it for many years. and as I stated...its

its the only one we have.

 


 

CCAndrew

Diamond Problem Solver

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25.9K Messages

2 y ago

It could be one of your neighbors if you don’t have a POE filter. The POE filter keeps your service in house, and neighbors out.
MNtundraRET

Expert

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4.3K Messages

2 y ago

I Escalated your problem "Terri B"

 

Don't be surprised if they ask you to exchange the old DVR for another one. You might loose some old save programs. I assume you already tried resetting all of your boxes. Not just the DVR, to see if it fixes the problem.     Smiley Wink

 

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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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TerriB

Most Valued Poster

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3K Messages

2 y ago


@CCAndrew wrote:
It could be one of your neighbors if you don’t have a POE filter. The POE filter keeps your service in house, and neighbors out.

Don't have any neighbors. The Comcast  overhead 'drop'  that comes to us and then goes underground is just for us. 

 

Have been in my house for 45 years and never had any signal problems with Comcast. Our DVR works fine as does our WIFI but this popping up of the menu is driving us a little nuts

 

TerriB

Most Valued Poster

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3K Messages

2 y ago


@MNtundraRET wrote:

I Escalated your problem "Terri B"

 

Don't be surprised if they ask you to exchange the old DVR for another one. You might loose some old save programs. I assume you already tried resetting all of your boxes. Not just the DVR, to see if it fixes the problem.     Smiley Wink

 


============

No way we will exchange our DVR. Its always 45% or more full . We will deal with the pop up menu if we have to rather than go thru not having our saved programs. My hubby goes to bed early and so we record almost everything. We don't have any other boxes to reset...just have the one DVR box and it works perfectly. Only change we made lately is getting a new voice remote two weeks ago. Hmm?

CCAndrew

Diamond Problem Solver

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25.9K Messages

2 y ago

I would replace the remote again before replacing the DVR
ComcastAlly

Official Employee

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1.9K Messages

2 y ago

Hello, TerriB! Thank you for reaching out here regarding the banner. I can definitely take a look at this further with you to see what's going on! Please send me a PM with your first and last name to get started. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

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1 Message

2 y ago

I'm having the same problem. It's like someone is hitting the Xfinity button to mess with me. The 'Guide Saved On Demand Sports Apps' menu keeps popping up but I'd say it was every few minutes. It's been doing it nonstop now. Getting kinda annoying.
TerriB

Most Valued Poster

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3K Messages

2 y ago


@Sc0tt89 wrote:
I'm having the same problem. It's like someone is hitting the Xfinity button to mess with me. The 'Guide Saved On Demand Sports Apps' menu keeps popping up but I'd say it was every few minutes. It's been doing it nonstop now. Getting kinda annoying.

I am so glad to hear its NOT JUST ME!  I was accused of pressing the Xfinity button to mess with my husband even when I showed him that my hand was no where near it. ...lol. Then it started doing it when I wasn't even in the room so I acccused him of messing with me.

 

ComcastAlly

Official Employee

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1.9K Messages

2 y ago

Hello, Sc0tt89! Feel free to also send me a PM, I'd love to help troubleshoot this issue with you! 

To send me a Private Message, please click my name “ComcastAlly” and click “Send a message.”

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

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2 Messages

2 y ago

I have exact same problem. Menus pop up and cycle On their own. Eg:

Troubleshooting
Last Watched
Guide
Guide Search
Rustyben

Expert

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24K Messages

2 y ago


@Rhed wrote:
I have exact same problem. Menus pop up and cycle On their own. Eg:

Troubleshooting
Last Watched
Guide
Guide Search

either a remote (pull battery out of each to determine problem remote) has an issue or there is someone playing with the TV remote app while that TV's name is selected. the set top box doesn't respond directly to remotes/app it goes to a server and then the server directs the box's action.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

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1 Message

2 y ago

We just replaced our remote (an X11) and this problem started up immediately after setup with the new remote. Doing a System Refresh made a temporary difference, but the xfinity menu bar keeps coming back every two minutes or so, even kicking me out of the menu I am trying to use to fix the problem.

lesmikesell

Valued Contributor

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527 Messages

2 y ago

Maybe the remote has a stuck key.  Does pulling the battery stop it?

TerriB

Most Valued Poster

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3K Messages

2 y ago


@panoptikon wrote:

We just replaced our remote (an X11) and this problem started up immediately after setup with the new remote. Doing a System Refresh made a temporary difference, but the xfinity menu bar keeps coming back every two minutes or so, even kicking me out of the menu I am trying to use to fix the problem.


===

 

When we got a replacement voice remote the 'pop up' problem also started. Replaced the batteries and set the remote up for the second time and the random pop up stopped and I used the batteries elsewhere. Strange but true

 

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