Xfinity live sports glitching - unwatchable!

We are also having this issue. Very frustrating. 

Hi, @user_l5s13y Thanks for taking the time to contact XFINITY over our forums page for help with the video streaming concern. As a huge sports fan myself, I understand the frustration that is caused when trying to watch your favorite game. I am sorry to learn about this experience. We are the right team to contact for help. Let's get this fixed. To get started, please send us a direct message with your first/last name and full address, so we can troubleshoot this further. You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. If you're signed in to your forums profile and because you have already posted to the public page, you should have the option to do so.

Happens with every single Flyers hockey game for the amount of money paid each month there should be no issues ever, it is impossible to even see who is skating let alone see the puck, how is it that difficult to have a company who's sole purpose is to provide TV service and they can't stream a game live?

Agree. Same issue. Definitely happening with premier league soccer on USA network.

the NFL network is glitching nonstop and all my other channels are fine

@user_v9ci76 Hi there, this is just with the Stream app? 

@user_58jk8s Thanks for reaching out! What sporting networks are you having issues with, and have you done any troubleshooting with the Xfinity app recently? Here is a link that may help: Fix Your TV Service Using the Xfinity App

Sunday Night Football on NBC is terrible.  Anything that is red or bright orange in the background, when looking at normal speed, shudders and looks glitchy. So, yard markers, red helmets, people with red jerseys in the stands, etc.  I don't get it.  And I tried this on both my Samsung TV and Sony.  Its only Sunday Night Football, and NBC.  

​ @XfinityAntoine Same problem today (and this season) of frequent freezing signal during college and NFL games, but never commercials. (Seahawks game was really bad today on Fox) Asked my in-laws & also friends who live in other suburbs in Portland, Oregon area and they are all having the same issue. Please address!

@mtownsend144 Thanks for meeting us here in our community. Have you attempted any troubleshooting? You can make sure your coaxial and HDMI connections are secure/finger tight? Have you restarted your cable box?

Can I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

Hi @user_sjap70, Thanks for reaching out and letting us know you're having an issue with live sports and connection drops. I use Zoom as well and understand how important those calls are for work. Have you checked to make sure all the connections to the modem and wall outlet are finger tight and secure? Are you watching through your cable box or streaming through an app? 

All the connections are tight. We’re watching through the cable box. 

Hi @user_sjap70, Thanks for confirming for us. Have you had a chance to unplug both your cable box from the wall outlet and unplug your modem. If not can you perform this task and plug in your modem first. If you have a router, splitter etc. connected please unplug it as well. Which channels is this happening on? 

@user_sjap70​ Same here!!! SO ANNOYING! I'm here in the Bay Area in California.  The glitching ONLY happens on live sporting events. . .any sport any network! They've sent a technician to our home.  They've done trouble shooting over the phone. NOTHING has helped!!! Xfinity needs to fix this!!!

Good evening @Dixon.Art647, and thank you for reaching out on our Community Forums. We're sorry to hear that your live sporting events are glitching. We'd be happy to look further into your issues. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account including any applicable unit or apartment numbers? To send a "Direct Message" ("Private") message: Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

@kadieomalley Thank you for taking the time to reach out to us here on our Xfinity Forums. Just to clarify, you said this is only when watching football. Are you using our X1 cable box or X1 Flex box to view it or streaming directly from a smart tv or smart device. If it's a smart device or TV please let me know the make/model of it. 

The Colorado vs Arizona game on right now 11/11 on Pac12 network is completely unwatchable. It is glitchy worse than it ever has. I did a troubleshooting through the app and it says the problem will be resolved in two hours. Game will be close to over by then but hope it is resolved by the Niner game on Sunday. May have to get YouTube TV if this keeps up. Glad I wasn’t having a watch party. Guess I will listen on the radio today. The sound is also really off on this broadcast as well. This only happens on LIVE telecasts. Fingers crossed it will work out. 

@user_l8wdof Thank you so much for letting us know you are having issues watching the Pac12 network. Are you also streaming from the Xfinity Stream app or web portal? You mentioned this occurs on live events are you noticing that this is only the Pac12 network or are you seeing this issue with other channels when watching live events?

Hey there, sorry to hear you are having issues. Happy to look into this for you! Please send a DM to XFINITY SUPPORT.

Thank you for reaching out to us @user_da8f7z! Are you seeing this issue occur on one or multiple cable boxes in your home? Do the glitches stop when the game cuts to a commercial break, or do the issue happen during the commercial breaks too?

Hello @robduz, thank you for taking the time to reach out on social media.  I understand your concern with the streaming, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Hello @user_n4nip9 we definitley want to ensure that you can enjoy your services with us at all times! Do you watch NBC outside of Sunday Night Football, or are you only watching during that time? If you are watching NBC for other content, do you notice visual issues with those as well? Have you done any troubleshooting on your end for this? If so, what steps have you taken?