Xfinity cable box - live TV Audio not synced with video

Broadcast TV audio is NOT synced with video. How do I get Broadcast TV audio synced with video???

This is not an issue when watching recorded shows.
This is not a TV issue.
HELP - this is annoying!

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

CCSean1

New Problem Solver

•

318 Messages

4 years ago

Hello @S.Ma1101, thank you for taking the time to reach out to us on the forums. I can certainly understand how this would be frustrating and annoying to not have the audio synced with the video, especially when trying to enjoy your favorite shows. This is not the experience we want you to have as a valued member of the Xfinity family. You have reached the right team to help!

Can you send us a private message with your first and last name and address so we can help?

(edited)

0

SM

S.Ma1101

Visitor

•

2 Messages

4 years ago

Susan [Edited: "Personal Information"]

Broadcast TV audio is NOT synced with video. How do I get XFINITY TV audio synced with video??? This only occurs with Xfinity. It does not occur with Roku, Apple TV, BluRay, or other devices

This is not a TV issue.
HELP - this is annoying!

(edited)

1

0

XfinityAirelle

Official Employee

•

2.7K Messages

We are unable to continue here, you will need to send us a private message. To start a chat, please click the chat icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

4 years ago

0

X1

S.Ma1101

Xfinity cable box - live TV Audio not synced with video

CCSean1

S.Ma1101

XfinityAirelle

New to the Community?