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2 Messages
Xfinity 4k - XG1v4 Cable Box Availability
Called Xfinity and asked about the availability of XG1v4 cable boxes at my location (WA state), which has the capability to stream 4k content through Netflix. Was assured, with repeated confirmations, that they were available to the local service store, would just have to bring in my existing cable box and exchange it. Bought a nice LG OLED TV, upgraded my Netflix account to receive Ultra HD, and took my box down to the local service center for exchange, per customer service direction. You can probably guess what happened next - "sorry, we don't have any 4k boxes, don't know when we will". Anyone else been misled by the Xfinity garbage customer service? Went online to see what lies they convey on their website regarding this matter, and found this: https://www.xfinity.com/support/cable-tv/uhd-4k-faqs/ More misleading BS. Wanted to warn anyone else potentially in the same situation as myself not to believe anything you are told or read about the availability of XG1v4 boxes; go to your service center first to confirm.
Rustyben
Expert
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24.6K Messages
6 years ago
do you have netflix with the 4k UHD access?
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priscillaM
New Poster
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1 Message
6 years ago
Newby, posting to enable PM feature.
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springbrook1
New Poster
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1 Message
6 years ago
Is there an IR receiver on the XiD-C? If so, where is it located? I have a Control4 system and am trying to place the IR emitter.
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bogyhi
New Poster
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1 Message
6 years ago
I am out of state and want to delete programs that are scheduled to be recorded on my DVR at home. There is not obvious way to accomplish this remotely from my PC. Am I missing something?
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Cydeweyz
Contributor
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75 Messages
6 years ago
Hence the name “XG1”.
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jpalandra
Frequent Visitor
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10 Messages
6 years ago
The 4K is simply a disguised HD box. Until they come out with 4K programming, which may be never at this pace, this box is nothing more than a glorified X1.
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Rustyben
Expert
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24.6K Messages
6 years ago
at this time, you can't do that from the PC (Comcast is working on resolving legal issues)
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sommercantu
New Poster
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1 Message
6 years ago
Can I schedule a recording on my Xfinity even if I am not home?
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2themax
Regular Contributor
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111 Messages
6 years ago
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Cydeweyz
Contributor
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75 Messages
6 years ago
Is that why the light on my box was blinking last week? I’ll have to check my current version. I didn’t even know there was an update anticipated. What are the new features?
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Rustyben
Expert
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24.6K Messages
6 years ago
yes rolling out. got it on my 'late' box today. others last friday
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Rustyben
Expert
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24.6K Messages
6 years ago
you can subscribe to the non-X1 legacy xfinity TV service with or without a DVR and have a different internet provider. the X1 minimum package is TV and internet.
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Rustyben
Expert
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24.6K Messages
6 years ago
not sure to whom or to which post you are replying.
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Schwack
Regular Visitor
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3 Messages
6 years ago
No 4k boxes in Denver.....will need to PM you for shipping..
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Schwack
Regular Visitor
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3 Messages
6 years ago
Atrana, from my research, that's my thinking too. If Xfinity doesn't have many 4k programming, then why get the box. also, I have another question. I currently have cable and internet (150mb) with X. However, Google Fiber is available in my condo complex and is offer the 1gb at the same price for my current internet - 150mb.
I read on other sites that to get 4k with Xfinity, I need to subscribe to cable AND internet. Is that true? Not sure why I would need Xfinity internet?? Thanks.
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