Xfinity Community Forum

DATA USAGE PROBLEM

And it's a problem I don't need. For the second time in the last 3-4 months I've had a huge data spike almost twice my normal usage. Even more suspicious is the fact that my past months have also doubled in their reported usage, after the fact. If I had gone over the data cap in those months then I'

U

That is soooo bizarre. The folks at that same number very clearly stated it was a known issue. And you will likely notice the overage is exactly twice +5gb if you use your modem’s data meter.

DATA USAGE PROBLEM

And it's a problem I don't need. For the second time in the last 3-4 months I've had a huge data spike almost twice my normal usage. Even more suspicious is the fact that my past months have also doubled in their reported usage, after the fact. If I had gone over the data cap in those months then I'

U

@user_aai3pz hi.. mine seemed to be corrected last week or something. Surprised to hear others have this issue now. That’s concerning. Comcast needs to do better on this.

DATA USAGE PROBLEM

And it's a problem I don't need. For the second time in the last 3-4 months I've had a huge data spike almost twice my normal usage. Even more suspicious is the fact that my past months have also doubled in their reported usage, after the fact. If I had gone over the data cap in those months then I'

U

@user_d2ffe9 that boggles my mind too. This is a class action suit if anyone pursues it. The idea that they could charge for incorrectly measured data usage is completely wrong!

DATA USAGE PROBLEM

And it's a problem I don't need. For the second time in the last 3-4 months I've had a huge data spike almost twice my normal usage. Even more suspicious is the fact that my past months have also doubled in their reported usage, after the fact. If I had gone over the data cap in those months then I'

U

@user_5gfgh8 I too asked for a written confirmation and was not provided it though I did get some follow up calls today from Xfinity and it seemed as if today at least that the issue was fixed.

DATA USAGE PROBLEM

And it's a problem I don't need. For the second time in the last 3-4 months I've had a huge data spike almost twice my normal usage. Even more suspicious is the fact that my past months have also doubled in their reported usage, after the fact. If I had gone over the data cap in those months then I'

U

Yes.. and I’ve talked to them two separate times now where they assured me the data overage is a known issue they are working to fix and that I would not be charged extra. He could not email though so gave a a case number instead. Also interestingly

DATA USAGE PROBLEM

And it's a problem I don't need. For the second time in the last 3-4 months I've had a huge data spike almost twice my normal usage. Even more suspicious is the fact that my past months have also doubled in their reported usage, after the fact. If I had gone over the data cap in those months then I'

U

@flatlander3 this is very similar to what I see as well. Time to contact the local News investigative team?

DATA USAGE PROBLEM

And it's a problem I don't need. For the second time in the last 3-4 months I've had a huge data spike almost twice my normal usage. Even more suspicious is the fact that my past months have also doubled in their reported usage, after the fact. If I had gone over the data cap in those months then I'

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DATA USAGE PROBLEM

And it's a problem I don't need. For the second time in the last 3-4 months I've had a huge data spike almost twice my normal usage. Even more suspicious is the fact that my past months have also doubled in their reported usage, after the fact. If I had gone over the data cap in those months then I'

U

Same here. Numbers in the table on usage in the app show more than double on the history with 0 overage, clearly wrong . Also, this month’s data going up 60-70gb a day or more and I am not using anything that would use that much. Even unplugge