Spokane44's profile

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2 Messages

Tue, Oct 24, 2017 2:00 PM

Xfinity 4k - XG1v4 Cable Box Availability

Called Xfinity and asked about the availability of XG1v4 cable boxes at my location (WA state), which has the capability to stream 4k content through Netflix.  Was assured, with repeated confirmations, that they were available to the local service store, would just have to bring in my existing cable box and exchange it.  Bought a nice LG OLED TV, upgraded my Netflix account to receive Ultra HD, and took my box down to the local service center for exchange, per customer service direction.  You can probably guess what happened next - "sorry, we don't have any 4k boxes, don't know when we will".  Anyone else been misled by the Xfinity garbage customer service?  Went online to see what lies they convey on their website regarding this matter, and found this:  https://www.xfinity.com/support/cable-tv/uhd-4k-faqs/   More misleading BS.  Wanted to warn anyone else potentially in the same situation as myself not to believe anything you are told or read about the availability of XG1v4 boxes; go to your service center first to confirm.

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xGMANx

Regular Contributor

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249 Messages

4 y ago

They wanted to charge me $29.99 the ship the box to my home!? Are they crazy, they are replacing a box with obsolete technology to a newer box that wil accommodate my needs fr being able to enjoy 4K. Why on earth would they charge for that.
Rustyben

Expert

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24.1K Messages

4 y ago


@KK_in_CT wrote:

@Rustyben wrote:

adding.. 

http://4k.com/news/meet-comcasts-new-x1-4k-uhd-hdr-dvr-box-its-finally-coming-19842/

 

FCC specs appear to show that HDR10 is part of the XG1v4 and netflix offers HDR as part of their UHD format per the netflix site (if the TV supports it and the handshake between TV and set top box and Netfilx completes successfully).


Stranger things HDR is Dolby Vision.  Does the XG1v4 convert to HDR10?  Or do you get SDR?


Last I read is that Netflix provides what the handshake reports as compatible. Neflix provides highest level available (the HDR10 is open source).

Rustyben

Expert

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24.1K Messages

4 y ago


@RickGr4 wrote:

I have had an XG1-A V4 for about a week now. I thought I should chime in with an early review.

The good:

1. I set the box to 2160/60 resolution and I have left it there. The picture quality is better than the XG1-A V3. There is less noise and artifacts. Color saturation is better. Graphics are sharper and clearer. Contrast is better. Even the guide looks better.
2. Netflix works great in 4K UHD and Dolby Digital + audio is available.
3. The sound quality is better. More open and spacious.
4. The XG1-A V4 is MUCH faster responding to the remote. I might replace all of my X1 boxes with the new box simply because of how much faster it is.

 

The bad:


1. The XG1-A V4 has issues with receiving IR remote commands. You have to point an IR remote directly at the box. I plan to take some time troubleshooting this issue but I haven't been able to get to it.


is there a bluetooth option in Comcast labs? if so, did you try it out?

vadeltachi

Contributor

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45 Messages

4 y ago


@RickGr4 wrote:

My phone says it paired with something but the XG1-A V4 does not indicate that it paired with anything.

At this point I see absolutely no additional functionality. It should be noted that I am not a big Bluetooth fan so I don't really care.

 


@Rustyben wrote:

@RickGr4 wrote:

I have had an XG1-A V4 for about a week now. I thought I should chime in with an early review.

The good:

1. I set the box to 2160/60 resolution and I have left it there. The picture quality is better than the XG1-A V3. There is less noise and artifacts. Color saturation is better. Graphics are sharper and clearer. Contrast is better. Even the guide looks better.
2. Netflix works great in 4K UHD and Dolby Digital + audio is available.
3. The sound quality is better. More open and spacious.
4. The XG1-A V4 is MUCH faster responding to the remote. I might replace all of my X1 boxes with the new box simply because of how much faster it is.

 

The bad:


1. The XG1-A V4 has issues with receiving IR remote commands. You have to point an IR remote directly at the box. I plan to take some time troubleshooting this issue but I haven't been able to get to it.


is there a bluetooth option in Comcast labs? if so, did you try it out?


 


You want to pair your remote, not your phone, with the cable box. It's very easy to do...Press the "setup" on the remote until the light changes color and then press the "xfinity" remote button and wait for the pairing number to appear on the screen.

 

FWIW -- the IR is buggy on my box too, but once I paired the remote and it began using RF, everything was fine with the remote.

Regular Visitor

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2 Messages

4 y ago

I received a new XG1v4 yesterday.  After connecting it and waiting for a few minutes, the TV screen went black.  I thought maybe it was doing an update, so I let it alone.  I realized it was not working, so I unplugged, waited 30 seconds, plugged it back in.  I got a set up screen that confirmed my phone number to activate the box.  Then it went through the normal startup cycle, but froze at the point of loading my TV channels.  Called Comcast and the agent was very unaware of this box.  She sent signals and tried multiple things, but she had no luck and said I had to schedule a tech to come out.  She insisted I would have to pay $60.  Eventually, she said she would not charge the fee, but I have to wait until next Saturday for a tech to come out.

 

Is there a way to trouble shoot this box with someone who is trained on this specific box?  Do these boxes need to be provisioned differently than the older boxes?

New Poster

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1 Message

4 y ago

Can a harmony remote connect to this box or is it just RF remotes?

TimC69

Contributor

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70 Messages

4 y ago

Just got one sent to me from Xfinity. Wow is this thing small. Setup as easy. Works a little snappier than the XG1V3 it replaces. Posted some pics of the size diff. They also sent me the new XR15 remote.
Rustyben

Expert

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24.1K Messages

4 y ago


@TimC69 wrote:
Just got one sent to me from Xfinity. Wow is this thing small. Setup as easy. Works a little snappier than the XG1V3 it replaces. Posted some pics of the size diff. They also sent me the new XR15 remote.

for support 'test' I've asked several customers with new xg1v4 to test this. With remote exit exit exit 720 (will put in 720p mode). Then the test: exit exit exit 2160 (does it put the box in 2160p mode?)

TimC69

Contributor

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70 Messages

4 y ago

Changes to 720 but not back to 2160. New XR-15 remote is pretty nice.
Rustyben

Expert

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24.1K Messages

4 y ago


@TimC69 wrote:
Changes to 720 but not back to 2160. New XR-15 remote is pretty nice.

cool! thank you for testing the possible Easter egg command.

TimC69

Contributor

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70 Messages

4 y ago

I’m just trying to figure out where the replay button is on the new XR-15 remote.
CCAndrew

Gold Problem Solver

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25.9K Messages

4 y ago


@TimC69 wrote:
I’m just trying to figure out where the replay button is on the new XR-15 remote.

Replay was removed from the XR15, use Voice Commands-

"Rewind XX minutes" or "Fast Forward XX minute"

 

http://forums.xfinity.com/t5/X1/X1-Remotes/td-p/2860262

 

Rustyben

Expert

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24.1K Messages

4 y ago

adding.. I think the question is about the 15 second quick rewind - will really miss that feature

CCAndrew

Gold Problem Solver

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25.9K Messages

4 y ago

adding.. I think the question is about the 15 second quick rewind - will really miss that feature
____________
You're correct and that's what my answer referred to, if you need to get technical say "rewind 15 seconds" or "rewind 60 seconds" instead of "rewind 1 minute". If you don't have the XR15, nothing's changed. The rest of my answer referred to additional voice commands.
CCAndrew

Gold Problem Solver

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25.9K Messages

4 y ago

If anyone's curious I was able to extend an external Bluetooth speaker about 65-70 feet outside away from the dvr before the sound started cutting out and becoming distorted. As always, your personal equipment may vary.

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