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Mikhail271
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17 Messages

Saturday, July 15th, 2023 12:43 AM

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X1 TV Box Boots with No Signal

My X1 TV Box boots up and shows the clock, but there’s no signal to my TV. I have tried rebooting the box through the Xfinity app, Unplugging and replugging the power cord, and same with the HDMI cable. HDMI cable works with other devices. We also just had a storm today. App troubleshooting wasn’t helpful, what next steps should I take?

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2 years ago

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XfinityMartyR

Official Employee

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2K Messages

2 years ago

Greetings u/Mikhail271! Thank you for reaching out to our Xfinity Community Forums. It sounds like you are on the right troubleshooting track. Have you verified the TV is on the correct input option for the HDMI connection? I know if a TV is impacted due to a power interruption, those type of settings can be reset. 

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Mikhail271

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17 Messages

@XfinityMartyR​ Yes, the input option chosen as well as the TV Box were on HDMI1. We actually just figured out that one of our TV’s HDMI ports failed and no longer works! Switched to HDMI2 and now the box is connected. One less HDMI port on our TV but it’s working!

2 years ago

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XfinityJanelle

Official Employee

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1.5K Messages

Great to hear that the box is now working. I have had an HDMI port fail on my as well, while it is a bummer at least the box is now working again for you. 

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2 years ago

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